Corporate Wikipedia in Upstream: Bimodal IT CaseFedor Krasnov
油
This document discusses implementing a corporate Wikipedia using a bimodal IT approach. It notes that Wikipedia works well due to easy editing that allows for self-correction. The presentation argues that a corporate Wikipedia could help address issues around "shadow IT" by providing a legitimate resource for employees. It provides steps for setting up a corporate Wikipedia using common software like MediaWiki and discusses ways to promote and integrate it into a company's existing knowledge management system. The overall goal is to experiment with a corporate Wikipedia easily.
Corporate Wikipedia in Upstream: Bimodal IT CaseFedor Krasnov
油
This document discusses implementing a corporate Wikipedia using a bimodal IT approach. It notes that Wikipedia works well due to easy editing that allows for self-correction. The presentation recommends choosing simple wiki software like MediaWiki and installing it quickly. It advises legalizing the corporate wiki and integrating it into the company's knowledge management system. The goal is to experiment easily with a wiki approach for collaborative knowledge sharing.
The document discusses marketing research on IT service desks. It provides data from a survey of 715 IT users on their needs and satisfaction with the service desk. Charts and analyses show statistics on the types of requests made, resolution times, and areas for improvement. The conclusion is that understanding user requirements allows reducing costs while improving IT service quality through innovation.
Corporate Wikipedia in Upstream: Bimodal IT CaseFedor Krasnov
油
This document discusses implementing a corporate Wikipedia using a bimodal IT approach. It notes that Wikipedia works well due to easy editing that allows for self-correction. The presentation argues that a corporate Wikipedia could help address issues around "shadow IT" by providing a legitimate resource for employees. It provides steps for setting up a corporate Wikipedia using common software like MediaWiki and discusses ways to promote and integrate it into a company's existing knowledge management system. The overall goal is to experiment with a corporate Wikipedia easily.
Corporate Wikipedia in Upstream: Bimodal IT CaseFedor Krasnov
油
This document discusses implementing a corporate Wikipedia using a bimodal IT approach. It notes that Wikipedia works well due to easy editing that allows for self-correction. The presentation recommends choosing simple wiki software like MediaWiki and installing it quickly. It advises legalizing the corporate wiki and integrating it into the company's knowledge management system. The goal is to experiment easily with a wiki approach for collaborative knowledge sharing.
The document discusses marketing research on IT service desks. It provides data from a survey of 715 IT users on their needs and satisfaction with the service desk. Charts and analyses show statistics on the types of requests made, resolution times, and areas for improvement. The conclusion is that understanding user requirements allows reducing costs while improving IT service quality through innovation.
