INTERNET RESUME
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Rachel Knowlton is seeking a position that utilizes her over 15 years of customer service experience. She has a high school diploma and certifications in Microsoft Office and insurance licensing. Her resume details employment history at Citizens Property Insurance, Spherion Employment Services, and ACS/State of Florida Disbursement Unit in roles involving customer support, auditing, and claims processing. Knowlton's experience includes excelling in quality and accuracy metrics, quickly solving agent issues, and tracking and distributing insurance and child support payments. She provides professional references from her current employer Citizens Property Insurance and personal references.
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The document provides a summary and work experience for Laura Allison-Slacum, highlighting over 20 years of experience in administrative and client service roles, including positions at Macy's, First Data, Guardian Life, and Humana. She has strong skills in areas such as meeting planning, budgeting, event coordination, Microsoft Office, and customer service. The summary emphasizes her strengths in strategic thinking, flexibility, creative problem solving, and communication.Bryandie cox 
Bryandie cox Bryandie Cox
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A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.Jamie Anderson 2016
Jamie Anderson 2016Jamie Anderson
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Jamie Anderson has over 20 years of experience in administrative support, financial advisory, and human resources. She has held positions such as Office Manager, Independent Public Relations and Communications Professional, Client Associate at Merrill Lynch, and Administrative Assistant. She has strong skills in areas such as customer service, project management, problem solving, and Microsoft Office.Antoine's Resume
Antoine's ResumeAntoine Welch
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Antoine Welch has over 10 years of experience in financial services and compliance management, including his current role as a BSA/AML Analyst at BBVA Compass Bank where he ensures compliance with know-your-customer and anti-money laundering regulations. He has a background in financial services operations management from his time at CC Finance Company and customer relations management from his work at Sitel Corporation. Welch is pursuing a BS in Computer Engineering and Business Management and has various technical and compliance skills.Resume - May 2016
Resume - May 2016Elaine Chamberlain
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This document contains a professional summary for an individual with 35 years of experience in human resources, management, banking, consulting, and mortgage lending. They have experience implementing HR programs, managing employee relations, and providing training. Their experience includes roles such as an HR manager, operations manager, trainer, and mortgage lending team lead. They have skills in areas such as change management, HR policies and procedures, recruitment, and performance management.LasheliaHurdResume 010716
LasheliaHurdResume 010716LaShelia Hurd
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This candidate has over 15 years of experience in customer service and account management roles. She has strong relationship building, communication, and multi-tasking skills. She is proficient in Microsoft Office, SAP, and Oracle software.Sarah Rinehart Resume
Sarah Rinehart ResumeSarah Rinehart
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Sarah Rinehart has over 25 years of experience in customer service and support roles. She has a proven track record of improving processes, reducing costs and errors, and resolving difficult customer issues. Currently she works as an Operations Planner managing inventory levels for multiple locations. Previously she held roles such as Customer Service Supervisor, Medical Intake Coordinator, Accounts Receivable Associate, Administrative Assistant, and Bankcard Manager.James Resume 072016
James Resume 072016John James II, MBA
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John Lewis James II has over 15 years of experience in project management, business analysis, and financial analysis. He has worked for various organizations including PricewaterhouseCoopers, GEICO, and State Farm. Currently, he is the President of the Washington DC chapter of the National Black MBA Association, where he has grown membership significantly and raised over $200,000 for programming. He holds an MBA in Finance and Information Technology from Georgia Tech and a BS in Computer Science from Morehouse College.C Riley resume
C Riley resumeCarole Riley
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Carole Riley has over 20 years of experience in customer service and account management. She currently works as a Customer Care Representative for Therapeutic Living for Families, where her responsibilities include client outreach, scheduling appointments, processing payments, and completing administrative tasks. Previously, she held customer service roles at SC Foster and Agilent Technologies, where she processed orders, handled customer issues, and provided support to sales teams. Riley has a Project Management Certification and lists strong communication, problem solving, and training skills.N Hunter Resume
N Hunter ResumeNecie Hunter
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Necie Hunter is an administrative specialist with over 15 years of experience in office management, customer service, and financial analysis. She holds an MBA and BS in Business Administration from Colorado Technical University. Her experience includes roles as a loan processor, insurance agent, and office assistant. She has a proven track record of improving customer satisfaction, employee retention, and organizational performance.GabrielleLlacunaResume_2015
GabrielleLlacunaResume_2015Gabrielle Llacuna
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Gabrielle Llacuna has over 15 years of experience providing executive level administrative support. She has expertise in areas such as executive administration, operations management, leadership, calendar and event management, customer service, and project management. Her experience includes roles as an executive assistant, office administrator, and mortgage loan originator at companies such as Novitex Enterprise Solutions, Central Banc Mortgage Corporation, and the City of Seattle. She holds a Bachelor's degree in Business Management and some Master's level coursework in Business Administration.Greg Martin resume 12 2014
Greg Martin resume 12 2014Greg Martin
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Gregory Scott Martin has over 15 years of experience leading continuous improvement initiatives using lean principles. He is skilled in quality control, process analysis, regulatory compliance, and training. Martin holds a Six Sigma Green Belt certification and has successfully implemented various process improvement projects to increase efficiency and reduce costs and defects. His experience spans multiple industries, including aerospace, banking, and lending.Sherri PT Resume 2
Sherri PT Resume 2Sherri Page-Thomas
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This document is a resume for Sherri E. Page-Thomas summarizing her 30 years of experience in customer service roles across various industries. She has strong communication skills, proficiency in Microsoft Office, and a proven ability to resolve complex customer issues. Her background includes roles in banking, retail, and medical equipment providing phone support, account management, and administrative assistance.Montana2016
Montana2016April Montana
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This document is a resume for April Montana providing her contact information, objective, skills, experience, education, and references. Based in Tampa, Florida, she has over 10 years of experience in financial services, risk management, and human resources. Her most recent roles include HR Master Data Specialist for Metasys Technologues and Compliance Analyst for JP Morgan Chase where she performed tasks like data analysis, account reconciliation, and ensuring compliance with anti-money laundering procedures. She also has a B.A. in Communications from the University of South Florida anticipated in Fall 2016.brandy-carter-resume
brandy-carter-resumeBrandy Mohr
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This document is a resume for Brandy Carter summarizing her experience and qualifications. She has over 15 years of experience in client services, financial planning, and business administration. Her most recent roles include Client Services Consultant for Rhaeme & Gorrell Wealth Management, and previously as Client Services and Financial Planning Administrator for Miller-Green Financial Services. She also has experience as Department Manager for Lowe's Home Improvement and Office Manager for CWB Contractors.Stephanie Stephens resume 6.2016 2
Stephanie Stephens resume 6.2016 2Stephanie Stephens
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Stephanie Stephens has over 15 years of experience in customer service roles. She is currently a Customer Service Representative at CoreLogic, where she assists customers with mortgage tax information and resolves any tax issues. Previously she held customer service roles at various companies, helping to improve processes, increase efficiency, and exceed customer satisfaction metrics. She has received numerous honors and awards for her customer service skills.INTERNET RESUME
- 1. RACHEL E. KNOWLTON 5604 Westview Lane Tallahassee, Florida 32310 Telephone: (850) 567-2600 Email: Rachel32327@gmail.com Linked In: www.linkedin.com/in/rachelknowlton PROFESSIONAL HIGHLIGHTS Over 15 years of Customer Service Experience 95% or Higher Quality and Accuracy Scores in Production and Tasks 95% or Higher Quality and Accuracy Scores in Phone Observation and Recording EDUCATION GENERAL EDUCATION DIPLOMA PROFESSIONAL CERTIFICATIONS Microsoft Office Suite Advanced Proficient skills 4-40 License State of Florida 02-15 License- (currently enrolled) EMPLOYMENT HISTORY CITIZENS PROPERTY INSURANCE 02/2008 TO PRESENT AGENT ADMINISTRATION SPECIALIST Top Performer in processing Personal Lines Agent of Record forms for 2014. Provide support and troubleshooting for agents throughout the State of Florida regarding their Citizens insurance book of business. Quickly and effectively solve Agent/Agency related calls with 30 second response time. Maintain and processing Agent and Agency files, logs, production and policy management. Daily use of Openscape, ImageRight, and Cognos operating systems. Experience in using the Florida Market Assistance Plan, assisting agents and customers on incoming calls for applications and website troubleshooting. SPHERION EMPLOYMENT SERVICES 8/2007 TO 2/2008 FMAP CALL CENTER REPRESENTATIVE/ HOMESTEAD AUDIT SPECIALIST Completed Audit of Agencies Book of Business for compliance with Homestead Audit forms. Tracked Homestead Audit forms from Audits conducted on multiple Excel spreadsheets. Process outgoing and incoming Audit results via email through Outlook emails and mail merge. Call Center Representative for the Florida Market Assistance Plan, assisting agents and customers on incoming calls for applications and website troubleshooting. ACS/STATE OF FLORIDA DISBURSEMENT UNIT 02/2001 TO 2/2008
- 2. PROGRAM COMPLIANCE ASSISTANT/CLIENT SUPPORT OFFICER Completed daily processing of electronic funds transfer file (EFT) for Child Support Enforcement. Created Access Tracking Database to track reoccurring EFT errors. Research and distribute payments from the EFT suspense account, handling amounts exceeding $1000. Created and designed ongoing marketing materials for distribution to employers for the MyFloridaCounty.com payment website. PROFESSIONAL BACKGROUND Customer Service Management and Accountability: Customer support and service operations in a call center area, customer data collection, analysis and reporting on requirements and services; development of performance metrics and plans in accordance with leadership needs; customer support and service management in accordance with applicable policies, procedures and standards; and trouble shooting, account maintenance, and investigation of customer complaints. Business Administration: Strategic planning for annual corporate compliance with mission and goals; status reporting of business requirements, and customer satisfaction; coordination of business roles, responsibilities and requirements to ensure business goals are met; essential and effective organizational and leadership skills, able to meet deadlines and prioritize work duties within given time management requirements. Research and Development: Coordination and research of required or applicable laws, rules, statutes or other programmatic obligations in accordance with business needs; research and review of policy and procedures within a department or unit; research changes in customer support criteria and needs according to Corporate policy; Prepare reports or spreadsheets of accomplished work, cost savings, requirements and needs; research minimum business expectations, potential requirements, and outline needs for services and develop summaries outlining the findings and recommendations. Internal and External Relationship Administration: Coordination of communications between customer and internal business partners; accurately and efficiently meet company guidelines, accurate communication skills, ability to handle multiple tasks, work independently, and respond to high volume customer needs while staying engaged, focused and efficient. PROFESSIONAL AND PERSONAL REFERENCES PROFESSIONAL REFERENCES KIM THOMAS-BERNARD, CITIZENS PROPERTY INSURANCE, (904) 200-0377 IRENE HOFFMAN, CITIZENS PROPERTY INSURANCE, (850) 513-3856 PERSONAL REFERENCES ELIZABETH WILKES, FRIEND, (850) 408-4768 KATHRYN WHARTON, FRIEND, (850) 893-2864