ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Ocean Dong ( ocean.dong@infor.com) Introduction about Lean Way
2 Nobles
¡° It is only through  enforced  standardization of methods,  enforced  adoption of the best implements and working conditions and  enforced  cooperation that this faster work can be assured. And the duty of  enforcing  ¡­ rests with management alone.¡± Frederick Winslow Taylor
¡° All anyone asks for is a chance to work with  pride .¡± ¡° A bad system will  beat  a good person every time.¡± W. Edwards Deming
2 Companies
?
?
So What¡¯s the  Lean  Way?
?
Just -In-Time Produce
Build Quality   In
On-Site Management and  Authorization
Waste  is everywhere. Can you really  see  it?
7 (+1) Wastes
Lean  Software Development?
Lean  or  Agile ?
Thanks
Ad

Recommended

Quotes on 'TEAMWORK' to inspire yourself and others - Sweet TLC Ltd
Quotes on 'TEAMWORK' to inspire yourself and others - Sweet TLC Ltd
Sweet TLC Ltd
?
Five Levels of Communication Infographic
Five Levels of Communication Infographic
Maya Townsend
?
Empowerment-TRAINING
Empowerment-TRAINING
Kanaidi ken
?
Leadershiptrends
Leadershiptrends
Graham Hart
?
The Assembly Line and Mass Production Presentation
The Assembly Line and Mass Production Presentation
erinlord
?
Taylorism
Taylorism
Jyotsna Pantula
?
Manufacturing process & assembly of automobile
Manufacturing process & assembly of automobile
Yashraj Patil
?
Software Dev Process In A Nutshell
Software Dev Process In A Nutshell
Ocean Dong
?
Review of code review
Review of code review
Ocean Dong
?
RUP Basics
RUP Basics
Ocean Dong
?
Software Design Principles
Software Design Principles
Ocean Dong
?
Groovy Intro
Groovy Intro
Ocean Dong
?
A Glance At Scrum
A Glance At Scrum
Ocean Dong
?
How To Write Work Mail
How To Write Work Mail
Ocean Dong
?
Continuous Code Quality Improvement
Continuous Code Quality Improvement
Ocean Dong
?
Stress free email handling
Stress free email handling
Ocean Dong
?
¼íÆÒÕ¯Ö®ÂÃ
¼íÆÒÕ¯Ö®ÂÃ
Ocean Dong
?
Agile Testing
Agile Testing
Ocean Dong
?
¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
Edge AI and Vision Alliance
?
Enabling BIM / GIS integrations with Other Systems with FME
Enabling BIM / GIS integrations with Other Systems with FME
Safe Software
?
Mastering AI Workflows with FME - Peak of Data & AI 2025
Mastering AI Workflows with FME - Peak of Data & AI 2025
Safe Software
?
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Alliance
?
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Safe Software
?
Crypto Super 500 - 14th Report - June2025.pdf
Crypto Super 500 - 14th Report - June2025.pdf
Stephen Perrenod
?
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
AmirStern2
?
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Puppy jhon
?
The State of Web3 Industry- Industry Report
The State of Web3 Industry- Industry Report
Liveplex
?
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc
?
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
Muhammad Rizwan Akram
?
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Alliance
?

More Related Content

More from Ocean Dong (10)

Review of code review
Review of code review
Ocean Dong
?
RUP Basics
RUP Basics
Ocean Dong
?
Software Design Principles
Software Design Principles
Ocean Dong
?
Groovy Intro
Groovy Intro
Ocean Dong
?
A Glance At Scrum
A Glance At Scrum
Ocean Dong
?
How To Write Work Mail
How To Write Work Mail
Ocean Dong
?
Continuous Code Quality Improvement
Continuous Code Quality Improvement
Ocean Dong
?
Stress free email handling
Stress free email handling
Ocean Dong
?
¼íÆÒÕ¯Ö®ÂÃ
¼íÆÒÕ¯Ö®ÂÃ
Ocean Dong
?
Agile Testing
Agile Testing
Ocean Dong
?
Review of code review
Review of code review
Ocean Dong
?
Software Design Principles
Software Design Principles
Ocean Dong
?
A Glance At Scrum
A Glance At Scrum
Ocean Dong
?
How To Write Work Mail
How To Write Work Mail
Ocean Dong
?
Continuous Code Quality Improvement
Continuous Code Quality Improvement
Ocean Dong
?
Stress free email handling
Stress free email handling
Ocean Dong
?
¼íÆÒÕ¯Ö®ÂÃ
¼íÆÒÕ¯Ö®ÂÃ
Ocean Dong
?

Recently uploaded (20)

¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
Edge AI and Vision Alliance
?
Enabling BIM / GIS integrations with Other Systems with FME
Enabling BIM / GIS integrations with Other Systems with FME
Safe Software
?
Mastering AI Workflows with FME - Peak of Data & AI 2025
Mastering AI Workflows with FME - Peak of Data & AI 2025
Safe Software
?
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Alliance
?
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Safe Software
?
Crypto Super 500 - 14th Report - June2025.pdf
Crypto Super 500 - 14th Report - June2025.pdf
Stephen Perrenod
?
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
AmirStern2
?
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Puppy jhon
?
The State of Web3 Industry- Industry Report
The State of Web3 Industry- Industry Report
Liveplex
?
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc
?
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
Muhammad Rizwan Akram
?
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Alliance
?
Creating Inclusive Digital Learning with AI: A Smarter, Fairer Future
Creating Inclusive Digital Learning with AI: A Smarter, Fairer Future
Impelsys Inc.
?
¡°From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...
¡°From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...
Edge AI and Vision Alliance
?
Floods in Valencia: Two FME-Powered Stories of Data Resilience
Floods in Valencia: Two FME-Powered Stories of Data Resilience
Safe Software
?
Bridging the divide: A conversation on tariffs today in the book industry - T...
Bridging the divide: A conversation on tariffs today in the book industry - T...
BookNet Canada
?
MuleSoft for AgentForce : Topic Center and API Catalog
MuleSoft for AgentForce : Topic Center and API Catalog
shyamraj55
?
War_And_Cyber_3_Years_Of_Struggle_And_Lessons_For_Global_Security.pdf
War_And_Cyber_3_Years_Of_Struggle_And_Lessons_For_Global_Security.pdf
biswajitbanerjee38
?
FIDO Seminar: Perspectives on Passkeys & Consumer Adoption.pptx
FIDO Seminar: Perspectives on Passkeys & Consumer Adoption.pptx
FIDO Alliance
?
Supporting the NextGen 911 Digital Transformation with FME
Supporting the NextGen 911 Digital Transformation with FME
Safe Software
?
¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
¡°Addressing Evolving AI Model Challenges Through Memory and Storage,¡± a Prese...
Edge AI and Vision Alliance
?
Enabling BIM / GIS integrations with Other Systems with FME
Enabling BIM / GIS integrations with Other Systems with FME
Safe Software
?
Mastering AI Workflows with FME - Peak of Data & AI 2025
Mastering AI Workflows with FME - Peak of Data & AI 2025
Safe Software
?
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Seminar: Evolving Landscape of Post-Quantum Cryptography.pptx
FIDO Alliance
?
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Integration of Utility Data into 3D BIM Models Using a 3D Solids Modeling Wor...
Safe Software
?
Crypto Super 500 - 14th Report - June2025.pdf
Crypto Super 500 - 14th Report - June2025.pdf
Stephen Perrenod
?
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
vertical-cnc-processing-centers-drillteq-v-200-en.pdf
AmirStern2
?
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Viral>Wondershare Filmora 14.5.18.12900 Crack Free Download
Puppy jhon
?
The State of Web3 Industry- Industry Report
The State of Web3 Industry- Industry Report
Liveplex
?
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc Webinar - 2025 Global Privacy Survey
TrustArc
?
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
ENERGY CONSUMPTION CALCULATION IN ENERGY-EFFICIENT AIR CONDITIONER.pdf
Muhammad Rizwan Akram
?
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Seminar: Targeting Trust: The Future of Identity in the Workforce.pptx
FIDO Alliance
?
Creating Inclusive Digital Learning with AI: A Smarter, Fairer Future
Creating Inclusive Digital Learning with AI: A Smarter, Fairer Future
Impelsys Inc.
?
¡°From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...
¡°From Enterprise to Makers: Driving Vision AI Innovation at the Extreme Edge,...
Edge AI and Vision Alliance
?
Floods in Valencia: Two FME-Powered Stories of Data Resilience
Floods in Valencia: Two FME-Powered Stories of Data Resilience
Safe Software
?
Bridging the divide: A conversation on tariffs today in the book industry - T...
Bridging the divide: A conversation on tariffs today in the book industry - T...
BookNet Canada
?
MuleSoft for AgentForce : Topic Center and API Catalog
MuleSoft for AgentForce : Topic Center and API Catalog
shyamraj55
?
War_And_Cyber_3_Years_Of_Struggle_And_Lessons_For_Global_Security.pdf
War_And_Cyber_3_Years_Of_Struggle_And_Lessons_For_Global_Security.pdf
biswajitbanerjee38
?
FIDO Seminar: Perspectives on Passkeys & Consumer Adoption.pptx
FIDO Seminar: Perspectives on Passkeys & Consumer Adoption.pptx
FIDO Alliance
?
Supporting the NextGen 911 Digital Transformation with FME
Supporting the NextGen 911 Digital Transformation with FME
Safe Software
?
Ad

Introduction About Lean Way

Editor's Notes

  • #4: From mechanical engineer to management consultant ¹Û²ìµ½ÁËÉú²ú¹ý³ÌµÄ»ìÂÒ£¬ÈÏʶµ½¿ÉÒÔͨ¹ý¶ÔÁ÷³ÌµÄ×î´ó³Ì¶ÈµÄ·Ö½âÀ´¿ØÖÆ¡£ 1 £©Á÷³Ì·Ö½â 2 £©±ê×¼»¯ 3 £©¿ÉѵÁ·¡¢¿ÉÖØ¸´¡¢¿ÉºâÁ¿ Taylor's Principles , or frequently disparagingly, as Taylorism . Taylor's scientific management consisted of four principles: Replace rule-of-thumb work methods with methods based on a scientific study of the tasks. Scientifically select, train, and develop each employee rather than passively leaving them to train themselves. Provide "Detailed instruction and supervision of each worker in the performance of that worker's discrete task" (Montgomery 1997: 250). Divide work nearly equally between managers and workers, so that the managers apply scientific management principles to planning the work and the workers actually perform the tasks. Once a good tennis player, win doubles tournament once in the pre US Open
  • #5: Deming's message to Japan's chief executives: improving quality will reduce expenses while increasing productivity and market share. JUSE's board of directors established the Deming Prize (December 1950) He was known for his kindness to and consideration for those he worked with, for his robust, if very subtle, humor, and for his interest in music. He sang in a choir, played drums and flute, and published several original pieces of sacred music Largely unknown after being back to US, until 1980s when NBC made a documentary If Japan Can, Why Can¡¯t We Ford got help from Deming from 1981; Management rather than quality control; By 1986, Ford had become the most profitable American auto company and got over GM for the 1 st time Quality = Results of work effort / Total Cost Deming's 14 points No. 10: Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity Appreciation of a system : understanding the overall processes involving suppliers, producers, and customers (or recipients) of goods and services ( explained below ); Knowledge of variation : the range and causes of variation in quality, and use of statistical sampling in measurements; Theory of knowledge : the concepts explaining knowledge and the limits of what can be known (see also: epistemology ); Knowledge of psychology : concepts of human nature.
  • #7: Ford: 1908 Model T 1915 500,000 T, 50% increase per year 1965 2,000,000 1980, Japan intruded, Quality revolution started 2006 12.7 B lost Toyota: 1930 founded 1950¡¯s visited by Deming; Taiichi Ohno invented TPS 1991 the whole world learnt from Toyota 2006 passed Ford 2007 passed GM and world¡¯s largest 2007 earned 15.7 B 2008 renamed Toyota Corporation; 45 of 50 Industrial classification
  • #11: Pull System À­¶¯Éú²úÇ¿µ÷ǰһµÀ¹¤Ðò½öÔÚºóÒ»µÀ¹¤ÐòÌá³öÒªÇóʱ²Å¿ªÊ¼Éú²ú£¬ÒÔ´ËÀàÍÆ£¬×îºóÒ»µÀ¹¤ÐòÊÇ¿Í »§¡£¿É¼û£¬ÔÚÀ­¶¯µÄ¹ý³ÌÖУ¬ÐÅÏ¢Á÷¶¯µÄ·¾¶ÊÇ´Ó¿Í»§¿ªÊ¼µÄ£¬¾­¹ýºóµÀ¹¤Ðòµ½´ïǰµÀ¹¤Ðò¡£¡°¿´°å¡±×÷ΪÀ­¶¯Éú²úµÄÒ»¸öÖØÒª¹¤¾ß£¬¼Ç¼Á˿ͻ§µÄÐèÇó»òÊǺóÒ»µÀ ¹¤Ðò¶ÔǰһµÀ¹¤ÐòµÄÉú²úÐèÇó£¬Ëü¾­³£±»ÄÃÀ´ÓëÃô½Ý¿ª·¢ÖеÄÓû§¹ÊÊ¿¨×ö±È½Ï¡£ Fast Delivery Ãô½Ý¿ª·¢Ëä˵¿ÉÄܽöÐèҪÿ¼¸¸öÔ²Ž»¸¶Ò»´Î£¬µ«ÔÚÄÚ²¿Ò²Í¨¹ý µü´úʵÏÖÁËÄ£Äâ¿Í»§Æµ·±Ìá³öÐèÇóµÄ¹ý³Ì¡£Ã¿Ò»´Îµü´ú¶¼Ä£ÄâÁËÒ»´Î¿Í»§Ìá³öÐèÇó²¢×îÖÕÑéÊÕµÄÈ«¹ý³Ì¡£ÖصãÊÇÒª¾¡Á¿°´ÕÕ½»¸¶µÄ±ê×¼À´ÒªÇóµü´ú£¬¼´Ê¹Óû§²»ÐèÒª ÎÒÃÇÕæÕýÈ¥½»¸¶ ά³ÖƵ·±½»¸¶¡¢¼õÉÙ¿â´æ»¹ÓÐÒ»¸öÖØÒªµÄ×÷ÓþÍÊÇÆÈʹÎÊÌâºÍÀË·Ñ´ÓÒþ²Ø×´Ì¬¸¡ÏÖ³öÀ´¡£±ÈÈç´úÂëµÄ¼òµ¥ÐÔ£¬ ºÜÄÑÏëÏó¸´ÔÓÄѶ®µÄ´úÂëÄÜÖ§³ÖƵ·±½»¸¶ Zero Inventory
  • #12: ÓÐÈ˹¤²ÎÓëµÄ×Ô¶¯»¯£¨ Autonomation £© Ç¿µ÷ÔÚµÚһʱ¼ä¡¢µÚÒ»ÏÖ³¡·¢ÏÖȱÏÝ£¬·ÖÎö¸ù±¾Ô­Òò²¢³¹µ×½â¾öÎÊÌ⣬ÒÔ´ËʵÏÖÁãȱÏݵÄÄ¿±ê¡£ ¡° ÓÐÈ˹¤²ÎÓëµÄ×Ô¶¯»¯¡±ÈÏΪÖÊÁ¿²úÉúÓÚ¹¤ÐòÖУ¬¶ø·ÇÒÀÀµºóÆÚ¼ì²â£¬²¢ÈÏΪºóÆÚ¼ì²âÊÇÒ»ÖÖÀË·Ñ¡£ ¹¤È˱»ÊÚȨÔÚ³öÏÖÎÊÌâµÄʱºòÍ£Ö¹Éú²úÏߣ¬·ÖÎöºÍ½â¾öÎÊÌ⣬ͬʱ ¹ã·ºÓ¦ÓÃ×Ô¶¯»¯µÄ¼ì²âÉ豸ÔÚÉú²úÏßÉϼ°Ê±·¢ÏÖ¼Ó¹¤ÖеÄȱÏÝ¡£²Ù×÷Ô±²»Äܽ«±¾¹¤ÐòµÄȱÏÝ´«µÝµ½ÏÂÒ»¸ö¹¤Ðò£¬ËûÃÇÒªÇå³þÖÊÁ¿µÄº¬Ò壬¶øÇÒÓÐÄÜÁ¦ÑéÖ¤Ëü ÖÊÁ¿Ö÷Òª²»ÔÚÓÚÄãͶÈëÁ˶àÉÙÈË×齨ÁËÒ»¸ö¶àô´óµÄºóÆÚ²âÊÔ¶ÓÎ飬¶øÔÚÓÚ²âÊÔµÄʱ»úºÍ·½Ê½£¬µÈËùÓй¦Äܶ¼×öÍêÁËÔÙ²âÊÔ¾ÍÌ«ÍíÁË ¡£ÎÒÃÇ»òÐí¿ÉÒÔͨ¹ý´óÁ¿ºóÆÚ²âÊÔµÄͶÈëµÃµ½½ÏºÃµÄÈí¼þ¡°ÍⲿÖÊÁ¿¡±£¬µ«ºÜ¿ÉÄÜÔçÒÑ´íʧÁËͨ¹ý¸Ä½øÉè¼ÆÌáÉýÈí¼þ¡°ÄÚ²¿ÖÊÁ¿¡±µÄʱ»ú¡£Ôã¸âµÄÄÚ²¿ÖÊÁ¿ÔÚÄãΪÈí¼þÔö¼Óй¦ÄÜʱ»á±©Â¶ÎÞÒÉ¡£ Immediate Test Immediate Fix (Anchor Light) Automated Quality = Results of work effort / Total Cost
  • #13: On-Site Management and Authorization ʵʩ׼ʱ»¯Éú²úµÄ¹«Ë¾ÈÏΪ¹ÜÀíÐÅÏ¢ºÍÉú²úÊý¾Ý²»Ó¦½ö±£´æÔÚµçÄÔÖлòÊǸ߼¶¾­ÀíµÄ°ì¹«×ÀÀËüÃÇÖеľø´ó²¿·ÖÐÅÏ¢¶¼²»ÖµµÃ±£ÃÜ£¬·´¶øÓ¦¸Ã¹«¿ª³öÀ´·¢»ÓÆä±¾ÉíÓ¦¸Ã·¢»ÓµÄ×÷Óᣠǿµ÷¿ÉÊÓ»¯µÄÏÖ³¡¹ÜÀí£¬Äã¿ÉÒÔͨ¹ý¼òµ¥µÄ¹Û²ìÔÚ 5 ·ÖÖÓÄÚÁ˽âÉú²úÏÖ³¡×´Ì¬ ÀͶ¯Á¦ÊÚȨ¾ÍÊǽ«¾ö¶¨È¨½»¸øÄÇЩ×îÊìϤijÖÖÌØ¶¨Çé¿öµÄ ÈË£¬·ÅȨ¸÷¸öС×é×éÖ¯Éú²ú ¼ÛÖµ²úÉúÓÚÉú²úÏÖ³¡£¬ÏÖ³¡ÊÇ·¢Ïֺͽâ¾öÎÊÌâµÄµØ·½Ò²ÊÇÁ˽âÉú²úÏÖ×´µÄ×î¼Ñ³¡Ëù¡£¾«ÒæÉú²úÇ¿µ÷¡°ÏÖ³¡Ì¬¶È¡±£¬²»ÒªÌý±¨¸æ£¬µ½ÏÖ³¡È¥Á˽âÇé¿ö
  • #14: Lean ¾ÍÊÇʶ±ðºÍÏû³ýÀË·Ñ£¨²»²úÉú¸½¼ÓÖµµÄ»î¶¯£©µÄ¼¼Êõ Á½ÖÖÀàÐ͵ÄÀË·Ñ ? ÏûÃðºÁÎÞÒâÒåµÄÀË·Ñ£¬½«²»¿É±ÜÃâµÄÀË·Ñ ¼õÉÙµ½×î ¶ÔÓÚÎÞ·¨±ÜÃâµÄÀË·Ñ£¬Ò»°ãÒª£º ¨C »ý¼«¶Ô´ý£¬Å䱸ÉÙ¶ø¾«µÄÈË ¨C ÓɸöÈ˵ÄÈÎÎñ±äΪÍŶӵÄÈÎÎñ ¨C ½«¹¤×÷×Ô¶¯»¯£¬Çø·ÖÈ˺ͻúÆ÷µÄÖ°Ôð ¨C ¹¤×÷Ìáǰ×ö£¬Æµ·±×ö
  • #15: Overproduction: extra features Excess inventory: partially completed work ¿â´æ ? ÅúÁ¿ºÍÅŶӣ¨µÈ´ý£© ? ²»¾ùºâ£¨ÖÜÆÚÐÔ£© ? ¸´ÔӺͷ±Ëö ? Ç¿µ÷·ûºÏÔ­ÔòºÍ¹æ¶¨ ? ͬʱӵÓÐËùÓÐȨºÍʹÓÃȨ ? ¹é¸ù½áµ×£ºÎ´Íê³ÉµÄ¹¤×÷¶¼ÉæÏÓÀË·Ñ
  • #17: Similar Developed same principles from manufacturing and software development individually Serving User Embrace Change: adaptive rather than predictive people-oriented rather than process-oriented Agile Manifesto : Individuals and interactions over processes and tools Working software over comprehensive documentation Customer collaboration over contract negotiation Responding to change over following a plan
  • #18: Ford was one of the first American corporations to seek help from Deming. In 1981, Ford recruited Deming to help jump-start its quality movement. Ford's sales were falling. Between 1979 and 1982, Ford had incurred $3 billion in losses. Deming questioned the company's culture and the way its managers operated. To Ford's surprise, Deming talked not about quality but about management. He told Ford that management actions were responsible for 85% of all problems in developing better cars. In 1986 Ford came out with a profitable line of cars, the Taurus-Sable line. In a letter to Autoweek Magazine , Donald Petersen , then Ford Chairman, said, "We are moving toward building a quality culture at Ford and the many changes that have been taking place here have their roots directly in Dr. Deming's teachings." [15] By 1986, Ford had become the most profitable American auto company. For the first time since the 1920s, its earnings had exceeded those of arch rival General Motors (GM). Ford had come to lead the American automobile industry in improvements. Ford's following years' earnings confirmed that its success was not a fluke, for its earnings continued to exceed GM and Chrysler's.