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- 1. ? Concordia University, Records Management and Archives, 1973 Photo by Andrew Dobrowolskyj
- 2. 2012 1966 Vanier Library: Then & Now ? Concordia University, Records Management and Archives
- 3. And the times are changing¡ ? The University plans to invest in renovating and expanding library study spaces ? Major changes for Webster, the downtown library ? Opportunity for improving spaces at Vanier, the Loyola campus library
- 4. Project goals ? Collect data to inform space planning ? Involve library users ? Connect with the campus community ? Connect library staff with users
- 5. Collecting data ? Phase I: Quantitative Data ? Survey (students) ? Phase II: Qualitative Data ? Focus groups ? Survey comments ? LibQual comments
- 6. Phase 1: Survey ? Target population: students enrolled in departments at Loyola ? Questions: about use of the library spaces ? Method: online questionnaire (SurveyMonkey) ? When: October 2012
- 7. Designing questions ? Identified ¡®themes¡¯ ? collections, information, services, study space, research and technology ? All librarians contributed questions ? Trimming down ? Revising, reviewing, revising, reviewing ¡ ? Consulted with professor on campus in research methodologies ? Pre-test with select students
- 8. Questions ? Total of 26 questions ? Demographics - 9 ? Library use - 3 ? Improvements - 1 ? Services - 2 ? Equipment -1 ? Study spaces ? Preferences ? Satisfaction ? Importance of ? Special Collections - 1 ? Group work - 5 ? ¡®Extras¡¯ - 1
- 9. Survey structure ? Question type ? Likert scale, open ended, ¡°check all that apply¡± ? Survey Monkey ? Question skipping ? Easy analysis Advice: Take every survey that comes your way for two months
- 10. QuestionExamples
- 11. 3,811 e-mails sent 275 responses 6,000 students registered in Loyola depts. 15,000 student e-mails received from registrar
- 12. What did we learn about our students?
- 13. Demographics are different LibQual 2013 Loyola Survey Undergraduates 78% 91% Aged 18-23 40% 62% Female Students 56% 75%
- 14. Of interest . . . ? 80% are full-time students ? 77% don¡¯t live near Loyola campus ? 60% use the library several times a week ? 36% study in a group several times a week
- 15. What do they do in the library?
- 16. 84% Use quiet study space 57% Use a printer 50% Use a computer 42% Find books or articles 40% Use a study room 16% Ask a question at the Reference Desk Other: ¡°Sleep on a table when I am so tired¡± ? Concordia University
- 17. ? Lighting ? Quiet environment ? Comfortable seating They are reasonably satisfied with:
- 18. ? Not enough group study rooms ? Not enough study spaces ? Not enough computers But¡
- 19. Please indicate how important the following study space/equipment is in your academic work ? Quiet study space ? Individual study space ? Group study rooms ? Computers ? Power Outlets Missing: Ambiance If there was one thing you could improve about the Vanier Library what would it be? ? ¡°More silent study halls WITH OUTLETS¡± ? ¡°More individual desks¡± ? ¡°More study rooms!¡± ? ¡°More computers. More study areas¡± ? ¡°More plugs for charging electronics near study spaces¡± ? ¡°More chill atmosphere¡± ? ¡°The carpet¡±
- 20. Now we know what they want But, how do they want it?
- 21. The Joe and Rika Mansueto Library, University of Chicago Delft University of Technology , Netherlands University of Edinburgh, Scotland York University Learning Commons, Ontario University of Glasgow, Scotland Maranello Library, Italy
- 22. What does it actually mean? ? I prefer to study in an area with small clusters of tables 53% agree or strongly agree ? Space to use and consult print journals and books 55% rate as important or very important ? Individual study space Does that mean a carrel? A table? A room of their own? Sullivant Learning Commons, Ohio State University. Photo by dieverdog (flickr.com)
- 23. Phase II: Qualitative data ? Focus groups, individual interviews, survey comments, LibQual comments ? Partnered with Concordia graduate students in Human Systems Intervention ? Design questions from survey issues ? Focus on individual study space needs, furniture and ambiance ? Staff involved in focus group ? Note takers, co-moderators, silent observers
- 24. Inviting students ? Email ? Handouts on tables ? Bulletin board at the entrance ? Library¡¯s PA systems ? Approached students in the library
- 25. Timing is important! ? 3 Focus Groups, overall 12 students ? End of the semester is not the best time ? They don¡¯t have 90 minutes to talk to us ? Constraints of our partners
- 26. Think back to when you physically entered the library. How does the library make you feel?
- 27. Ambiance ¡°Loyola especially seems pretty drab¡± LibQual comment from 1st year student ¡°Studying space looks like communist horror, never studying there, always going to McGill¡± LibQual comment from doctoral student ¡°The library on SGW campus is way more attractive. The one in Loyola depresses me and does not make me want to study. Like seriously, there is no roof.¡± Survey comment from 1st year student
- 28. Light ¡°There¡¯s a light pipe. I don¡¯t know if you have heard. It¡¯s a kind of big pipe, but it¡¯s a light one. It¡¯s a kind of transparent pipe. It¡¯s not narrow, it¡¯s very big, diameter is one meter, it¡¯s located on the roof, it transmits natural light of the sun during the day into the building. It¡¯s efficient, you¡¯re not wasting heat or energy of the building and it makes it possible to put it in the roof with considerable thickness. If you have a roof with thickness of 2 or 3 meters, it¡¯s not possible to make a window. But using this technique, you are inserting natural light, and it is very beautiful. It¡¯s really nice. It has too many advantages. At first it will cost you, but it works.¡± Image from http://www.stylepark.com
- 29. Furniture ¡°We prefer to go horizontal, not vertical¡±
- 30. Furniture ¡°If the chairs in the individual study desks on the 2nd and 3rd floor of the Vanier library were a bit higher, that would be great¡±
- 31. Power Outlets ¡°The electric plug panels are too tight, someone with a Mac uses up two sections. If you put them in a row, you could have converters for laptops not made in Canada and it takes two spaces.¡±
- 32. What is the ideal study space? ? Inviting ambiance ? Well lit ? Quiet ? Comfortable temperature ? Big table for one student only (space to spread material) ? Comfortable chairs ? Well spaced power plugs; more than one per person
- 33. Group study room ? For 4-6 people ? Big table ? White board/Presentation screen ? Sound proof ? Easy booking system ? Can be used by one person (to interact over Skype, watch a video, etc.) Taylor Family Digital Library, University of Calgary
- 34. Lessons learned ? Timing ? Language and communication ¨C ours and theirs ? What is a study carrel? What is ¡°chill atmosphere¡±? ? Worthwhile to involve staff ? Partners with experience
- 35. Next Steps ? More focus groups ? Graduate and faculty
- 36. Questions? Katharine Hall, katharine.hall@concordia.ca Dubravka Kapa, dubravka.kapa@concordia.ca ? Concordia University, Records Management and Archives