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Iquabal_Ahamad_CV
- 1. IQUABAL AHAMAD Senior Engineer-Customer Support Packet Core ,EPC, IMS VoLTE Ericsson Global India PERSONAL INFORMATION Contact Number: +919999300285 Nationality: Indian Birth date: 5th Sep ,1988 Gender: Male Marital Status: Married Language: English, Hindi, Urdu. Email iquabal.ahamad@ericsson.com Passport Number: K3984689 PROFILE I am a B.Tech Electronics and Communication Engineer, with 4 years 8months of experience in LTE/EPC/3G/2G Packet Core support and integration Solutions. Providing support for PCRF/SASN/EPG-M/EPG-S/SGSN/MME/SPP as per Business Requirements. SASN and GGSN based DPI SACC Solution and troubleshooting. _______________________________________________________________________________________________ OBJECTIVE To work with a company which provides continuous opportunities to learn and where my skills will be fully utilized that allowing me excellent opportunities for my professional and personal Careers growth. _______________________________________________________________________________________________ EDUCATION • B.E. in Electronics and communication, I.E.T. BundelKhand University Jhansi with 84% • UP (10+2), from U.P. Board with 76%. • UP (10), From U.P. Board with 63%
- 2. TECHNICAL SKILLS: • Ericsson Certified Associate - Mobile and Converged IP Networking • Ericsson Packet Core solution (SGSN, GGSN, MME, MPG, CPG, SASN-DPI, SAPC-PCRF), EPC, LTE,VoLTE. • Packet Core technical Support. • Doing Software update and upgrade of SAPC/SASN/EPG/GGSN/SGSN/MME/SPP. • Emergency handling for SAPC/SASN/SGSN-MME/LI-IMS GGSN/EPG-SSR/SPP and all other PCN/EPC nodes. • Configuration, Operations and Maintenance of Ericsson PCRF Node SAPC, SASN and GGSN, SGSN-MME,SPP. • Ericsson PDC tools Counters and Dimensioning Candi Tools Dimensioning. • Protocols worked on: SS7, MAP, TCAP, GTP, IP, TCP, UDP, BSSGP, SIP and DIAMETER. • Health Checkup, Backups, KPI Monitoring, Performance, Revenue Analysis. • Wire Shark, Diameter, Radius, L2TP, AAA, SS7, Sigtran Protocol and Trace Analysis • Onsite CNS Packet core network support in Saudi Arabia for the customer STC and Mobily. • Working as a support engineer in T1C RMEA and RINA. Operating Systems • Diameter release 6, 7, 8, 9, Protocol, Gx and Gy Protocol Configuration • MSDOS, Microsoft Windows 2010/2007/Vista/2003/XP, UNIX, SunOS. PRESENT EMPLOYMENT:- Ericsson Global India PVT LTD – Senior Engineer- Customer Support (May 02, 2011 – to till date…) Engineer – Software Delivery (May’11 to till date): Working as Senior Engineer - Software Delivery in Noida, providing 1st ,2nd level and emergency support on Ericsson Packet core solution (2G & 3G/LTE/EPC) to various operators in RMEA ,RSSA, RINA and Bhutan since May 2011 and is responsible for • Perform software upgrades and updates of SGSN, GGSN, SASN and SAPC of Ericsson. • EPG-SSR and EPG JUNOS support and integration with PCRF. • EPC technical Support. • SGSN-MME integration, upgrade and updates. • SAPC(PCRF) support ,upgrade/update and integration • First & Second level support for SAPC, LI-IMS, SGSN-MME, GGSN etc. • Analysis of all EPC interfaces S1-MME, S5/S8,S10,S11,Gx,Rx, SGi, S6a,S6d etc • Upgrades/Updates of SAPC/SASN/SGSN-MME & GGSN-MPG/EPG-S. • Second Line Support for the LI-IMS & SGSN-MME. • LI-IMS Upgrades/Updates. • Technical Support Expert for the LI-IMS • Emergency handling for SAPC/SASN/GGSN/EPG-SSR/SGSN-MME, LI-IMS and all other PCN nodes. • Troubleshooting Packet Core Solution • New magazine expansion in SGSN-MME for the PEv5. • Done integration of SGSN-MME from scratch. • Creation, maintenance and optimization of Gb /Gb_IP/Gn/Gi/Gr/Ga link. • Keep the CSR (Customer Service Request) Turnaround Time maintained as per service level agreements with the operators. • Various SGSN interface configuration done for Vodafone and BSNL Network. • Do Upgrades and Updates of various nodes so as to keep them on the latest software level. • Do software Upgrades and Updates of SGSN MME (WPP platform) of Ericsson • Refer to 3GPP specs as and when required in solving various customer problems related to Packet Core Network
- 3. • Traces decoding and analysis taken on various interfaces e.g .Gb, Gn, Gr, Gi, to troubleshoot day to day problems • Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, Charging etc in the Packet Core networks of various operators. • Traces decoding and analysis taken on various interfaces e.g. Gb, Gn, Gr, Gi, to troubleshoot day to day problems in customer network. • Support Lawful Interception solution of Ericsson LI IMS. • Solving issues related to Lawful interception as IRI missing, content missing, Warrant Activation failure etc. • License installation in Lawful interception, SGSN-MME & GGSN-MPG. Key Technology Focus • Technologies: Packet Core, networking, 2G, 3G, LTE/EPC, SASN, SAPC, PCEF, PCRF, GPRS, EDGE, WCDMA, UMTS • Network Elements: SGSN, GGSN, SASN, SAPC, Routers, Switches, PCRF, PCEF • Tools: Wireshark, Network Shark, Secure CRT, PowerPoint, Excel, sccp to pcap decoder etc • Protocols : BSSGP , NSIP, MAP, GTPv1, GTPv2, Diameter, Radius, SCTP, TCP/UDP, Frame relay, ATM • Interfaces: Iu, Gb, Gn, Gx, Gy, Gr,Gs,S1-MME, S1-U, S6a, S11, S5/S8, S12, S13, In House Projects • Onsite New Geo-Red SAPC integration Dubai (Currently Ongoing) (Solution Integrator for the new SAPC Integration) • Maiden Installation of New SAPC. • Maiden Installation of TSP6834. • New SAPC configuration in Geo-red environment. • Esy Interface configuration and testing as per 3GPP. • Gx interface configuration and testing as per 3GPP • Rx interface configuration for the VoLTE/IMS as per 3GPP. • New Magazine addition in SAPC. • Onsite CNS Support for the SAPC-SASN Etisalat UAE (Duration 6 Months Apr 2015-Nov 2015 ) (Technical support for SAPC/SASN) • Perform software upgrades and updates SAPC and SASN. • Successful VoLTE launch for Etisalat UAE on 17th Oct 2015. • Technical discussion with SDM along with customer for the CSR and for network issues. • Doing weekly meeting with customer and SDM. • Providing emergency and special support during EID and Hajj including normal days. • Working with problem solving attitude which fulfil the customer expectation for • Working according to customer expectation and providing the result always on time. • Perform GPRS troubleshooting, configuration related to packet Core network nodes: SGSN, GGSN, SASN, SAPC and CCN. • Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8, S10, S11, SGi). • Actively handling cases & emergency for problem resolution & reducing service and revenue outage. • Generate RCA report for customer after the problem identification and resolution
- 4. • Onsite Saudi Arabia CNS Support (Duration: 3 Months July2014 –Oct2014 ) (Technical support for SAPC/EPG-SSR/SGSN-MME and EPC) • Perform software upgrades and updates of SGSN, GGSN, SASN and SAPC of Ericsson. • Technical discussion with SDM along with customer for the CSR and for network issues. • Doing weekly meeting with customer and SDM. • Providing emergency and special support during EID and Hajj including normal days. • Working with problem solving attitude which fulfil the customer expectation for • Working according to customer expectation and providing the result always on time. • Perform GPRS troubleshooting, configuration related to packet Core network nodes: SGSN, GGSN, SASN, SAPC and LI. • Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8, S10, S11, SGi). • Actively handling cases & emergency for problem resolution & reducing service and revenue outage. • Generate RCA report for customer after the problem identification and resolution. • Senior Support Engineer for the T1C RMEA ( Duration: Apr 2013 to till date) (Technical CSR support for SAPC/EPG-SSR/SGSN-MME and EPC) • Proving quick remedy to recover emergency situations and to restore as • Providing level 1 &2 support for emergencies reported from all Ericsson customers around the globe. • Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, charging etc. • Actively handling cases & emergency for problem resolution & reducing service and revenue outage. • Troubleshooting Packet Core Solution. • Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8, S10, S11, SGi). • Do software upgrades of SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI of Ericsson. • Keep the packet core nodes SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI to the latest software level. • Implementation of software patches released for SGSN and GGSN for software bugs. • Providing resolution for various customer problems by referring 3GPP spec in case required. • SGSN Expansion Zambia (Duration : 1 month) (Expansion of MKVIII SGSN) • Upgrading the SGSN on its latest software level. • Troubleshooting the network • Demonstration of various featured to the customer • Adding new magazine in the SGSN • Firmware upgrade of the MKVIII. • Senior Engineer –Packet Core Networks ( Duration :2Years) (CSR support for RINA) • Proving quick remedy to recover emergency situations and to restore as • Providing level 1 &2 support for emergencies reported from all Ericsson customers around the globe. • Solve critical and complex problems related to Attach, PDP activations, Speed, Camel, charging etc. • Actively handling cases & emergency for problem resolution & reducing service and revenue outage. • Troubleshooting Packet Core Solution. • Taking and analyzing traces for GPRS interfaces (Gb, Gr, Iu, Gn, Gi, Ga, Gy, Gx, Gp, Gf, Ge, Gs, S1,S3,S4, S5, S8, S10, S11, SGi). • Do software upgrades of SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI of Ericsson. • Keep the packet core nodes SGSN, GGSN,PCRF,PCEF,EPG-SSR,EPG-M & LI to the latest software level. • Implementation of software patches released for SGSN and GGSN for software bugs.
- 5. • Providing resolution for various customer problems by referring 3GPP spec in case required. • LI-IMS upgrade for Vodafone India (Duration : 2 months) (Integration and technical support for LI-IMS) • Network Integration and Verification Tester for latest software release of LI-IMS • Legacy and New Feature Testing for LI-IMS Network. • Software testing for EPG-M,EPG-S ,MME & GGSN based on test cases derived from 3GPP specifications • Critical LI-IMS Upgrade. • Security testing in multivendor environment. • ICR implementation in Vodafone, India involving the EPLMN definition and applying roaming restrictions. • 3G Implementation in Vodafone, India • Required conversion of a 2G network to a Dual service network (2G and 3G) • Remote support for Middle east region for SGSN, GGSN, PCEF and PCRF • Providing support for all issues relating to packet core nodes. • Remote support for RWCE for SGSN, GGSN, PCEF and PCRF • Providing support for all issues relating to packet core nodes • In House Trainings • IP advanced • Evolved Packet Core overview • Solaris Administrator 1 • SGSN in pool • Evolved Packet Core architecture • Evolved Packet Core (EPC) traffic cases • Evolved Packet Core (EPC) Bearer establishment • EPC interfaces and protocols • EPC interconnectivity • EPG –S and EPG-M technical troubleshooting. • IP networking and internetworking • IP network applications • DPI(SASN) and PCRF(SAPC) introductory training • Telecom server Platform introduction • SGSN configuration and troubleshooting • GGSN network engineer • EPG-S SACC configuration. • TECHNICAL CERTIFICATION • Ericsson 4G IP Packet Core Certified Network Associate • Ericsson IP Network certified. • BUGS Ericsson Certified Service Engineer Experienced.
- 6. • PROJECTS (At University level) • Traffic controller Model • Automatic Railway system • EXTRA CURRICULLAR ACTIVITIES • Won University Cricket Tournament • Was an active member in college cultural committee • LANGUAGES KNOWN • C ,VHDL • AWARDS & ACHIEVMENTS • Gold and Bronze Medal From the college on securing highest percentage of marks. • Rock Star Award in Ericsson for best performance as a support engineer in RMEA. • Ace Award in Ericsson for best performance as a support engineer in RINA. • Member of Cultural group of the college. • Key Strength • Success oriented and outgoing with a positive attitude • Strong sense of responsibility and ability to self-motivated • Good written, oral and interpersonal communication skills • Very good problem solving skills • Very resourceful in finding solution • Strong organizational skills with attention to detail • Creative, flexible and efficient work habits • Ability to work with team mates and detail oriented Date: Regards Place: Iquabal Ahamad
- 7. • PROJECTS (At University level) • Traffic controller Model • Automatic Railway system • EXTRA CURRICULLAR ACTIVITIES • Won University Cricket Tournament • Was an active member in college cultural committee • LANGUAGES KNOWN • C ,VHDL • AWARDS & ACHIEVMENTS • Gold and Bronze Medal From the college on securing highest percentage of marks. • Rock Star Award in Ericsson for best performance as a support engineer in RMEA. • Ace Award in Ericsson for best performance as a support engineer in RINA. • Member of Cultural group of the college. • Key Strength • Success oriented and outgoing with a positive attitude • Strong sense of responsibility and ability to self-motivated • Good written, oral and interpersonal communication skills • Very good problem solving skills • Very resourceful in finding solution • Strong organizational skills with attention to detail • Creative, flexible and efficient work habits • Ability to work with team mates and detail oriented Date: Regards Place: Iquabal Ahamad