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Department of Technology
飩汿otal Quality Management
oPresented By:
oNouman Liaqat (Bset01121032)
oAbid Rashid (Bset01121046)
oAbdul Hannan (Bset01121023)

What is ISO?
飩� ISO is an international standard setting body composed of representatives
from various national standards organization
飩� the organization promotes worldwide proprietary, industrial and commercial
standards
飩� It is headquartered in Geneva , Switzerland, and as of 2013 works in 164
countries.
飩� The three official languages of the ISO are English, French and Russian

History
飩� The organization which today is known as ISO began in 1926 as the
International Federation of the National Standardizing Associations (ISA).
飩� This organization focused heavily on mechanical engineering.
飩� . It was disbanded in 1942 during the second World War but was re-organized
under the current name, ISO, in 1946.
飩� They Started work on 23 February 1947.

Why ISO?
飩� Standards are important in international trade.
飩� ISO covers a wide variety of standards with the exception of electrical and
electronic engineering standards covered by the International Electro
technical Commission (IEC)
飩� Telecommunication standards covered by the International Telegraph Union
(ITU) and information technology covered by JTC 1 (a joint committee
between ISO and IEC).

Steps To Get The ISO鈥檚 Certification
飩沇rite documentation :
You鈥檒l need a written quality manual, certain
written procedures, and probably some
forms. Some records will have to be
kept. Your documentation will have to meet
the requirements of the ISO quality
standard. It will also have to fit your
company鈥檚 quality goals. Your quality
documentation says what you do, how you do
it, and provides proof that you do it.

Step 2
飩汿raining:
All of your people will require some
training. The amount of training is dependent
on each individual鈥檚 responsibilities.

Step 3
飩� Practice and live with your quality system for a few months:
Undoubtedly you will find that some changes need to be made. Keep records in
accordance with your quality system. After a few months your quality system
and your people should be ready for the registration audit.

Step 4
飩汫et audited:
o The number of auditors needed, and the time
involved to conduct a registration audit will vary
according to the size and complexity of your
company. During an ISO audit, the auditor(s) will
examine your records and will talk with your
people. It is very important that your staff is
properly trained and that your records are in order.
Auditors write up problems as 鈥渘on
conformances. Non conformances can be 鈥渕ajor鈥� or
鈥渕inor鈥�. Auditors can also write up 鈥渙bservations鈥�.
A major nonconformance will cause you not to get
certified to the ISO standard.

Types Of ISO鈥檚 Standards
飩汭SO 9000:
飩汷ne of the standards developed by the
International Organization for Standardization
(ISO). The purpose of this family of standards
is to increase customer satisfaction through
the deliverance of quality products and
services

ISO 14000
飩� ISO 14000 is a series of environmental management standards developed
and published by the International Organization for Standardization ( ISO )
for organizations. The ISO 14000 standards provide a guideline or framework
for organizations that need to systematize and improve their environmental
management efforts.

ISO 3160
飩� ISO 3160-2 specifies methods to determine fineness, thickness, corrosion
resistance and adhesion for gold alloy coverings on watch-cases and
accessories, including bracelets when they are permanently attached to the
case.

ISO 26000
飩� Business and organizations do not operate in a vacuum. Their relationship to
the society and environment in which they operate is a critical factor.
ISO 26000 provides guidance on how businesses and organizations can
operate in a socially responsible way. This means acting in an ethical and
transparent way that contributes to the health and welfare of society.

ISO 50001
飩� Using energy efficiently helps organizations save money as well as helping to
conserve resources and tackle climate change. ISO 50001 supports
organizations in all sectors to use energy more efficiently, through the
development of an energy management system

ISO 31000
飩� ISO 31000 provides principles and generic guidelines on risk management.
ISO 31000:2009 can be used by any public, private or community
enterprise, association, group or individual. Therefore, ISO 31000:2009 is not
specific to any industry or sector.

ISO 22000
飩� ISO 22000 is a Food Safety Management System that can be applied to any
organization in the food chain, farm to fork. Becoming certified to ISO 22000
allows a company to show their customers that they have a food safety
management system in place. This provides customer confidence in the
product. This is becoming more and more important as customers demand
safe food and food processors require that ingredients obtained from their
suppliers to be safe.

ISO 27001
飩� ISO 27001 can be implemented in any kind of organization, profit or non-profit,
private or state-owned, small or large. It was written by the world鈥檚
best experts in the field of information security and provides methodology for
the implementation of information security management in an organization.
It also enables companies to become certified, which means that an
independent certification body has confirmed that an organization has
implemented information security compliant with ISO 27001.
ISO 27001 has become the most popular information security standard
worldwide and many companies have certified against it 鈥� here you can see the
number of certificates in the last couple of year

ISO 20121
飩� ISO 20121 is a voluntary international standard for sustainable event
management, created by the International Organization for Standardization.
The standard aims to help organizations improve sustainability throughout
the entire event management cycle.
飩� Sustainable Events:
Sustainable events with particular concern for environmental,
economic and social issues.

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