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Anthony J Jones
20665 Telegraph Rd, lot 19 Brownstown, MI 48183
C: 734-778-5987
anthony.jones11@gmail.com
Professional Summary:
Solutions-focused,teamorientedSenior Technical SupportAnalyst with broad-based experience andhands-on skillin the successful
implementation ofhighly effective helpdesk, desktop,serverbased operations andapplication support.Provenability to successfully analyze
an organization's criticalsupport requirements, Identifies deficiencies andpotentialopportunities,and develop innovative solutionsfor
increasing reliability and improving productivity.
Skills
 Proficient in Norton Antivirus, Trend, MacAfeesoftware
 Skilled in LAN and WAN
 Active Directory
 Desktop, Laptop, and server hardware
 Windows 7 and 8 setup and configuration
 Windows 2003, 2008 Server administration
 Desktop Imaging
 Group Policies
 MSOffice Support
 Amisys Support
 Macess EXP
 Exchange Server administration
 CCMSAdministration
 Customer service expert
 Analytical and critical thinker
 Fast learner
 Skilled in multi-tasking
 Great communicator
 Team Player
 Service Level Management
 Process Improvement
 Procedural Documentation
 Coaching and Mentoring
 UC4Appworxs
 VMware
 SCCM
Work History
Desktop Support 07/2015 to Present
Ford Motor Company – Livonia, MI
 Troubleshoot Hardware issue
 Order DELL replacement parts
 Software application support
 Handle first level and second level calls
 Pull request for software issue from service manager request system
 Manager Remedy incidents and escalation
 Communicate with all levels of management regarding Priority 1 and Priority 2 incidents for root cause
analysis
 Push software via SCCMSMS
 Troubleshoot Printer queue issue
 Document changes in troubleshooting process
 Update Knowledge base
 Test new hardware and document finding
Tier 2 Technical Analysis, 01/2014 to 5/2015
UCare MN – Minneapolis, MN
 Build and support Windows 7 images in SCCM

 Support provider and member software Amisys, Macess EXP, CCMS
 Install and support Cisco VOIP phones
 Research and plan software upgrades
 Present change request before governance
 Provide research and test data to governance
 Recommend Hardware standard for desktop and laptop
 Create technical documentation and mentor first level support
 Monitor and troubleshot production jobs in AppWorxs, UC4,BizTalk
 Troubleshoot data format issues
 Create User accounts in Active Directory and Exchange
 Create Role base groups in Active Directory
 Support Cradle Point router, Desktop, laptop, and server hardware for Mobile Dental Clinic
 Deployment of Security patches, hot fixes, and software ups for Windows server 2003/2008/2012 and
desktops
 Install and support Dentix, and CDR imaging software.
 Create and Trouble shoot VMware pools
 Push updates to Amisys database via Linux server.
 Provide Software delivery using SCCM
 Call center support 24/7
 On-call support rotation
Sr Technical Support Agent, 01/2012 to 11/2013
Federal Reserve Bank of Minneapolis – Minneapolis, MN
 Support of Corporate Computers, printers and data connections, and systems administration.
 Provide support all OS system Windows 7 and 8, Mac os
 Provide Networking support TCP/IP, VPN Security.
 Symantec Endpoint protection support.
 Oracle and people soft account administration
 MS outlook and MS office Support
 Server Administration and Software Delivery.
 Troubleshoot user application issues.
 IPhone and Blackberry support
 Mainframe, Oracle and LDAP account support
 Call center support 1st and 2nd
level calls
System Administrator, 08/2010 to 10/2012
Operation Get Down – Detroit, MI
 Support Corporate Computers, printers and data connections, and systems administration.
 Provide support for Dell Desktops, Laptops.
 Provide Networking support TCP/IP, VPN, and dial-up, & Security.
 Trend Micro Systems virus support.
 Server Administration and Software Delivery.
 Troubleshoot user application issues.
 Create and add users to groups and Shares.

 Backup Administration.
IT Security Analyst, 02/2010 to 06/2010
Blue Cross Blue Shield – Detroit, MI
 I supported there Corporate Computers, printers and data connections, and systems administration.
 Provide Networking support.
 Updating roles in Share point.
 Active Directory and Exchange Administration.
 Take 2nd Level Calls.
 Trend Micro Systems virus support.
 Server administration and software delivery.
 Access management, user provisioning; information.
 Security policy and procedural enforcement; access.
 Responsible for pushing server patches to Windows 20032008 servers
 Reviews for compliance w/internal controls and policies working with in the ITL concept.
 Manage IT groups and share security project.
 Build and configure XP desktop and laptop Images using ghost.
 Troubleshoot user application security issues.
 Create and add users to groups and Shares.
IT Service Desk Analyst, 10/2009 to 01/2010
Tennant Company – Golden Valley, MN
 I supported there Corporate Computers, printers and data connections, and systems administration.
 Provide support for Laser jet, Label and Barcode printers Trouble shoot network connectivity problem SAP
User Administration.
 Active Directory and Exchange Administration.
 Call Center Support 1st
and 2nd
Level Calls.
 McAfee Virus Support BES Server Administration.
 Black Berry Tour configuration.
 Build and configure XP desktop and laptop Images using ghost.
 Support VPN connection Add users to groups and Shared resources.
LAN Deployment, 05/2008 to 10/2008
Sears Holding – Troy, MI
 Responsible for remote installation and configuration of new routers and switches for all sears stores as well
as updating all kiosk pc's and documenting any changes.
 Provide Remote support for Cisco 2821 routers.
 Provide Remote support for Bay Stack 450-24T switches.
 Remove cascade cable from all store switches to break network stack.
 Trouble shoot network connectivity problem.
 Walk on-site technician though the physical placement and installation of new network devices.
 Run Scripts to update switch port.
 Move access points to correct ports.
 Document changes and update network support team after each store has been completed.
 Remote administration of sear workstation, servers and kiosk.
 Support network and local printers.

IT Systems Engineer Faurecia, 02/2008 to 12/2008
Faurecia – Fraser, MI
 Supported there production floor computers, printers and data connections.
 Responsible for desktop laptop support and systems administration for the corporate office.
 Provide support for Toshiba e-STUDIO351c printers Trouble shoot network connectivity problem
 Create Ghost image for Thin Clients, desktops, and Laptops.
 Support 3com 3300, Nortel 3510 series switches.
 Support Matrix Data Base and VPN connection.
 Support Insequence Data transfer.
 Support Brady 300 MVP label printers on production floor.
 Build Active Directory user account Make changes to group policies.
 Create user groups and shares.
 Document changes and update.
 Be involved in continuous improvement and implement changes.
 Administration of Exchange accounts.
 Windows Server 20032008Administration.
 Create Access Badges for Plant using WinPAX.
 On-call Site support
 Troubleshoot PLC Connectivity
 Print Server and Printer support
 Support Wireless Connectivity and RF Scanners.
Technical Support MetroPCS, 09/2006 to 02/2008
Metro PCS – Livonia, MI
 Responsible for all desktop, laptop and server hardware, as well as users administration at the corporate site
and remote support for all michagan retail stores.
 Built and Configure Dell Desktops, Laptops and Servers Configure and Provide Admin support for Toshiba
e-STUDIO351c printers
 Trouble shot network connectivity problem Install and configure Cisco VPN, Procomm, Neterm, Remedy ,
TriActive, Telecomm Tools, Outlook Soft, MSOffice, and Outlook, Mapinfo, IDM, PlantEV Install
windows XP pro and Windows
 Server Configure Active Directory and Group Policies configuration for Windows 2003 servers
 Administration of Exchange 2003 Configure Unix (BSD) server for tape backup
 Backup EXEC administration Setup
 Configure Thin clients for Citrix presentation 4
 Install and configure Norton Antivirus
 Build Desktop and Laptop Images using Acronis true image 8
 Configure Cisco IP Phones and Call manager software Installand Configure onboard wireless card and
aircards.
Education
 KRS Computer and Business School - St. Louis Park, MN - MCP Certification for Windows 2000
Server and Workstation: MCP Certificate 1998
 Hennepin Technical College - Eden Prairie, MN Certificate in Data Communication
 Brown Institute Eagan, MN 05/1995 - Computer Networking and Hardware A+ certification: 03/1997
 Dell Desktop, Laptop, Printer and Server Certified: 04/2006
 ITIL Foundation Certified 10/2014

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