J groll ignite the culture cocktail party 0613

Jun 21, 20130 likes428 views

1) The document discusses creating an optimal IT culture by combining elements from different frameworks like DevOps, Agile, and ITSM. 2) It proposes taking the "get it done" aspect of Scrum, pairing it with Kanban boards, and combining it with the process focus of ITSM and tool automation from DevOps. 3) Culture is emphasized as the most important ingredient, advocating for common vocabulary and embracing differences between approaches to create a collaborative environment.

1? ITSM Academy
The IT Culture Cocktail Party
DevOps ITSM Agile
Jayne Groll
ITSM Academy
@ITSM_Jayne
jgroll@itsmacademy.com

2? ITSM Academy
About me
? Former IT Director (not a developer)
? Co-founded ITSM Academy in 2003
? ITIL Expert, ISO20000 Consultant
? Certified Scrum Master
? Certified Process Design Engineer
(CPDE)
My Team!
Me
Chantell

3? ITSM Academy
Have you
heard
about
DevOps?
Which ITIL
processes
have you
implemented
so far?
I just saw an
awesome
tool demo
Awesome IT Conference 2013
Lots of talking, but who is listening?

4? ITSM Academy
In DevOps, we talk a lot about culture

5? ITSM Academy
But IT is actually a multicultural society

6? ITSM Academy
Each culture has its loyal fan base
And it’s detractors

7? ITSM Academy
Which results in a lot of conflicting messages
ITIL is too
commoditized
DevOps lacks a
standard of
practice
More tools!
Better tools!
I’m so
confused!
Agile is only for
developing
software
IT Guy

8? ITSM Academy
Are you suffering from a cultural divide?
Dev Ops
Brent

9? ITSM Academy
It’s time to belly up to the bar
? And become a DevOps culture mixologist
?You can create an awesome IT culture with ingredients from
the top shelf of each framework, standard or approach

10? ITSM Academy
Ingredient 1: “Git R Done” Scrum
? Agile is not just for software
development anymore
?Project management
?Content development
?Agile service management
?Complex workflows
Lots of non-developers are becoming Certified Scrum Masters

11? ITSM Academy
Pair it with a Kanban Board
?Simple, yet powerful
?Could we use it for
? Change and Release Management
(Phoenix)?
? Other ITSM processes (Problem?)
? Standard operational workflows
Everyone should play the Kanban game!

12? ITSM Academy
Ingredient 2: ITSM
? It’s not a four letter word!
(OK it is, but… )
?It’s vital for the “ever after”
?Can be made more agile through
change models and kanbans
?Is only bureaucratic if you make it
that way
?It’s non-prescriptive
None of the ITSM frameworks are perfect or complete
but there’s some really good guidance!

13? ITSM Academy
Lots of buzz about DevOps and ITSM
?Good news from #gartneriom that #devops and #itil
can work together :)
?DevOps and ITSM Are Not at Odds by
@RealGeneKim http://ow.ly/m6rzu #DevOps
?How to fix TD ... Rename "Product Owners" to "Service
Owners" and then make them wear pagers
?Join us for our 6/18 webinar w/@:XXXX "How Can
YOU Make #DevOps a Reality?" #EntArch #IT #PaaS
Are DevOps and ITSM really so disconnected?

14? ITSM Academy
Ingredient 3: Automation
Pair your tools with strong measurements and metrics

15? ITSM Academy
The not-so-secret ingredient: DevOps
? DevOps is all about people
?The way they think
?The way they interact
?The way they behave
?The way they work
?The way they perceive themselves and
their colleagues

16? ITSM Academy
Add a splash of common vocabulary
? How about a universal DevOps glossary?
?Start with the “cookbook”
?Evolve through crowd-sourcing
(e.g., Urban Dictionary)
?Integrate and align with other frameworks
and practices
DevOps

17? ITSM Academy
And you now have the IT Culture Cocktail
? Ingredients:
? 1 part “get r done” Scrum
? Paired with a Kanban board
? 1 part process improvement (ITSM)
? 1 part cool tools (Automation)
? Paired with meaningful metrics
? 2 parts culture (DevOps)
? Splash of common vocabulary
? Shot of alcohol of your choice
Shake, don’t stir. Serve daily. It gets more potent with age.

18? ITSM Academy
A word of warning
Please do not use Kool-Aid in this recipe.

19? ITSM Academy
So let’s embrace the differences
And create the kind of culture we all want to work within.

20? ITSM Academy
Thank You!
Jayne Groll
ITSM Academy
@ITSM_Jayne
jgroll@itsmacademy.com

Jayne Groll discusses how to create an effective IT culture by combining elements from different frameworks and approaches, including DevOps, Agile, ITSM, and automation. She argues that an ideal culture can be achieved by taking the best aspects of each, such as Scrum and Kanban from Agile, processes from ITSM, tools from automation, and the people-focused mindset of DevOps. A few key ingredients for the "IT Culture Cocktail" are Scrum, ITSM processes, automation with metrics, and the culture of DevOps. With these combined elements and a common vocabulary, the resulting culture will be one that everyone wants to work within.

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Recording: https://youtu.be/PASG0NTKUQA?si=1Ih7O9z0Lk0IzX9n Welcome innovators! In this comprehensive tutorial, you will learn how to get started with AWS Cloud and Terraform to build an enterprise-like landing zone for a secure, low-cost environment to develop with Terraform. We'll guide you through setting up AWS Control Tower, Identity and Access Management, and creating a sandbox account, ensuring you have a safe and controlled area for learning and development. You'll also learn about budget management, single sign-on setup, and using AWS organizations for policy management. Plus, dive deep into Terraform basics, including setting up state management, migrating local state to remote state, and making resource modifications using your new infrastructure as code skills. Perfect for beginners looking to master AWS and Terraform essentials!

Mastering ChatGPT & LLMs for Practical Applications: Tips, Tricks, and Use CasesSanjay Willie

Our latest session with Astiostech covered how to unlock the full potential of ChatGPT and LLMs for real-world use! ? Key Takeaways: ? Effective Prompting: Crafting context-specific, high-quality prompts for optimal AI responses. ? Advanced ChatGPT Features: Managing system prompts, conversation memory, and file uploads. ? Optimizing AI Outputs: Refining responses, handling large texts, and knowing when fine-tuning is needed. ? Competitive Insights: Exploring how ChatGPT compares with other AI tools. ? Business & Content Use Cases: From summarization to SEO, sales, and audience targeting. ? The session provided hands-on strategies to make AI a powerful tool for content creation, decision-making, and business growth. ? Are you using AI effectively in your workflow? Let’s discuss how it can improve efficiency and creativity! #AI #ChatGPT #PromptEngineering #ArtificialIntelligence #LLM #Productivity #Astiostech