James Kenneth Babb Resume - noadd
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James Kenneth Babb has over 20 years of experience in operations management, maintenance management, and staff development. He has a Master's in Business Administration and Bachelor's in Business Administration. He is currently a Senior Manager at AT&T, where he manages a team of 100 maintenance technicians and 10 managers responsible for demand maintenance and scheduled maintenance. Previously he worked as a Technical Specialist designing robotic welding equipment and as an owner providing maintenance services for production facilities.
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This document is a resume for James Allen Robertson that summarizes his experience and qualifications as an operations and project manager for telecommunications companies. It outlines his 20+ years of experience managing network operations centers, projects, budgets up to $6M, and staff. Key skills highlighted include project management, customer service, hardware installation and troubleshooting, and engineering experience designing TDM and Ethernet networks using Cisco routers and switches.James Kenneth Babb Resume - noadd
- 1. James Kenneth Babb Self-motivated operations management professional offers extensive experience in 24 / 7 plant operations and maintenance management with 100% management responsibilities of staff development / retention, maintenance planning, demand maintenance resolution, production, budget forecasting, customer service, client management, quality assurance and overall performance management. Education Master of Business Administration (MBA), Mercer University, Atlanta Georgia, 2006 Bachelor of Business Administration (BBA), Baker College, Flint Michigan, Magna cum Laude Associate of Applied Science in Electronic Engineering Technology (AASET), DeVry Institute of Technology, Atlanta Georgia Professional Experience May 1998 – Present AT&T / BellSouth Telecommunications Atlanta, Georgia • Senior Manager: Global Network Operations Center 2007-2015 • Network Manager: 2001 - 2007 • Network Technician: Outside Plant: 1998 - 2001 • Managed overall maintenance operations for the AT&T Global Network Maintenance Center and the 24 / 7 Network Infrastructure Support Center. • Lead a team of 100 maintenance technicians and 10 managers responsible for demand maintenance, scheduled maintenance and routine outage planning on AT&T outside plant / equipment • Responsible for all aspects of training, payroll, safety compliance, workload/dispatch, scheduling and budgeting • Developed methods and procedures as well as operational metrics that reduced downtime during demand maintenance by 75% • Developed cross-training programs to allow for a diverse work group with defined rolls and relaxed boundaries • Able to use my strong leadership, analytical and decision making skills in the day-to-day operation of a front-line maintenance organization. • Awarded 2002 BellSouth Pinnacle Award for the development of a team-building program allowing for improved cohesion, employee development and work center efficiency 1993 - 1998 Robotics and Control Systems Technical Specialist, WSI Inc Norcross, Georgia • Designed and built robotic welding equipment used in the nuclear power industry. • Traveled to nuclear power plants during emergency or planned extended outages to design, install and maintain remote robotic welding systems in contaminated / containment areas • Managed outside vendors, large business customers, engineers, and front line production personnel to ensure that the work done during these high profile outages could be completed on-time and under budget. • Worked extensively with electromechanical controls, integrated circuits, hydraulics, pneumatics, video and audio equipment in extreme heat and cold conditions 1993 – 2004 Owner / Operator of Garrett Control Systems, Hampton, Georgia
- 2. • Contract planned and demand maintenance on front end production line equipment, machinery and control systems for several major production facilities in the Metro Atlanta area