James Pangelinan IT(1)
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This document is a resume for James Eric Pangelinan, an IT student. It summarizes his qualifications including customer service and technical skills. It also lists his education at Brown Mackie College where he earned an Associate's degree in IT and several certifications. His experience includes roles at Convergys, Sam's Club, Walmart, and McDonald's where he provided customer service and technical support.
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Ramesh CVRamesh Rajalingam
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Ramesh is a hospitality professional with over 10 years of experience in Dubai, UAE. He is currently an Assistant Outlet Manager at Zero Gravity in Jumeirah Hotels. He has a BSc in Tourism and Hospitality Management and various certifications in areas like food safety and training. Ramesh is seeking new opportunities to utilize his skills in planning, customer service, inventory control and staff management. He provides two managers from his current and previous employers as references.James Pangelinan IT(1)
- 1. James Eric Pangelinan 432 Asbury Rd., Rio Rancho, NM 87124 Home Phone: 505-903-6294 | Cell Phone: 706-593-9516 PangelinanE@gmail.com SUMMARY OF QUALIFICATIONS Customer service driven, Information Technology student with the ability to help others complete tasksand goals; Maintains a clean and professionalwork environment; TechnicalSkills and Abilities: • Proficient in Microsoft Office 2010 • Establishing Firewalls and setting up Server 2012 • Helped repair Dell PC’s • Helped set up Printers EDUCATION ANDCERTIFICATIONS Brown Mackie College,Albuquerque,NM 2014 - 2016 Associate of Applied Science- Information Technology Awards- President’sList Salutatorian Award Certifications  PC Pro Certification  Network Pro Certification  Security Pro Certification  Windows Client Pro Certification VOLUNTEER WORK NewMexico Veteran’s Integration Center  Installed and configured Windows Server 2012.  Installed and updated drivers and antivirus protection on severalemployee computers.  Installed firewalls and Sonicwall. EXPERIENCE Convergys | Customer Sales Representative| Rio Rancho, New Mexico | July 2016 - Current Sam’s Club | Cart Associate | Albuquerque, New Mexico | October 2013- July 2016  Maintain a clear, safe, and clean shopping experience for customers.  Clean parking lot of debris and trash while assisting customers with heavy items.  Assist other associates with completing their tasks if needed.  While assisting Gas Station Associates with breaks, directed Members to open gas pumps. Walmart | Courtesy Associate | Columbus, Georgia | February 2009 - September 2012  Provided customer service by assisting customers in the location, pricing, or inventory of an item.  Maintained a professional and calm demeanor in all circumstances. McDonald’s | Cook/Maintenance | Columbus, Georgia | October 2008 - February 2009  Followed protocol when cooking orders for customers.  Maintained a clean and safe environment for employees and customers to use.  Quickly and correctly completed orders.  Assisted with inventory stocking and processing. ACTIVITIES
- 2. NewMexico Technology Council 2015- Current