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DAREN WILBUR
18 Andrew Crescent, St.Albert
780-940-3874
darenwilbur@hotmail.com
HIGHLIGHT OF QUALIFICATIONS
 Excellent interpersonal, communication and relationship building skills. Listens
attentively, communicates persuasively and follows through diligently
 Very charismatic with over the top customer service skills- Outstanding performance
on secret shopper reports
 Recognized for ability to quickly establish rapport with customers, up-sell products
and build a loyal clientele.
 Excellent organization and time management skills
 Strong attention to detail- photographic memory
 Highly motivated, career driven, big picture thinker, problem solver
 Professional, dedicated, team player
WORK EXPERIENCE
Track shop technician -Finning Canada, June 2007- February 2015 (laid off) Edmonton
 Responsible for building and repairing all tracks
 Washed tracks in wash-bay as required
 Complete job as per work order and assess priority level
 Ensure shop inventory is fully stocked
 Consult with salesmen and equipment owners to ensure their needs are being met
 Operate equipment such as forklift, overhead crane,10,000 pound press,and other
impact tools
Wellhead technician and Vac Truck Operator -Vetco Grey and Formula Powell Trucking. 2005- 2007
Grande Prairie
 Built and tested wellheads before they were installed in the field.
 Delivered wellheads to location when required
 Worked with assigned partners to operate vac truck at various locations
Shift Manager/ Banquet server -Pantry Restaurant, 2004-2005 Edmonton
 Reviewed resumes and conducted interviews
 Facilitated orientation sessions
 Assisted with employee scheduling, payroll and monitoring labour costs and
productivity
 Trained and mentored new employees
 Responsible for consulting with clients and ensuring their function was set up,
organized and executed above and beyond their expectations
 Performed opening and closing duties including employee cash outs
 Worked collaboratively with front and back of house staff to ensure excellent customer
service.
Bar manager - Chateau Louis, 2002-2004 Edmonton
Handle the setup, service and daily operations of bar serving a diverse clientele. Enter orders into POS system;
prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and
reconciliation functions.
Sales Accomplishments:
 Earned consistent commendations for exemplary service delivery (average of 100
guests per shift). Regularly singled out on comment cards for "going above and beyond expectations"
and "providing outstanding service and attention to guests."
 Recognized for ability to quickly establish rapport with customers, up-sell products
and build a loyal clientele.
 Selected and streamlined bar products based on analysis of consumption and sales,
resulting in superior inventory and selection for guests.
 Managed the upkeep of the bar including monitoring and ordering the liquor inventory
Supervisor/ Server - Boston Pizza, 2000-2002 St. Albert
 Trained and mentored employees
 Assisted employees as required and interacted with restaurant guests in a friendly
manner
 Responsible for opening and closing duties
 Responsible for employee scheduling and ensured that all employees were providing
excellent customer service to guests.
 Conducted monthly inventory reports
Banquet Server- Chateau Lake Louis, 1998-2000, Lake Louise
Served food and beverages at a luxury, historic hotel. Anticipated and met guests' needs while working
efficiently in a fast-paced environment.
Sales Accomplishments:
 Consistently achieved highest per-night sales averages (out of 10+ servers) by up-
selling orders and suggesting add-ons/extras to meals.
 Proved the ability to multitask, handle crowds of up to 350 people, resolve customer
issues and excelwithin a demanding, high-volume setting.
 Developed floor plans used for large private parties. Outcomes included faster service,
improved efficiency and enhanced guest satisfaction.
EDUCATION ANDTRAINING
 Respect in the workplace 2014
 WHIMIS 2014
 Forklift 2012
 Crane and rigging 2012
 Safe driving 2006
 Confined space 2006
 First aid 2006
High School Diploma - 1996 Riverview High- New Brunswick.
REFERENCES
Scott Campbell- Lead Hand, Finning 780-691-2247
Trevor Larkee- Owner/Operator Pantry and GM of Boston Pizza- 780-893-8433
Travis Berthiaume -Personal Reference- 780-903-4463

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DAREN_WILBUR resume 2015-1

  • 1. DAREN WILBUR 18 Andrew Crescent, St.Albert 780-940-3874 darenwilbur@hotmail.com HIGHLIGHT OF QUALIFICATIONS Excellent interpersonal, communication and relationship building skills. Listens attentively, communicates persuasively and follows through diligently Very charismatic with over the top customer service skills- Outstanding performance on secret shopper reports Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Excellent organization and time management skills Strong attention to detail- photographic memory Highly motivated, career driven, big picture thinker, problem solver Professional, dedicated, team player WORK EXPERIENCE Track shop technician -Finning Canada, June 2007- February 2015 (laid off) Edmonton Responsible for building and repairing all tracks Washed tracks in wash-bay as required Complete job as per work order and assess priority level Ensure shop inventory is fully stocked Consult with salesmen and equipment owners to ensure their needs are being met Operate equipment such as forklift, overhead crane,10,000 pound press,and other impact tools Wellhead technician and Vac Truck Operator -Vetco Grey and Formula Powell Trucking. 2005- 2007 Grande Prairie Built and tested wellheads before they were installed in the field. Delivered wellheads to location when required Worked with assigned partners to operate vac truck at various locations Shift Manager/ Banquet server -Pantry Restaurant, 2004-2005 Edmonton Reviewed resumes and conducted interviews Facilitated orientation sessions Assisted with employee scheduling, payroll and monitoring labour costs and productivity Trained and mentored new employees Responsible for consulting with clients and ensuring their function was set up, organized and executed above and beyond their expectations Performed opening and closing duties including employee cash outs Worked collaboratively with front and back of house staff to ensure excellent customer service.
  • 2. Bar manager - Chateau Louis, 2002-2004 Edmonton Handle the setup, service and daily operations of bar serving a diverse clientele. Enter orders into POS system; prepare daily sales reports for management; conduct monthly inventory; and perform heavy cash handling and reconciliation functions. Sales Accomplishments: Earned consistent commendations for exemplary service delivery (average of 100 guests per shift). Regularly singled out on comment cards for "going above and beyond expectations" and "providing outstanding service and attention to guests." Recognized for ability to quickly establish rapport with customers, up-sell products and build a loyal clientele. Selected and streamlined bar products based on analysis of consumption and sales, resulting in superior inventory and selection for guests. Managed the upkeep of the bar including monitoring and ordering the liquor inventory Supervisor/ Server - Boston Pizza, 2000-2002 St. Albert Trained and mentored employees Assisted employees as required and interacted with restaurant guests in a friendly manner Responsible for opening and closing duties Responsible for employee scheduling and ensured that all employees were providing excellent customer service to guests. Conducted monthly inventory reports Banquet Server- Chateau Lake Louis, 1998-2000, Lake Louise Served food and beverages at a luxury, historic hotel. Anticipated and met guests' needs while working efficiently in a fast-paced environment. Sales Accomplishments: Consistently achieved highest per-night sales averages (out of 10+ servers) by up- selling orders and suggesting add-ons/extras to meals. Proved the ability to multitask, handle crowds of up to 350 people, resolve customer issues and excelwithin a demanding, high-volume setting. Developed floor plans used for large private parties. Outcomes included faster service, improved efficiency and enhanced guest satisfaction. EDUCATION ANDTRAINING Respect in the workplace 2014 WHIMIS 2014
  • 3. Forklift 2012 Crane and rigging 2012 Safe driving 2006 Confined space 2006 First aid 2006 High School Diploma - 1996 Riverview High- New Brunswick. REFERENCES Scott Campbell- Lead Hand, Finning 780-691-2247 Trevor Larkee- Owner/Operator Pantry and GM of Boston Pizza- 780-893-8433 Travis Berthiaume -Personal Reference- 780-903-4463