Janiesmithresumetemplate8-16
- 1. Janie Smith, BBA,HRM 5112 Kaplan Drive Raleigh, NC 27606 C: (919)798-3224 Email: janiem_smith@yahoo.com Key Skills Training & Development Supervisory Inventory Management Ordering Shipping/Receiving Recordkeeping Standard Practice Policies & Procedures Employment Laws Union Experience Organizational Management Benefits/Payroll Administration Team Building/Morale Building OJT On The Job Trainer Legal Compliance REGIONAL LEAD TRAINER, RETAIL PROFESSIONAL / DEPARTMENT SALES MANAGER Results driven, highly skilled individual with a well-rounded Retail, Training & Development background and pursuing a Bachelors Degree in Human Resources Management. Seeking to convert these strengths into a professional position that will enhance my career-oriented skills. Objectives include investing more time and efforts toward training and developing talents as well as providing more extensive support to the company and associates by moving into an associate relations role. TRAINING and DEVELOPMENT EXPERIENCE Regional Lead & Trainer Mid-Atlantic Division Region 4 Cary/Durham May 2012 Present Department Sales Manager: Duties assigned by the Department Sales Manager to Include but not limited to: Provide extraordinary customer service Supervise associates- responsible for eleven associates, in a customer service oriented business, ensuring production standards are met, as well as providing continuous OTJ training and development to help ensure associates are in compliance with company standards, safety standards, and working as efficient as possible while keeping morale up within the department. Food Safety and Service Ensuring that the department and associates are in compliance with the companys established food safety guidelines as well as the county guidelines. This is important for the safety of the public as well as associates. Train external management including store managers, assistant managers and newly hired department managers, subject matter expert. Provide feedback to corporate in order to help develop training guides for use companywide. Responsible for Financial Results- Highest distribution in the region, consistently achieved increased sales/profitability in struggling departments Merchandising-Sales, Ordering, Scheduling, Inventory, Labor Management Cake Decorating/Baking/Specialty Cheeses Travel Performance appraisals Regional email communications Record Keeping including known loss reports, production guides, daily sales and shrink, time and temperature logs, invoices.
- 2. Food Safety Customer Service Collections Employee Development & Training Employee Relations Versatile Highly Organized Proactive Workforce Management Onboarding Billing/Payments Community Relations Education Strayer University, Raleigh, North Carolina, 2015 Present Expect Graduation 2018 BBA, Human Resources Management Honor Student Professional Profit/Loss Statements Notable Recognitions include- Increased Profits, Reduced Shrink, Outstanding Performance Awards for Customer Service, Exceeds Expectations Performance Appraisals Food Lion, Morrisville, NC 27560 January 1998 Present Shift Supervisor Duties Include but not limited to: Supervising associates, cash handling, pick-ups, reconciliation, customer service, receiving vendor deliveries, safe verification, cash audits. Manager on duty, overrides, issue resolution, price changes. Rite Aid Pharmacy September 2016-Present Receptionist: Duties Include but not limited to: General clerical/office duties, open and close the office. Collections, Billing and Payments, daily reconciliation, bank deposits, explain customer bills and coverage, notating accounts, support staff, greet clients and direct them to the appropriate agent, filing and inputting information in excel spreadsheet, commercial and personal accounts, managing mail and direct incoming calls on a multiline phone system. Nationwide Insurance, Garner January 2011 2012 Call Center Tech Support Agent: Duties Include but not limited to: Provide excellent customer service, explain bills, accounts, and services to customers. High volume call center, sales, notating accounts, listening to quality on calls, provide technical support and troubleshooting to repair mobile devices. Effectively communicate instructions and directions over the phones, shadow and coach new associates Xerox, Cary, NC 2009-2010 REFERENCES AVAILABLE UPON REQUEST
- 3. Training Courses Licensed NC Property & Casualty Insurance Safe Mark Food Safety & Sanitation SafeServ Food Safety & Sanitation Technical and Computer Skills ACIS (Assisted