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- 1. Cover Letter: Sowmya Jasmin Aroojis Mobile: +971524624829 Mobile: +971524624829 Mobile: +971524624829 jasming8@google.com Dubai, UAE Dear Sir / Madam, I am enthusiastic graduate looking to use my skills acquired through my education, employment and hobbies to strengthen your business. My skill set includes: I work well either leading or part of a team and I am self motivated & capable of working on several tasks at once. The ability to work quickly, flexibly, effectively & positively in response to requests made at short notice. I am qualified to excel in an environment. I have developed interpersonal and customer service skill through my employment experience. Customer service executive as well as Technical support executive over all with 5+ years of professional experience and I was regularly adding value to my previous employers to achieve their business goals. Looking forward to the opportunity and I am sure I can add a lot of value to a position. Kind Regards, Sowmya Jasmin Aroojis Mobile: +971524624829
- 2. Sowmya Jasmin Aroojis +971524624829 jasming8@gmail.com 5+ Years Professional Experience Customer Relation Officer and Technical Support Executive Personal Details Date of Birth November 29,1984 Nationality India Visit visa Marital Status Married Religion Christian Visa Status Notice Period Immediate Available Professional Experience Company (HTMT Global Solution) Designation : Customer Relation Officer Worked :Jan 2008 to Sep 2010 (2 year 8 Months) Company (Wep Peripherals Ltd) Designation : Technical Support Executive Worked : Sep 2010 to Nov 2013 (3 year 2 months) Major Responsibilities: As Customer Relation Officer ? ? ? Handling customer queries. ? Sell product and place customer orders in computer system ? Up sell products and services ? Transfer customer calls to appropriate Engineer. ? Providing customers with product and service information ? Providing status of the complaint ? Identify, research, and resolve customer issues using the computer system ? Manage and resolve customer complaints ? Identify and escalate priority issues ? Providing customer satisfaction 27/04/2025 Passport Details Passport Number M8703558 Place of Issue Bangalore Date of Issue 28/04/2015 Date of Expiry Visit visa expiry Jun 13th Sowmya Jasmin Aroojis +971524624829 jasming8@gmail.com 5+ Years Professional Experience Customer Relation Officer and Technical Support Executive Personal Details Date of Birth November 29,1984 Nationality India Visit visa Marital Status Married Religion Christian Visa Status Notice Period Immediate Available Professional Experience Company (HTMT Global Solution) Designation : Customer Relation Officer Worked :Jan 2008 to Sep 2010 (2 year 8 Months) Company (Wep Peripherals Ltd) Designation : Technical Support Executive Worked : Sep 2010 to Nov 2013 (3 year 2 months) Major Responsibilities: As Customer Relation Officer ? ? ? Handling customer queries. ? Sell product and place customer orders in computer system ? Up sell products and services ? Transfer customer calls to appropriate Engineer. ? Providing customers with product and service information ? Providing status of the complaint ? Identify, research, and resolve customer issues using the computer system ? Manage and resolve customer complaints ? Identify and escalate priority issues ? Providing customer satisfaction 27/04/2025 Passport Details Passport Number M8703558 Place of Issue Bangalore Date of Issue 28/04/2015 Date of Expiry Visit visa expiry Jun 13th Sowmya Jasmin Aroojis +971524624829 jasming8@gmail.com 5+ Years Professional Experience Customer Relation Officer and Technical Support Executive Personal Details Date of Birth November 29,1984 Nationality India Visit visa Marital Status Married Religion Christian Visa Status Notice Period Immediate Available Professional Experience Company (HTMT Global Solution) Designation : Customer Relation Officer Worked :Jan 2008 to Sep 2010 (2 year 8 Months) Company (Wep Peripherals Ltd) Designation : Technical Support Executive Worked : Sep 2010 to Nov 2013 (3 year 2 months) Major Responsibilities: As Customer Relation Officer ? ? ? Handling customer queries. ? Sell product and place customer orders in computer system ? Up sell products and services ? Transfer customer calls to appropriate Engineer. ? Providing customers with product and service information ? Providing status of the complaint ? Identify, research, and resolve customer issues using the computer system ? Manage and resolve customer complaints ? Identify and escalate priority issues ? Providing customer satisfaction 27/04/2025 Passport Details Passport Number M8703558 Place of Issue Bangalore Date of Issue 28/04/2015 Date of Expiry Visit visa expiry Jun 13th
- 3. As Technical Support Executive ? Providing technical assistance ? Resolving and troubleshooting simple or complex issues relating to customers ? Gather customer¡¯s information and determine the issue by evaluating and analyzing the symptoms ? Interact and coordinate with other departments to resolve customer issues ? Accurately process and record call transactions using a computer and designated tracking software ? Offer alternative solutions where appropriate with the objective of retaining customers and clients business ? Understanding and managing the personnel, organizational and legal impacts of the information. ? Handling customer inquiries by email ? Follow up and make scheduled call backs to customers where necessary ? Providing customers with product and service information ? Enter new customer information into system ? Identify and escalate priority issues per Client specifications ? Redirect problems to appropriate resource ? Handling complaint and logging calls ? Replaying status of the call through mail ? Complete call logs ? Produce call reports ? Providing customer satisfaction Educational Qualification Basic Education Maharani's Arts College Course : Bachelor of Arts Specialization : Psychology, Sociology, Geography Year of Passing 2006 Computer / Professional Skill Name Expertise Last Used MS Office Complete Expert Current Internet / Emailing / Advertising Expert Current Accounting Software (Tally ERP 9) Expert Current ... Photo Shop ... Web Design ... Photo Shop ... Web Design ... Photo Shop ... Web Design ... Photo Shop CurrentExpert .. HTML5 ... Web Design .. CSS Expert Expert Current Current
- 4. . Declaration Languages Known English, Hindi, Kannada Konkani Hobbies I hereby declare that the above mentioned details are true to the best of my knowledge and belief. I also assure you that I will serve your esteemed concern to the best of your expectations if I am given a chance. Browsing, Listening to Music, Watching T.V etc. Other Capabilities ? Ability to work to deadlines and targets can priorities tasks under pressure. ? The ability to work quickly, flexibly, effectively and positively in response to requests made at short notice. ? The ability to contribute to and work effectively within a team environment. ? Willing to take on additional tasks as required and learn new skills. ? Willingness and ability to undertake training needed in order to fulfill the changing requirements of the job. ? Ability to be discrete and maintain high levels of confidentiality. Personal Appraisal ? Structured approach to business with exceptional organization skills. ? Loyal and committed to the task and the company. ? Ability to work under pressure with little supervision. ? Hard working, punctilious, result oriented and fast learner. Languages Known Place : Dubai U.A.E Date: 14-3-2016 Sowmya Jasmin Aroojis