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Jasmine Mendivil
5601 S 12th
Ave Apt 608 (520) 250-4752
Tucson, AZ 85706 mendivilperez1@hotmail.com
Experienced Mortgage Professional
Mortgage industry professional with loan-processing experience and a comprehensive knowledge of
conventional and government loan programs. Diligent, detail-oriented and thorough in gathering
borrower information, verifying loan documents and reviewing file documentation to guide each loan
from preapproval to closing.
EXPERIENCE
CitiBank N.A. 2014-Present
Mortgage Loan Coordinator
? Forge successfulrelationships with clients and sales partners.
? Obtain VOE, VOR, and other documents as needed and review file documents to verify
appropriate documents and disclosures are included.
? Efficiently manage mortgage loans from registration to closing.
? Effectively engage with demanding customers/sales agents with diplomacy to ensure a seamless
process.
? Review and authenticate borrowers’ income, credit reports, employment histories, property
appraisals and title insurance information to prepare loan applications for underwriting submittal.
? Provide support to loan officer and underwriter teams by ensuring the timely, judicious and
accurate processing of mortgages.
? Ensure compliance with company policies, underwriting guidelines and lending-program
requirements.
? Analyze incoming documents for loan eligibility.
? Guarantee on time closing by completing all required pre-closing steps; making cash to close call,
and sending files to closing within required performance standards.
? Reduced department delayed closings by educating processors and providing feedback on
Docusign procedures.
CitiMortgage Inc. 2013-2014
Homeowners Loss Mitigation Specialist/ Spanish Language Unit
? Advised clients on the terms and conditions of their mortgage.
? Analyzed existing policy & procedures and modified them for the purpose of improving
regulatory compliance for the business.
? Reduced team quality compliance fails by conducting one-on-one coaching with new agents
? Educated clients on escrow calculations and adjustments to their mortgages.
? Handled escalated calls from clients with challenging issues and provided solutions and/or
attentively listened to client complaints and addressed them.
? Pitched refinances and streamline modification offers to clients.
? Input borrower financial information to loss mitigation application and advised of options.
? Collected payments. Maintained knowledge of state/federalcollection laws and call guidelines.
? Advised senior management on policies and procedures.
Sykes Enterprise (Tucson, AZ) 2009-2010
Bilingual Customer Service Mortgage Representative
? Assisted clients with concerns and provided accurate account information by reviewing their
GMAC loan account.
? suggested newprocedures to improve client experience.
? Detail-oriented with ability to manage multiple projects simultaneously.
? Responsible for collecting mortgage payments and documenting accounts with written summaries
explaining reason for default and additional resolution possibilities.
? Provided optimal level of customer service for past due mortgage loans,both English and Spanish
? accounts.
Skills
? Bilingual / fluent (Spanish and English)
? Proficient in Microsoft Office
? Computer literate
? Excellent written and oral communication skills
? Strong organizational skills
? Excellent problem solving skills
? Demonstrated high degree of confidentiality

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Jasmine's resume

  • 1. Jasmine Mendivil 5601 S 12th Ave Apt 608 (520) 250-4752 Tucson, AZ 85706 mendivilperez1@hotmail.com Experienced Mortgage Professional Mortgage industry professional with loan-processing experience and a comprehensive knowledge of conventional and government loan programs. Diligent, detail-oriented and thorough in gathering borrower information, verifying loan documents and reviewing file documentation to guide each loan from preapproval to closing. EXPERIENCE CitiBank N.A. 2014-Present Mortgage Loan Coordinator ? Forge successfulrelationships with clients and sales partners. ? Obtain VOE, VOR, and other documents as needed and review file documents to verify appropriate documents and disclosures are included. ? Efficiently manage mortgage loans from registration to closing. ? Effectively engage with demanding customers/sales agents with diplomacy to ensure a seamless process. ? Review and authenticate borrowers’ income, credit reports, employment histories, property appraisals and title insurance information to prepare loan applications for underwriting submittal. ? Provide support to loan officer and underwriter teams by ensuring the timely, judicious and accurate processing of mortgages. ? Ensure compliance with company policies, underwriting guidelines and lending-program requirements. ? Analyze incoming documents for loan eligibility. ? Guarantee on time closing by completing all required pre-closing steps; making cash to close call, and sending files to closing within required performance standards. ? Reduced department delayed closings by educating processors and providing feedback on Docusign procedures. CitiMortgage Inc. 2013-2014 Homeowners Loss Mitigation Specialist/ Spanish Language Unit ? Advised clients on the terms and conditions of their mortgage. ? Analyzed existing policy & procedures and modified them for the purpose of improving regulatory compliance for the business. ? Reduced team quality compliance fails by conducting one-on-one coaching with new agents ? Educated clients on escrow calculations and adjustments to their mortgages. ? Handled escalated calls from clients with challenging issues and provided solutions and/or attentively listened to client complaints and addressed them. ? Pitched refinances and streamline modification offers to clients. ? Input borrower financial information to loss mitigation application and advised of options. ? Collected payments. Maintained knowledge of state/federalcollection laws and call guidelines. ? Advised senior management on policies and procedures. Sykes Enterprise (Tucson, AZ) 2009-2010 Bilingual Customer Service Mortgage Representative
  • 2. ? Assisted clients with concerns and provided accurate account information by reviewing their GMAC loan account. ? suggested newprocedures to improve client experience. ? Detail-oriented with ability to manage multiple projects simultaneously. ? Responsible for collecting mortgage payments and documenting accounts with written summaries explaining reason for default and additional resolution possibilities. ? Provided optimal level of customer service for past due mortgage loans,both English and Spanish ? accounts. Skills ? Bilingual / fluent (Spanish and English) ? Proficient in Microsoft Office ? Computer literate ? Excellent written and oral communication skills ? Strong organizational skills ? Excellent problem solving skills ? Demonstrated high degree of confidentiality