Jayati Resume
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Jayati Bedi is a senior analyst and team leader with RBS Business Services Pvt. Ltd. in their personal and business banking operations in the UK. She has experience handling customer complaints, updating databases, preparing reports, and driving customer experience initiatives. Her past roles include working in the payment protection insurance department, calculating insurance amounts and interest, and the remittance department, processing money transfers and drafts. She has a Master's in finance and is proficient in Microsoft Office, various banking software, and speaks English, Hindi, and Punjabi.
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El documento describe las fuentes de luz natural, incluyendo la luz directa, indirecta y difusa del sol y el cielo. Explica que la luz natural es din叩mica y var鱈a a lo largo del d鱈a y las estaciones, y ofrece ventajas como ahorro energ辿tico y calidad de iluminaci坦n. Tambi辿n clasifica los tipos de cielo y analiza c坦mo estas fuentes de luz natural pueden utilizarse para iluminar interiores de manera sostenible.N但ng cao ch畉t l動畛ng cho vay 畛i v畛i h畛 s畉n xu畉t t畉i chi nh叩nh ng但n hng n担ng ...
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- 1. JAYATI BEDI Mobile: 9560131484 E-Mail: jayatibedi1989@gmail.com Professional Synopsis I am a result-oriented, enthusiastic, quick learner and self-motivated professional thriving on challenges. Presently serving as a Senior Analyst (Team Leader) with RBS Business Services Pvt. Ltd. in the Personal and Business Banking operation of UK. In my role, I have contributed in a major way towards streamlining processes, administration, handling customer, enabling the department to exceed targets and achieve customer delight. Possess very good interpersonal, communication and organizational skills. Professional Experience C&Q ( Concerns and Query Customer Experience ) : Handling the complaints of UK Customer for various reasons like statements, Cheque book, Debits, Credits etc Updating changes in the database as per their complaints. Confirmation via email for the same. Preparation of MIS reports for all the relevant complaints. Driving customer experience and yes check stories within the team. Running KATO attacks within the team related compliance policies of RBS. Helping the team members to reduce exception rate. Helping the team members to improve quality percentage. Performing Check the Checker (CTC) activity for the team. Direct reporting to the business manager. Allocation of work amongst available resources. Co-ordination between teams across locations. Provide training to new joiners. Raising the access for the new joiners. Working knowledge of software Backoffice, Icarus, UKI, Phoenix, CES etc Payment Protection Insurance Department Dealing with UKs Corporate & Retails clients for their loans, credit card and mortgage. Calculation of amount of Insurance and Interest. Allocation of work to the concerns Departments (Such as A/c Opening, Closing, Regular Payment, IAT, Audit, Stop Cheque, A/c Maintenance, File Maintenance, & Credit Open etc) Preparing of MIS reports & data of inflow and outflow of client requests. Co-ordination between Team UK and GOI (Group Operation India) through E- mail and voice. Handling the queries related to insurance and their interest. Making payments to the customers with doing the sanction checks.
- 2. Doing quality checks for team members for registering the complaints as well as for making the payments to the customer. Provided training to new team members. Working knowledge of software: Backoffice, Image and Workflow, TSYS, Icarus, Ms Database. Remittance Officer Working in Remittance Department (INWARD AND OUTWARD TEAM) providing service to the clients. Dealing with customers in order to get customer satisfaction and solving there queries effectively like Demand Draft, Remittances, Third Bank Credit and related to their investments etc Also dealing with administration work Preparing Demand Draft in foreign currency like US Dollar, Euro, Pound Sterling etc. Dealing in ECB-2 Returns and checking the repayments with the client and finally filling with Reserve Bank of India Working knowledge of software - Omni flow, Fcy Package, Finacle, Score and Forest and Tree. Computer Literacy Microsoft: Outlook, Excel, Word, power point, Internet, tally, Omni Flow, Fcy, Finnacle, Score, Image and workflow etc. Academics Post Graduation: Master of Business Admistration in Finance from Maharishi Dayanand University, Rohtak. Graduation : Bachelor's of Commerce (Hons.) from Deshbandhu College, University of Delhi, India Schooling : Senior Secondary in 2007 from Lady Irwin Senior Secondary School (CBSE), Delhi with Commerce with Mathematics Higher Secondary in 2005 from Lady Irwin Senior Secondary School (CBSE), Delhi Achievements Highest Number of productivity in 7 months till date. Awarded 4 times Bronze and Spot ovation within the group.
- 3. Personal Details Date of Birth : 25 September 1989 Address : B-17 Nizamuddin East, New Delhi-110013 Linguistic Abilities : English, Hindi & Punjabi. Nationality : Indian Interests : Listening to music, Making new friend & Reading books. Strength : Believe in myself, Positive & Hardworking. Date: (Jayati Bedi) Place: