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- Mohd Mohiuddin is an enthusiastic banking professional with experience in Finacle, account opening, customer relationship management, problem solving, and call resolution. - He has over 10 years of experience working as a Junior Officer at ICICI Bank handling various retail banking operations including tax deducted at source accounts, salary accounts, fixed deposits, and financial inclusion programs. - His technical skills include Finacle, internet banking, and Microsoft Office applications.
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- 1. RESUME MOHD MOHIUDDIN Email Id : md.mohi143@gmail.com Mobile No: (91) 9701543759 An enthusiastic banking professional expereince in Finacle, account opening, Customer relationship management, Problem solving, call resolution, business correspondent, Clearing and Asset Operations. SUMMARY : ? Strong understanding branch banking operations & Retail. ? An effective communicator and team leader with proven team building and management abilities. ? Strong at problem resolving and situation handling capabilities. PROFESSIONAL EXPERIENCE: Organisation : ICICI BANK LTD Designation : Junior Officer Feb 2011 ¨C Present (Responsibilities): RETAIL OPERATIONS: ? Handling Customer requests of Tax Deduct at Source (TDS). ? Coordinated and verified salary accounts for various industries and processed in I-Core finacle. ? Handled customer requests for Fixed Deposit account opening by providing account services. ? Account Opening for No Frill Accounts (Financial Inclusion of Customers Through Business Correspondent). ? Worked for Forced Contactability Project. ? Handling customer query's and Solve the problem with in the TAT. ? All transactions are processed keeping in mind the KYC norms. ? Co-coordinating with the Team Leaders of other departments and taking proactive initiatives to minimize errors thus aiming towards delivering Quality output.
- 2. ? Closely monitoring all the customer complaints and doing a step by step analysis of them to reach the root cause of the complaint and working towards eliminating the same. ? Preparing and reporting of various MIS like Productivity, Volume, and Process TAT and the number and nature of Complaints inflow along with their analysis, to the Corporate office on a daily basis. NOTABLE HIGHLIGHTS: ? Have qualified for Core Banking Operations like Clearing and other direct financial operations. It has given me an opportunity to do Account Modifications, Salary processing and also attending the customer's queries desk. ? Also got an opportunity to get train on AMLOCK (Anti Money Laundering System) training session. ? Selected as an audit member for ¡°Transactions Monitoring¡±. TECHNICAL SKILLS :- ? Functional Applications : : Finacle,E-search, Direct Banking Tracker,Finnone, and Internet Banking. STRENGTHS: ? Positive attitude ? Ability to work under pressure. ? Ability to work well in Team environment. ACADEMIC QUALIFICATION: ? Bachelor of Commerce (B.Com) from P.G College affiliated to Osmania University in 2007- 10. ? Board of Intermediate from BSRV Naidu Junior College in 2005-07. TECHNICAL QUALIFICATION: Operating system : Windows98, Ms-Office. Packages : Tally 9.0, Focus.
- 3. EXTRA CURRICULAR ACTIVITIES: ? Played for ICICI Bank's Corporate level Cricket competitions and awarded as a best player of the series - 2011 PERSONAL PROFILE: Date of Birth : 08-10-1991. Father¡¯s Name : Mohd. Abdul Hafeezuddin Marital Status : Single Nationality : Indian Language : English, Hindi and Telugu Date: Place: (MOHD.MOHIUUDIN)