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JDG Resume 02-25-2016
- 1. JOHN D. GOY Mount Laurel, NJ 08054-6237 856.235.4947(h) 610.568.0337(c) johndgoy@msn.com INFORMATION TECHNOLOGY MANAGER 27+ years success growing small companies into large enterprises within the retail sector Repeated success in managing technological aspects during the transition of distribution centers and corporate headquarters with minimum downtime. Boost effectiveness and efficiency of IT operations by performing installations, upgrades, configurations, repairs, and preventative maintenance during growth periods. Administer and maintain IT systems, build standardized walls of technology, and provide operational documentation. Leader adept in making technology related dec isions, purchasing, executing, testing, and deploying hardware/software components, and administering continuous support. HIGHLIGHTS OF EXPERTISE Complex Technical Diagnosis/Resolution Policy and Procedure Creation Staff Training and Development Budget/Schedule Management Life Cycle Maintenance Strategic/Disaster Recovery Planning Technical/Communication Liaison System Monitoring/Deficiency Detection Requirements Identification System Security Upkeep CAREER SUMMARY SNEAKER VILLA, INC., Philadelphia, PA Managed purchasing, technology related decisions, installations, upgrades, maintenance, system configurations, execution of new stores, and support of organization. Information Technology Manager (5/2006 to 10/2015) Expanded systems and technology from 5K sq. ft. to 100K sq. ft. during distribution center moves. Increased floor space and remodeled existing space with minimum downtime amid move to flagship corporate headquarters. Supervised transition and installation of PC based POS system to a tablet based system and introduction of new chip/pin systems in 120 stores. Streamlined operations by participating in the development of policies/procedures covering training, hardware requests, and store/remodel design. Performed system checks, emergency repairs, replacements of defective systems, and preventative maintenance. Analyzed sales/inventory processing, monitored network/system status, diagnosed/corrected issues, and handled daily sales flash. Secured and sustained systems in accordance with IT best practices and policies as confirmed by audits. Broadened department by building, developing, and training team and creating a system support desk averaging 3000 support tickets annually Grew business from 12 to 120 stores within schedule and budget; managed installs, upgrades, and remodels in collaboration with store redevelopment team Transitioned enterprise to a modern/upgradable 16 server company in alignment with company growth; guided outsourced data center/systems Slashed operating costs and consolidated IT related operations by developing a standardized wall of technology Served as telecommunications and security administrator; regulated systems, devices, services, and hardware and maintained security systems and loss prevention issues
- 2. John D. Goy Resume, Page 2 FORMAN MILLS, INC., Pennsauken, NJ Executed a newly created centralized system support desk company-wide. (Promoted from POS Administrator.) Supervisor System Support (10/2003 to 8/2005) Administered continuous support by conducting system checks, emergency repairs, replacements of defective systems, and preventative maintenance; traveled to various store locations. Improved workflow by assisting IT director, network administrator, and manager with day-to-day operations. Boosted effectiveness by managing and implementing integration and substitution of new Time and Attendance systems. Performed system checks and ran processes on corporate mainframe and network servers and handled daily sales flash; input information into database and emailed findings to specified associates. Analyzed sales and inventory processing, monitored network and system status, and diagnosed/corrected issues. Oversaw changes and/or upgrades to telecommunication systems via onsite and remotely; liaised with vendors, contractors, and installers Minimized downtime by diagnosing, analyzing, and resolving complex telecommunication problems for store and corporate systems Led vendors during POS and telecommunications wiring, cabling, and music system installs for three new super stores; completed installs and had operations running on schedule TODAYS MAN, INC., Moorestown, NJ Managed purchasing, configurations, and integrations of store POS, WAN, and PC systems for +/- 100 stores and directed integration of phones, phone systems, and music systems. Senior Technical Services Analyst (6/1988 to 7/2003) Contributed to the development of a new store design for store offices, cash wrap, electrical, and network requirements. Diagnosed and resolved complex system problems, administered ongoing system support, and assisted in managing day-to-day operations. Implemented and handled hardware/software upgrades. Developed store-wide disaster recovery plans; enabled store management to process customers with partial and/or total system failures. Conducted system management training and provided related documentation for system upgrades; scheduled associates for specialized software training. Coordinated and supervised preventative maint enance program for IBM systems; performed system checks, maintenance, and repairs. Led vendors during POS and telecommunications wiring, cabling, and music system installs for 10 new concept mall stores. Enhanced support teams ability to effectively aid 100 stores by providing training and How to documentation Spearheaded IT lab; developed and tested documentation for software and hardware upgrades Played instrumental role in the design, construction, and integration of an exclusive patented point-of-fit-system: Altervision; created/distributed operational documentation and led training ADDITIONAL EXPERIENCE Computer Operator (06/1988 to 06/1989) TODAYS MAN, INC., Moorestown, NJ Micro Computer Analyst (07/1989 to 06/1990) TODAYS MAN, INC., Moorestown, NJ Technical Services Analyst (07/1990 to 06/1995) TODAYS MAN, INC., Moorestown, NJ
- 3. John D. Goy Resume, Page 3 TRAINING & CREDENTIALS Training: Retail Pro System Administrator Versions 8.52 and 9.2 * PC A+ Certification * Customer Service * "First Things First" and "Managing Multiple Projects" * Supporting Microsoft Windows * Novel Netware 3.11 Systems Manager * Lotus Spreadsheet * Taylor Business Institute Computer Programming * Attend relevant user conferences, vendor meets, and workshops. Software and Hardware Proficiencies: Windows OS and Windows Server OS * MS Office * Android and Apple OS * STS Retail Systems * Retail Pro POS * Teamwork Retail POS * IBM 4680 and 4690 Operating and Hardware Systems * Help Desk Software * Inventory Handheld Scanners * Network Cabling and Hardware * Phone Systems, Telecommunication Technology, and Software * PCs, Tablets, Notebooks, Laptops, and Apple-Based Hardware Community Outreach: President, 360 Home association, 07/1990 to 07/2010 * Developer of State of New Jerseys 1st community-based recycling, laws, maintenance, and safety program, * Assisted community manager and vendors with day-to-day operations, * Collaborated with Township Manager and Town Council regarding issues pertaining to community and township law. Awards: V Award for Outstanding Service and Performance, Sneaker Villa, Inc. * Commitment to Excellence (4), Todays Man, Inc. * CAI Association President of the Year.