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This document summarizes the experience of a professional desktop support specialist with over 10 years of experience providing technical support, including first level user support and problem resolution, upgrading software and hardware, and network administration duties. The specialist's skills include Microsoft Windows, Office, networking, hardware repairs, and troubleshooting. Previous employers include ADP, TD Bank, Annie Mac Mortgage, Freedom Mortgage Corporation, Powers Kirn, Oki Data, Canon, and Heritage Business Systems, where roles included help desk analyst, technician, IT sales coordinator, and IT project coordinator.
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Casey Johnson has over 20 years of experience in accounting and financial management roles in both public and nonprofit sectors. She has extensive skills in accounting software such as QuickBooks, Sage, and Fund E-Z. Her experience includes roles as a senior accountant, staff accountant, financial analyst, and director of financial management for organizations such as the NYC Department of Design and Construction, Queens Hospital Center, and various nonprofit cultural and social service organizations. She holds a Bachelor's degree in Accounting from Queens College.从仂仆亠仆 仄舒从亠亳仆亞 亟仍 B2B
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亳仄亠仆仂 9 亳亰 10 b2b-仗仂从仗舒亠仍亠亶 仆舒亳仆舒ﾑ 仍ﾐ英 亰舒从仗从 仂仆仍舒亶仆-亳仍亠亟仂于舒仆亳. 仆亳 亳 亳仆仂仄舒亳 仂 于舒亠仄 仗仂亟从亠 于 仗仂亳从仂于亳从舒 亳 仂亠, 于亰于亠亳于舒ﾑ 舒亰仍亳仆亠 仄仆亠仆亳, 亟亠仍 仂仂弍仂亠 于仆亳仄舒仆亳亠 仆亠亰舒于亳亳仄仄, 仂仂仂 从亳仂于舒仆仆仄 仂弍亰仂舒仄. 仆亳 舒从亳亠从亳 亰舒仆亳仄舒ﾑ 舒仄仂仂弍亠仆亳亠仄 仂仆仍舒亶仆, 仗仂仍舒 于亠 仆亠仂弍仂亟亳仄亠 亳仄 亰仆舒仆亳 "亳亰 仆亠仆亠舒". 丐仂 亠 亳 亠于亠亳 亰舒从仗仂仆仂亞仂 亳从仍舒 仗仂亳仂亟亳 舒) 于 弌亠亳 弍) 弍亠亰 从舒从亳-仍亳弍仂 亳亰亳亠从亳 从仂仆舒从仂于 仗仂亳亰于仂亟亳亠仍亠仄. 仂仂仄, 亠仍亳 于 仗仂亟舒亠 从仂仄仗舒仆亳礆, 于 仗仂仂 仂弍磶舒仆 亟亠仍舒 舒从, 仂弍 仗仂亠仆亳舒仍仆亠 从仍亳亠仆 仆舒仂亟亳仍亳 于舒 从仂仆亠仆 舒亰 从舒从 仂仍从仂 仂仆亳 亰舒亟仄舒ﾑ 仂 仗仂从仗从亠. 于仂 b2b-仄舒从亠仂仍仂亞亳 舒仍从亳于舒ﾑ 亞仍舒于仆仄 于亰仂于仂仄 于仂亟亠亞仂 仄舒从亠亳仆亞舒: 仂亰亟舒于舒 仂仂亳亶 从仂仆亠仆 亟仆仂... 亳 仆亠 亟仂舒仂仆仂. 亠仂弍仂亟亳仄仂 亳亟亠仆亳亳亳仂于舒 于仂亠亞仂 "亳舒亠仍" 亳 亠仍亠仆舒仗舒于仍亠仆仆仂, 仗仍舒仆仂仄亠仆仂 仗亠于舒舒 亠亞仂 于 "仗仂从仗舒亠仍".Similar to res (20)
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- 1. Summary: 件 ProfessionalDesktopSupportSpecialist with over 10+ years of experience. 件 Technical support including first level usersupport and problem resolution, upgrading software and hardware as well as network administrator duties. 件 Answered the inquiries of users regarding computer software and hardware operation to resolve problems. 件 Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications. 件 Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing data communication equipment and software. Skill Matrix: Desktop Support| Expert -10+ Years | 2015 | Primary Skill Trouble shooting| Expert - 10+ Years | 2015 | Primary Skill Network | Expert -10+ Years | 2015 | Primary Skill Call center| Expert - 10+ Years | 2015 | Primary Skill Technical Skills: Software Microsoft Windows Vista, Windows 7, Microsoft Windows 2003 Server Microsoft Office including Word,Excel, PowerPoint, Outlook, Access,Internet Explorer 6,7,8, Digital Video Editing, A+ Training, HTML Networking Skills Windows Vista client installation, configuration and maintenance; Windows Server 2003, 2007, XP installation, configuration, monitoring, change management, hardening,fault tolerance, disasterrecovery and remote management Active Directory; Group Policy; DNS; DHCP; VPN; routing, Linux, RRAS and remote access protocols; Network design, configuration and troubleshooting TCP/IP subnetting and troubleshooting; firewall and proxy serverconfiguration; emphasis on adherence to Microsoft standards and maintaining network documentation, FTP; MS-DOS, Microsoft Visio 2007 Hardware Hubs, Switches, Routers, Firewalls, Servers, Dell, HP, Printers/Faxes Education: The Chubb Institute (now: AnthemInstitute) in Cherry Hill, NJ. diploma obtained. Professional Experience: ADP Moorestown, NJ December 2015 March 2016 (My contract ends in March 2016) IT Project Coordinator 件 Assisting clients with various computer problems. 件 Database support & management.
- 2. 件Application support. 件 Retrieving and emailing reports to clients Technical Consultant TD Bank Corporate North, Annie Mac Mortgage Mount Laurel, NJ May 2013 September 2015 Technical Consultant 件 Diagnose client issues with various computer problems. 件 Anti-virus removal and installation. 件 Diagnose computer issues for home users and small businesses. Direct clients via phone on how to navigate through computer issues for resolutions. 件 Break/fix. Installation of various software and hardware. 件 Technical support including first level user support and problem resolution, upgrading software and hardware as well as network administrator duties. 件 Done contract work for companies such as TD Bank North and Annie Mac Mortgage. Freedom Mortgage Corporation Moorestown, NJ October 2012 May 2013 Help Desk Analyst 件 Oversaw the daily performance of computer systems. 件 Answered the inquiries of users regarding computer software and hardware operation to resolve problems. 件 Entered commands and observe systemfunctioning to verify correct operations and detect errors. 件 Responsible for the overseeing the daily performance of computer systems. 件 Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications. 件 Ensured the proper installation of cables, operating systems, or appropriate software. 件 Supervised and directed workers engaged in special project works, problem solving, monitoring, and installing data communication equipment and software. 件 Provided support for telecommunications equipment. Powers Kirn, LLC, Oki Data and Canon Moorestown, NJ August 2009 October 2012 Technician 件 Anti-virus removal and installation 件 Diagnose client issues with various computer problems. 件 Diagnose computer issues for home users and small businesses. 件 Direct clients via phone on how to navigate through computer issues for resolutions. 件 Break/fix. Installation of various software and hardware. 件 Technical support including first level usersupport and problem resolution, upgrading software and hardware as well as network administrator duties. 件 Done contract work for companies such as Powers Kirn, LLC, Oki Data and Canon. Heritage Business Systems, Inc January 2005 August 2009 IT Sales Coordinator 件 Manage Information Technology sales leads in an ACT data base format. 件 Coordinated and managed information technology clients. 件 Worked with various data base management systems, maintained client records and files, account reconciliation. 件 Answered to incoming and outbound client calls.
- 3. 件 File organization, data entry, customer service support and attending to client- based needs on a network. 揃 References Available Upon Request.