JDH
- 1. JUSTIN D HEDRICK 314 Tuggle Court Woodstock, GA 30188 770.289.0834 cell Toggleswitch5@gmail.com SUMMARY Highly skilled customer support/account management professional with deep rooted commitment to total customer satisfaction and retention. Works best in a quick paced, multi-tasking, team based environment where in depth communication and problem solving skills service both the needs of the internal and external customer. Takes complete ownership of each and every account. SKILLS SUMMA RY Prioritization – well organized to maximize both customer and company time. Multi-tasking – able to handle a multitude of tasks simultaneously with ease. Follow Up – meet and exceed the customer’s needs and expectations. Communication – able to effectively listen and translate thoughts across professional bounds. Language – ability to conduct business in French as well as conduct a conversation in German. Trust – earns the respect and admiration of customers and peers as an honest and dedicated employee. Problem solving – able to quickly analyze difficult situations and offer concrete options to meet the customers’ needs. Commitment – offers 110% every day and thrives when his customers are happy. Retention – learns something new each day and applies learned skills to assist customer. Navigation – adapts effortlessly to new business systems and technology trends. Fluent is SAP and JD Edwards. EXPERIENCE Tool & Die Industry – Account Management 1998-Present Dayton Progress Corporation – Dayton, OH World’s leading manufacturer of punches/dies for the metal stamping industry Ready Technology – Dayton, OH Manufacturer of the “ReadyBender”, a sophisticated metal bending apparatus TR Goldsmith & Son – Marietta, GA Industrial distributor servicing the metal stamping industry EIS/Fabrico – Kennesaw, GA Market leader of product design and engineered solutions for the electrical OEM market Developed close working relationships with key accounts which facilitated a proactive mind set. Trained all new hires on the basics of tool & die as well as SAP/JD Edwards system navigation. Took ownership of every order from conception to final invoicing. Promoted to JDE distribution software remote deployment team. Accepted special projects and completed them within or before scheduled time frame of completion. Volunteered to accept more responsibility and cross training to broaden professional skill set. Supported inside and outside sales teams by rapid response to all inquiries. Offered technical support and analysis to customer situations. Evaluated consistently by peers and superiors with highest ratings and maximum kudos. Maintained a professional and courteous demeanor in each and every circumstance. Applied the “Golden Rule” with unending diligence. Learned the industry, developed strategies and adjusted accordingly when necessary to meet the customer’s needs. Sales/Retail Management 1986-1998
- 2. Service Corporation International – Centerville, OH Full service cemetery and funeral home Toys “R” Us – Miamisburg, OH Specialty toy retailer Achieved salesman of month on several occasions. Qualified as $1,000,000 club member. Trained all new hires on the basics of salesmanship and the death industry. Operated several stores throughout the Midwest. Developed the basics of customer service and marketing. Appointed Assistant Human Resource manager for the market. Earned the first $1,000,000 net profit for the market. EDUCATION Purdue University – West Lafayette, IN University of Strasbourg – Strasbourg, France – Junior Year Study Abroad Program University of Grenoble – Grenoble, France - Summer School Bachelors degree in French and European History – May 1984 COMMUNITY Election Official – Warren County Ohio Board of Elections US Census 2010 Quality Assurance Auditor Boy Scouts – Local Troop 639 - Troop Chaplain Orchestra member – local congregation Personal Fitness Journey – Lost 80 pounds in the previous 18 months