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JEEVAN RESUME
- 1. JeevanChand FATHERS NAME: - Sh.Bishan Ram DOB: - 10 August 1985 Seeking assignments in Sales & Marketing, Business Development, and Distribution Management With an organization of repute. Professional profile A Management professional with over 9 years of experience in Sales & Distribution Management and customer service operation in Telecom industry. Current Employer Experience-2 Professional Experience (Total 9+ Years): Working As an Area Sales Manager in (Graviti) Easytech Global Pvt Ltd) 1st Floor, Plot No.40 Okhla Industrial Area, Phase-3, New Delhi -110020 From 02-March-2015 to till Date. Key Responsibilities Handling distribution in Delhi. Developing strong relationships with distributor and retailer in channel. Responsible for primary, secondary and also for sale out in market. Maintain stock level at distributor point and retail point Monitoring training and performance of sales executives and promoters on daily / weekly / monthly bases. Coordinating with dealers, distributors on regular basis. Expand the Infrastructure (Retailers) and appoint new Distributor in new Areas. Worked As an Team Leader (Customer care) in (Snapdeal.com) 240 Okhla Phase-3, New Delhi From 20-August to till 25 Feb-2015. Key Responsibilities Handling Escalations. Handle issues of the team and problem solving. Correspondence Address A-141 Minto Road New Delhi-110002 Mail jeevanlife.chand@gmail.com (M) 9818661849 / 9818123802
- 2. Experience-3 Experience-4 Ensured script was always followed by team members on call. Maintained Average call handling time. Monitored calls by listening in randomly. Trained and handled the team of 21 Customer care specialist for smooth functioning. Updating the Team on Daily Updates. Customer relationship management. Maintaining SLA of Resolution. Effectively handling complaints & query online. Placing order online as per customer requirement. Worked as an Operations specialist (Executive) with Bharti Airtel Ltd. In mobility (CLM), Manesar, Gurgaon from Feb 5-2012 to till 6-Ausgust-2014. Key Responsibilities Managing UPU (Up east & up west) circle operations. Circle co-ordination with respective product managers Campaign/Promo portfolio management using different set of prepaid KPIs Segmented benefit posting to the customers through Magic Circle communication management with product info sharing Daily communication trackers sharing with the circle. Active participant in SVV Automation Process and Sunday MAMO National launches Handled Roaming Automation Process for UPW circle to increase operational efficiency Handling entire product configurations and revenue dashboards Managing the MNP, 3G and magic rule failure base movement on a daily basis with both the circles Weekly conversion trackers creation Worked As a Floor Supervisor at Bharti Airtel Services Limited (Department CSD) In Brand shop (Sahara mall) Job profile : Floor Manager Gurgaon from 5 Jan 09 to till 4 feb-2012. Key Responsibilities Handled end to end operation at Airtel Relationship Centre and Airtel Lounge. Updating the Team on Daily Updates. Implementing new initiatives. Know-how in sales and front end support on New Connections Prepaid / Postpaid Mobile & Blackberry, Data Card, GPRS, MMS, Airtel Live, Tracking and monitoring day on day Handset Sales figures and planning strategy accordingly Up selling VAS, Airtel Money services. Effectively handling complaints & query of customer online. Responsible for the Activation or Deactivation of various services as per Customer request Customer relationship management.
- 3. Experience-5 Maintaining backend provisioning. Maintaining regular MIS to facilitate decision-making Worked As a retention corporate officer on Kou-Chan knowledge Convergence Pvt Ltd as associate of Bharti Airtel Limited from 8 May 08 To 5 jan09. Key Responsibilities Effectively handling complaints & query of Corporate Clients Effectively handling corporate churn and VAS up selling. Churn handling of high ARPU Base. Customer relationship management Maintaining regular MIS to facilitate decision-making Personally visiting corporate clients. Maintaining backend provisioning for all retained accounts. Experience-6 Work As a Customer Support Executive in ( Shore to Shore brand packaging solutions ( M.N.C) B-80, Okhla Industrial Area, Phase-II February 08 to till May 08. Key Responsibilities Sending order acknowledgment to client by Email/courier of fax within an hour. Order processing within 4 hours maximum. Providing ESD of orders to customers on daily basis in the first half except some exceptional cases. Providing Dispatch details to Customer on daily basis in the First half except some exceptional cases. Providing late Delivery Information to Customer in the first half. Maintaining Catalogue Whenever new ID setup is there. Attending Customer Complaint with top Priority and Informing to Manager. Working on Open Order/Performa Order/late Order /Urgency Report & Reporting the same to Manager. Experience-7 WorkedAs aExecutive (A -TL) inoutbound Retention Customer care withpage point Services, as anassociate of BhartiAirtelfrom June 06to till 31Jan08. Key Responsibilities Handling the corporate service request for disconnection, which is having more then 4 numbers for disconnection? Effectively Handling Escalations. Handle issues of the team and problem solving. Handling Hi Value Customers. Handling Daily Visit allocation & Feedback (Visit process). Maintaining High Level Retention Percentage from the Past Quarter. Updating the Team on Daily Updates. Data Distribution & Functioning as a floor Support. Ensuring backend provisioning. Doing Visits in High ARPU Companies
- 4. Academic Qualifications * 10th passed form CBSE in 2001 From Vidya Bhawan Mahavidalya, New Delhi * 12th passed from CBSE in 2003 From Vidya Bhawan Mahavidalya, New Delhi * Graduation (B.A) From Delhi University (Dyal Singh collage) * Pursuing MBA from NIMS Computer Skill Well versed with the software such as Windows, MS Excel, MS Word, internet & emails My Strengths Process driven and result oriented Ready to accept challenges and meeting deadlines Positive approach / Leadership Qualities Good Communication Skill / Decent Personality Excellent Interpersonal Skill Hobbies Listening Music Playing Cricket Cooking Driving
- 5. Jeevan Chand
- 6. Jeevan Chand