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Padmanabhan Resume
- 1. Padmanabhan B Kothandaraman No.3/58, 25th Street, Sidco Nagar, Villivakkam, Chennai – 600017, INDIA Mobile No : +91 9283456582; Email ID : padhubk@yahoo.com Objective : To work in an environement that will utilize my domain and process knowledge skills, leadership skills, business acumen, business intelligence reporting and decision support skills. Core Competencies Supply Chain Management  Order Fulfilment  Logistics Operations  Project Management, Purchase Order Management  Inventory Management  Reporting Analysis. AN OVERVIEW  8 years of experience in Order Management, Factory Order Fulfillment and end to end knowledge in Supply Chain Managemnt and Sales Operation process.  3 years of experience in Customer Service for Telecommunication Industry. Professional Experience – 5 Years at Hewlett Packard Business Analyst – Present (Order To Delivery – GBS, Hewlett Packard, India)  Understanding Quote to cash cycle of HP.  Operational Reporting on Order Management portfolio; Metrics & Scorecard Management and Ensured 100% compliance from processes and controls perspective.  Report Standardization; Streamline and Consolidation of reporting activity across region. Adhoc support for customers.  Automated all the reports assigned & gained efficiency of 600 hours in FY’15. TOP ACHIEVEMENTS:  Identifiedopportunitiesof contraforPan HP to drive the effectivenessproject. Throughthe Mcode governance contraprojectwe have identifiedoverstatedreservesof $ 50 M (topline impact) Identifiedcontraof $ 1 M (Bottomline impact) incertificationunitprocess  99% Accuracy overthe past 1.5 yearsforentire portfoliowithzeroescalationstotop management.  Transition Lead, Ensured Smooth transition of reporting from erstwhile Value Operations business to GBS GRI  Utilising OSS expertise to help Total Customer Experience project for improving TCE (Total Customer Experience) response rate  Enhanced the Open Order report by introduction of issue codes and management tracker, helping over 200 CSR’s and on a daily basis.  Enhancing quality of Escalation process which helped ebiz managers track portal performance better DOB: 16-04-1981 Marital Status: Married
- 2. Business Process Associate – Supply Chain Order Management (August 2010 – November 2012) – GBS,Hewlett Packard, India Worked as a PL – Coordinator who acts as the main interface between multiple teams like Supply Planners, Marketing team, CSSO operations team(Sales Representative), HP warehouse(Depots) and Production planners. Responsibilities  As a Product Line Co ordinator maximizing the revenue by expediting the orders.  Proactively working on delinquent Orders by reassigning the new ship date.  Working closely with the Factory planner on managing the constrain products.  Maintained 85% on DTFC for the PL which I’m responsible.  Effectively increasing the Market Share and optimizing the Revenue for Printing Group.  Working closely with the logistics team for expedite shipment.  Prioritization the Retail orders so that we can maximize the market share of the retail customers .  Working on delivery blocks promplty so the orders would not get delayed.  Escalation Point of contact for supplies part of business. Proffesional Experience II - 3 Years in Order management Senior Process Associate (September 2007 – Jul 2010) Wipro BPO – Freescale Semiconductor Worked as a Senior Associate for Order Management process of Freescale semiconductor to monitor the end to end order cycle Quote to Cash. Responsibilities  Customer’s first point of contact for all S&L topics  Builds effective working relationships internally (Sales and MBG) and with customer to achieve service and financial goals  Understand foundation of CRM Strategy and Components  Own and manage customer escalations and supply crisis  Manage all customer order fulfillment for Client  Manage revenue recognition for Client.  Provide early warning to customers on potential delivery issues  Monitoring the orders in pipeline for proper delivery.  Prepare Order Authority for orders when there is a Deviation.  Create Expedite Request or Counter to Counter shipment for customer  Processing RMR (Return Material Request) from customer  Processing the change order requests from customer after checking the Terms and conditions.  Creating Purchase Agreement for long term purchase.  Set up the new Part in Forecast after getting a blanket PO from customer.  Receiving Forecast from the customer weekly, reviewing it and releasing the Suspense to allow the Forecast to go through the downstream systems.  Work with Planner for the mismatched and unscheduled orders.
- 3. Proffesional Experience III - 3 Years in Customer Service. Executive, Customer Service , TATA Teleservices under Crux Management (May 2004 – Dec 2006)  SLA Adherence for all non-technical service request and cancellation request - >95%.  Customer communication.  Knowledge on Billing and System.  Monitoring team performance.  Handling Escalations from Higher Management.  Reviewing and revisiting existing processes.  Co-ordination with ISIT team for various reports and operational issue on daily basis.  Managing Data and Preparation of MIS from various operational locations.  Preparation of MIS to Top Management on weekly and monthly basis.  Direction and Training to sub-ordinate to manage their work area individually.  >95% Quality scores both on internal and >90% on external audits.  Root cause analysis on the complaints and reduction of complaints by 5% month on month.  Pro-active Churn was also done where customers call the call center and wants to cancel was captured and those customers were called back to understand the reason for cancellation  Pro-active Churn was also done from repeat call analysis.  KRA’s mapped with monthly performance and reviews conducted with the team. Education: BBA (Business Administration) -2002. Sindhi College, Madras University. Certified Professional (Basic Level) in SCOMDomain of SCMFunction from Indian Institute of Materials Management (IIMM). Languages & Interests: Languages: Tamil, Telugu and English. Interests: Reading, Table Tennis and reading. Thank you for reviewing my Resume. I will be happy to meet you in person for further discussions Date: Place:Chennai Padmanbhan B Kothandaraman