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Jerry Schwab_2016 combined 3a
- 1. JERRY L. SCHWAB 6504 DANWOOD AUSTIN, TX 78759 (512) 906-9620 Email: jlschwab20@gmail.com PROFILE Innovative self-starter seeking challenge that will utilize Computer Science and Physics/Electronics skills through hardware and software product development while allowing the opportunity to learn and grow as a productive and contributing member of the organization. SELECT ACCOMPLISHMENTS *Initiated and facilitated service depot repair model for 3M Super Close Projection and Mobile Interactive Solution products resulting in approximately $300K of recovered revenue from repaired units, recovered / refurbished units and salvaged parts *Service Metrics creation using data from multiple corporate systems enabling understanding of expenses and sales *Interact with Corporate Accounting to define Warranty Reimbursement process accruals through data driven evaluation of product installed base *Data driven evaluation of Service Model to better understand liability and recommend changes *Facilitated firmware upgrade of ~1200 digital projectors at over 40 customer sites by negotiating Statement of Work, identifying contractor, preparing contract for work, training technicians then accomplishing project within 90 day time frame desired by customer *Recovered $70K average per year in warranty reimbursement due to depot repair of product *Facilitated move of service depot repair location from contract site to 3M facility in 3 months with no interruption or loss of service *Improved yield of SMT production line through process evaluation of defects occurring at ICT and functional testing. Worked directly with vendors and assembly personnel to correct ESD, solder profile, raw material and component issues *Participated in Quality Assurance for new product program taking product from concept through design and into production in 7 months *Lead Team and participated in Quality Assurance for successful Videoconferencing product program introducing five products and numerous software upgrades over a period of approximately one year PROFICIENCIES Proficient in the following processes: SPC; DMAIC; Six Sigma Greenbelt; ISO 9000; PPAP; APQP; HALT; HASS; IPC 610; SMT; 7S; 8D; 5S; lead free solder; wave solder; thru hole; FMEA; FMECA; CMMI; DOE; EMC; Gage R & R; QFD; ITS; process mapping; Supplier Management; SQC; reliability testing; vinyl lamination; acceptance sampling; fiber optic terminations; project management; package evaluation and testing; defect specification; product specification; SWP development; assembly process development; document control; production machining; lean manufacturing; inventory control; tooling; plastic injection molding; die cast molding; and time management. EDUCATION Bachelor of Science of Physics: Electronics - Park College 1999 Bachelor of Science of Computer Science - Park College 1995 Graduated Cum Laude PROFESSIONAL DEVELOPMENT COURSE WORK PMCS-PMBOK Fundamentals / PMCS-Applied Project Management Real World Negotiation / Principles of Fiber Optics
- 2. 2000 Annual Reliability and Maintainability Symposium (RAMS) Project Management Tools and Techniques / Constructing a Software Design Specification Statistical Process Control and Capability / Fundamentals of Variability Fundamentals of Experimentation / Design of Experiments I & II Test Methods / Minitab / Diversity Training Certified Software Testing Professional in 2002 - International Institute for Software Testing Software Development Life Cycle (SDLC / ALM) 2 years of College level Chemistry 2 years of Business Law EXPERIENCE 3M Austin, Texas Traffic Safety and Security Division 1/2013 – 12/2015 Senior Software Quality Engineer responsible for testing and confirming quality assurance of 3M ITS Parking, Tolling, and Public Safety products in Agile environment using TFS, HPALM, Visual Studio and JIRA in Windows environment. Testing involved writing test cases, testing software, firmware and back office applications for conformance to requirements and documenting bugs. - prior experience with software validation testing - experience testing applications in Windows - user experience and/or user interface testing 3M Austin, Texas Mobile Interactive Solutions Division 7/2005 – 12/2012 MISD Projection Systems Global Field Service Process Owner responsible for After Sales Repair and Technical Service Support interacting with OEMs, international subsidiaries, worldwide service providers and customers on a regular basis. Responsibilities include: Quality Assurance, repair parts inventory, product repair, service provider contract negotiation and management, sustaining engineering, field communication, technician training, repair reimbursements and crisis management. Developed process whereby Call Center personnel retrieved and tested defective mini projector units from field then submitted for review by Field Service or Quality Assurance leading to recovery of many products and 3rd party devices (ie Roku streaming sticks, video cables, power supplies, etc.) Solectron Austin, Texas 6/2003 - 7/2005 Senior Quality Engineer responsible for investigating root causes for PCBA SMT and wave solder defects then resolving process and assembly issues causing them. Participated in 8D CAPA activities, Kan Ban assessment and process correction with 5S, FEMA, and other Six Sigma Greenbelt activities. 3M Austin, Texas - 3M Hardgoods & Electronics Manufacturing Technology 11/96 – 12/02 Senior Quality Engineer providing Quality engineering support for Visual Systems and Telecom Systems Divisions. Responsible for Quality Assurance throughout the NPI process and sustaining Quality Engineering support of manufactured and OEM products. Responsibilities include: manage quality at manufacturing sites, manage quality at the vendors, ISO 9000 conformance verification, design qualification, cost reduction, test plan development, test plan implementation, software testing (white box, black box, functional, performance, and regression), component qualification, specification development (both hardware and software), document control, reliability testing, and conformance to agency regulatory requirements. Quality Engineer – Contractor 08/92 – 11/96 Contract Engineer for Visual Systems Quality Control at 3M Austin Center supporting Thermal Modeling and Reliability testing of proposed designs for new projectors. Model ideas for qualification of design improvements and cost reduction of components. Trouble shoot and correct unexpected design flaws in the 9700 Portable, 9800 High Lumen and 4400 Low Cost Projectors. 3M Visual Systems Division Tech-Aid 10/91 – 08/92
- 3. Technician support for Research and Development Group testing the infrared radiation output of lamps and various components. Modeled thermal concepts for new overhead projector design. Mechanical support of new design required creativity in problem solving and machining of design ideas for prototypes. SPECIAL SKILLS *Thermal Diagnostic Experience: Use of Thermal Camera and thermocouples *Machinist: Use of metal lathes, mills, shears and breaks; trained in inspection techniques, gages, tools, surface finishes, speeds, and feeds *Computer Programming: ‘C++’, FORTRAN, Assembly, UNIX, and Basic Experienced with CMMI (Capability Maturity Model Integration) for software development *Statistical Software: Minitab, Design Ease, and Design Expert *Hardware: PC Hardware Manipulation *Data Acquisition Systems: Labtech Notebook, Labview, Thermoteknix, Genesis and Mark IV Vibration Analyzer *QA Engineering/Testing: Utilize Project Management software to track development and introduce new products on schedule. HALT/HASS and Reliability Testing / Statistical Process Control (SPC) ISO 9000 Evaluation, Documentation, and Implementation (Change Management) / Packaging Evaluation and Testing Product Conformance to Regulatory Requirements (EMI, RFI, EMC, CE, UL, CISPR, FCC, and IPC 610) Test Plan Development for component and new product qualification (DOE) Supplier and distribution management for Quality at the Source and Acceptance Sampling (SQC) Experienced in Six Sigma methodology through training and participation on numerous Greenbelt cost control programs *Time Management: Prioritize and multitask in order to complete assignments on time while manipulating additional tasks without deviating from original constraints. *Management: Proficiency developed in supervision, leadership, inventory, distribution, marketing, and accounting practices through retail experiences in Automotive (Service and Parts), Grocery, and Entrepreneurial careers *Sales: Expertise in cold calling, estimation, lead generation, presentation, and closing developed through retail experiences in Automotive Repair and Entrepreneurial careers (Tool Sales and Bridal Boutique) *General Motors Dealership Management College 1981 *Certified Machinist 1975