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Joanna Kiraly
BSc., Cert. BA., PMP
244 Regal Park NE, Calgary,AB T2E 0S6 403-869-1686 joanna.kiraly@gmail.com
OPERATIONS MANAGER & PROJECT SPECIALIST
Operations Strategy & Management Sales & Revenue Growth Client & Patient Satisfaction
Top-performing and high energy Operations and Project manager who draws upon proven experience and results to drive
revenue growth, boost client satisfaction and deliver quality process improvement. Recognized as a dynamic leader with
proven success in inspiring teamwork and excellence in client and patient care.
KEY COMPETENCIES
 Sales & Revenue growth
 Client Relationship
management
 Client Motivation
 Project Management
 Operational Management
 Resource Coordination
 P&L & Inventory Tracking
 Account Management
 Retail Merchandising
 Hands-on Leadership
 Team building & Incentives
 Product/service Upselling
 Recruitment & Training
 Technology
 Administration & Reporting
 Promotional Programs
PROFESSIONAL EXPERIENCE
REXALL HEALTH  Calgary, AB (Aug 2013  Mar 2016)
Operations Manager
Tasked with overhauling all aspects of operations, staffing, sales, customer relations, inventory, P&L and
reports for the four Outpatient Pharmacies in the Calgary Zone under contract with Alberta Health Services
(AHS).
Business Development:
 Consulted and managed start-up of South Health Campus (SHC) Rexall pharmacy
 Project manager for IV medication production centre at SHC
 Decreased expenditures by 20% in fiscal year for all locations
 Designed and implemented process improvements for all locations
Customer Relations:
 Liaised with AHS executive team and Rexall head office to ensure efficient and effective delivery
of client-focused pharmacy and retail services.
 Responsible for reporting results to Senior management at Rexall and AHS
 Designed and validated Standard Operating Procedures between AHS & Rexall
 Performed quality assurance audits and assessments to ensure compliance of the pharmacies
Hiring, Training & Supervision:
 Developed on-site teams including, interviewing, orientating, training and evaluating pharmacy staff
 Resolved grievances by mediating between staff and management in a unionized environment
 Collaborated with on-site pharmacy managers to achieve desired results
 Implemented compliance programs for all locations
Account Development:
 Successfully launched Rexall contract with AHS in 2013
 Developed and implemented delivery and billing processes
 Planned training luncheons for staff with all supply vendors
REXALL PHARMA PLUS  Calgary, AB (Sept 2009  Aug 2013)
Store Manager
Responsible for the operations of the largest healthy living store in Alberta. In addition to P+L
responsibilities, developed and implemented merchandising excellence, liaised with sales representatives,
vendors and head office to ensure contractual requirements were met. Responsible for recruiting, training
and managing staff of 15.
 Achieved annual financial targets for three consecutive years; awarded annual bonuses
 Improved employee retention through improved training and scheduling.
 Increased profitability by introducing customer-need analysis and merchandising
 Participated in renovation and rebranding of a 10000 plus sq2/ft. retail facility.
EDUCATION
Project Manager Professional (PMP) University of Calgary Nov 2016
 Project Management Fundamentals Certificate
Business Administration (Cert. BA) University of Lethbridge May 2007
 Business Administration Certificate
Bachelor of Science Kinesiology (BSc) University of Lethbridge May 2006
COMMUNITY INVOLVEMENT
Vice President Present
REGAL PARK CONDOMINIUM BOARD
Rexall Team Lead
CAMP KINDLE CANCER CAMP 2012-2015
Science & Math Tutor 2009-2010
TUTOR DOCTOR TUTORING
Tournament Coordinator 2004-2008
BASEBALL TOURNAMENT FUNDRAISER  Cremona, AB
Kinesiology Teaching Assistant 2005-2006
UNIVERSITY OF LETHBRIDGE
ADDITIONAL TRAINING & CERTIFICATIONS
Certifications
 First Aid CPR-C & AED Certified 2019
 Alberta Server Intervention Program (Proserve) & Alberta Gaming & Liquor Certified 2019
Computer Skills
 Microsoft Office
 Microsoft Outlook
 Nexxsys
 Star-Plus POS System
 HU-MAN 3D

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JKiraly_Resume_LKIN

  • 1. Joanna Kiraly BSc., Cert. BA., PMP 244 Regal Park NE, Calgary,AB T2E 0S6 403-869-1686 joanna.kiraly@gmail.com OPERATIONS MANAGER & PROJECT SPECIALIST Operations Strategy & Management Sales & Revenue Growth Client & Patient Satisfaction Top-performing and high energy Operations and Project manager who draws upon proven experience and results to drive revenue growth, boost client satisfaction and deliver quality process improvement. Recognized as a dynamic leader with proven success in inspiring teamwork and excellence in client and patient care. KEY COMPETENCIES Sales & Revenue growth Client Relationship management Client Motivation Project Management Operational Management Resource Coordination P&L & Inventory Tracking Account Management Retail Merchandising Hands-on Leadership Team building & Incentives Product/service Upselling Recruitment & Training Technology Administration & Reporting Promotional Programs PROFESSIONAL EXPERIENCE REXALL HEALTH Calgary, AB (Aug 2013 Mar 2016) Operations Manager Tasked with overhauling all aspects of operations, staffing, sales, customer relations, inventory, P&L and reports for the four Outpatient Pharmacies in the Calgary Zone under contract with Alberta Health Services (AHS). Business Development: Consulted and managed start-up of South Health Campus (SHC) Rexall pharmacy Project manager for IV medication production centre at SHC Decreased expenditures by 20% in fiscal year for all locations Designed and implemented process improvements for all locations Customer Relations: Liaised with AHS executive team and Rexall head office to ensure efficient and effective delivery of client-focused pharmacy and retail services. Responsible for reporting results to Senior management at Rexall and AHS Designed and validated Standard Operating Procedures between AHS & Rexall Performed quality assurance audits and assessments to ensure compliance of the pharmacies Hiring, Training & Supervision: Developed on-site teams including, interviewing, orientating, training and evaluating pharmacy staff Resolved grievances by mediating between staff and management in a unionized environment Collaborated with on-site pharmacy managers to achieve desired results Implemented compliance programs for all locations Account Development: Successfully launched Rexall contract with AHS in 2013 Developed and implemented delivery and billing processes Planned training luncheons for staff with all supply vendors
  • 2. REXALL PHARMA PLUS Calgary, AB (Sept 2009 Aug 2013) Store Manager Responsible for the operations of the largest healthy living store in Alberta. In addition to P+L responsibilities, developed and implemented merchandising excellence, liaised with sales representatives, vendors and head office to ensure contractual requirements were met. Responsible for recruiting, training and managing staff of 15. Achieved annual financial targets for three consecutive years; awarded annual bonuses Improved employee retention through improved training and scheduling. Increased profitability by introducing customer-need analysis and merchandising Participated in renovation and rebranding of a 10000 plus sq2/ft. retail facility. EDUCATION Project Manager Professional (PMP) University of Calgary Nov 2016 Project Management Fundamentals Certificate Business Administration (Cert. BA) University of Lethbridge May 2007 Business Administration Certificate Bachelor of Science Kinesiology (BSc) University of Lethbridge May 2006 COMMUNITY INVOLVEMENT Vice President Present REGAL PARK CONDOMINIUM BOARD Rexall Team Lead CAMP KINDLE CANCER CAMP 2012-2015 Science & Math Tutor 2009-2010 TUTOR DOCTOR TUTORING Tournament Coordinator 2004-2008 BASEBALL TOURNAMENT FUNDRAISER Cremona, AB Kinesiology Teaching Assistant 2005-2006 UNIVERSITY OF LETHBRIDGE ADDITIONAL TRAINING & CERTIFICATIONS Certifications First Aid CPR-C & AED Certified 2019 Alberta Server Intervention Program (Proserve) & Alberta Gaming & Liquor Certified 2019 Computer Skills Microsoft Office Microsoft Outlook Nexxsys Star-Plus POS System HU-MAN 3D