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OBJECTIVE 
To be hired for the position of Receptionist/Customer Service 
Representative, where I can lead and build a great team of company 
players. I want to help increase company revenue and streamline savings 
by eliminating wasteful spending on supplies and office trivia. 
ACCOMPLISHMENTS 
Establishing comfortable customer service relationships. 
Excellent communication skills both oral and written which have 
been sharpened by my years of composing letters and emails for 
management. 
Self-taught computer skills including Outlook, Microsoft Word and 
Adobe which I learned on the job with previous employers. 
SPECIAL SKILLS 
Self-starter, used to working without supervision 
Excellent communication skills. Composing business letters and 
emails and responding to phone calls with information pertinent to 
business at hand. 
Proficient with Outlook, Microsoft Word and Adobe applications 
EMPLOYMENT HISTORY 
LEASING CONSULTANT: MARYLAND MANAGEMENT COMPANY (2006 - 
2014) Responsible for phone and email contact with prospective 
lessees. Composing and placing ads online for community. 
Establishing a comfortable customer service relationship during 
showing of available inventory. Qualifying prospects, taking 
applications, deposits and transmitting completed applications 
electronically to main office for approval, and email contact with 
prospective lessees. Composing and placing ads online for 
community. Establishing comfortable customer service relationship 
during showing of available inventory and also with current residents 
in calls for service, collecting rents, etc., qualifying prospects, taking 
completed applications, deposits and transmitting electronically to 
main office for approval. 
REAL ESTATE TITLE ABSTRACTOR: COMPASS RESEARCH GROUP, LLC 
(2005 - 1/14) Responsible for researching County Land records in 
the courthouse, reporting findings and transferring same to a 
database that is assembled into a title search portfolio for legal 
clients to review and use for settlement of escrow on purchases or 
lending of commercial and residential properties. Responsible for 
ordering supplies for branch office and keeping track of the 
inventory. Communicating with clients in regard to work deadlines, 
title questions, criteria required for work submissions, etc. 
REAL ESTATE TITLE ABSTRACTOR: ABSTRACT ASSOCIATES, INC. (1996 - 
2005) Same duties as listed for #1. This company was purchased by 
Compass Research in 2005 
JOANNA M. WEBB 
WEBB 
410-991-4457 
2900 SHIPMASTER WAY, 
APT 317 
ANNAPOLIS, MARYLAND 
21401 
joannawebb8504@comcast 
.net
EDUCATION 
MARYLAND MANAGEMENT CO. 
CERTIFICATION IN FAIR HOUSING LAW (2013 - 2013) 
PRINCE GEORGE'S COMMUNITY COLLEGE, LARGO, MD. 
CERTIFICATION, ART STUDIES, GENERAL (1974 - 1974) 
ST. VINCENT PALLOTTI HIGH SCHOLL, LAUREL, MD. 
HIGH SCHOOL DIPLOMA (1960 - 1964) 
ADDED VALUE 
ï‚· Created forms for employee use for Compass Research to help 
complete title research. (2005 - 2014) 
Participated in school art projects and school flyers during 
high school. Winner of several art awards in school. (1960 - 1964)

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JOANNA M. WEBB - ReceptionistCustomer Service Representative

  • 1. OBJECTIVE To be hired for the position of Receptionist/Customer Service Representative, where I can lead and build a great team of company players. I want to help increase company revenue and streamline savings by eliminating wasteful spending on supplies and office trivia. ACCOMPLISHMENTS Establishing comfortable customer service relationships. Excellent communication skills both oral and written which have been sharpened by my years of composing letters and emails for management. Self-taught computer skills including Outlook, Microsoft Word and Adobe which I learned on the job with previous employers. SPECIAL SKILLS Self-starter, used to working without supervision Excellent communication skills. Composing business letters and emails and responding to phone calls with information pertinent to business at hand. Proficient with Outlook, Microsoft Word and Adobe applications EMPLOYMENT HISTORY LEASING CONSULTANT: MARYLAND MANAGEMENT COMPANY (2006 - 2014) Responsible for phone and email contact with prospective lessees. Composing and placing ads online for community. Establishing a comfortable customer service relationship during showing of available inventory. Qualifying prospects, taking applications, deposits and transmitting completed applications electronically to main office for approval, and email contact with prospective lessees. Composing and placing ads online for community. Establishing comfortable customer service relationship during showing of available inventory and also with current residents in calls for service, collecting rents, etc., qualifying prospects, taking completed applications, deposits and transmitting electronically to main office for approval. REAL ESTATE TITLE ABSTRACTOR: COMPASS RESEARCH GROUP, LLC (2005 - 1/14) Responsible for researching County Land records in the courthouse, reporting findings and transferring same to a database that is assembled into a title search portfolio for legal clients to review and use for settlement of escrow on purchases or lending of commercial and residential properties. Responsible for ordering supplies for branch office and keeping track of the inventory. Communicating with clients in regard to work deadlines, title questions, criteria required for work submissions, etc. REAL ESTATE TITLE ABSTRACTOR: ABSTRACT ASSOCIATES, INC. (1996 - 2005) Same duties as listed for #1. This company was purchased by Compass Research in 2005 JOANNA M. WEBB WEBB 410-991-4457 2900 SHIPMASTER WAY, APT 317 ANNAPOLIS, MARYLAND 21401 joannawebb8504@comcast .net
  • 2. EDUCATION MARYLAND MANAGEMENT CO. CERTIFICATION IN FAIR HOUSING LAW (2013 - 2013) PRINCE GEORGE'S COMMUNITY COLLEGE, LARGO, MD. CERTIFICATION, ART STUDIES, GENERAL (1974 - 1974) ST. VINCENT PALLOTTI HIGH SCHOLL, LAUREL, MD. HIGH SCHOOL DIPLOMA (1960 - 1964) ADDED VALUE ï‚· Created forms for employee use for Compass Research to help complete title research. (2005 - 2014) Participated in school art projects and school flyers during high school. Winner of several art awards in school. (1960 - 1964)