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- 1. Nick A. Jovings, BS,RHIA 3971 Fox Glen Drive Woodstock, GA 30189 404-662-6699 cell E-mail jovingsanthony@yahoo.com SUMMARY OF QUALIFICATIONS Health Information Administrator with over twenty one years of highly productive experience in Health Information Management and Electronic Health Record (EHR) solutions. Over five years of Human Resource Management experience. Highly skilled professional, equally well versed as a facilities manager, operations manager/consultant, applications specialist (sales support), sales and systems implementation consultant and project manager. EMR experience includes pre and post sales consulting for functional requirement analysis through workflow planning to yield optimum departmental utilization of the electronic imaging system. Management of transcription solutions, on-line chart completion, release of information, optical imaging, and coding. Primary areas of expertise: HIM, electronic medical record, release of information, chart deficiency, scanning, transcription and software applications and training. Worked on large National HMO's Epic Chart Deficiency and Scanning applications. Recently provided direction and support for all technologies necessary to enable a health information system transcription department move toward improving HIM efficiencies. PROFESSIONAL HEALTHCARE EXPERIENCE HEALTHPORT TECHNOLOGIES Release of Information Specialist, 2014 Present Responsible for employees processing all ROI specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Safeguards and protects patients right to privacy by ensuring that only authorized individuals have access to the patients medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations. Utilizes EPIC Release of Information Software and trains employees on the use of the software to provide electronic transfer of health information data to a secured server at Healthport via SmartLink for processing of information to our customers. Works professionally, effectively, and efficiently in a team environment with customers, site management and other co-workers BEST BUY, Birmingham, AL and Atlanta, GA Sales Consultant and Team Lead/Assistant Manager 2010 2014
- 2. Sales Consultant for Best Buy Mobile. Maintained highest sales per hour, items per transaction and overall sales goals at Best Buy Mobile Bulkhead. Team Lead for Best Buy Mobile. Responsible for training, motivating and coaching other Sales Consultants. Maintaining stock & management reporting. Responsible for reporting of sales goals and progress of team players to store management. Responsible liaison for customer relations reporting to Store Manager and District Mobile Manager. Responsible for prompt resolution of customer concerns and issues. MACYS INC., Birmingham Administrative/Human Resources/Management (AST Supervisor), Assistant Department Manager, Mens, Brookwood Village 2009 2010 Human Resources Administration for $40,000,000 a year retail establishment at Colonial Brookwood Village. Management of all Human Resources functions including but not limited to interviews, hiring, terminations, training, time in attendance applications, PTO processing and benefits. Ensured WOTC compliance was consistently at100%. Management of 30 contingent/on-call associates and 5 Administrative Support Team Associates including weekly, monthly and YTD scorecards reviews as well as associate coaching. Management of Cash Office and cash distribution to all terminals. Management of customer service and all customer related issues for a big box retail establishment. Management of all operational aspects including supply ordering (MAP), budgets and Work Order Management utilizing WOMS Work Order Management System Software (WOMS). Management of PeopleSoft HR software applications and Taleo Scheduling and Resource Management software applications. Posting and un-posting of current and future open positions storewide. Assistant manager mens suits, sportswear, specialty shops, shoes, accessories and gifts. EMAGEON, INC, Birmingham Project Manager, Service Delivery, 2008 Management of RIS/ PACS Service Delivery upgrade implementation process including order review, project planning, resource scheduling and coordination, equipment scheduling. Support application programmers and end-user groups and communicate any requests for moves, additions, and changes to the Emageon system. Document and communicate specific issues identified by clinical users with respect to Service issues, updates, progress and resolution. Coordination and communication throughout the project integration to all project players for Emageon and customer ACS HEALTHCARE SOLUTIONS, Nationwide EPIC HIM Consultant, 2006 - 2007
- 3. Provided HIM expertise to the business community on workflow processes that changed from paper documentation to electronic with the implementation, and also assisted with policy and procedure documentation. Trained Super Users on each application implemented and helped other trainers provide consistent and accurate information provided by EPIC to their users accordingly. Provided application expertise for EPIC including design, troubleshooting, testing and implementation and supported staff and provider training. Assisted with system troubleshooting and build documentation. Identified gaps within workflows and provided insight on resolution of issues. CHILDRENS HEALTHCARE OF ATLANTA, Atlanta, Georgia Consultant/Interim Manager, Transcription, 2005 -2006 Provided HIM expertise to the business community on workflow processes that changed from paper documentation to electronic with the implementation, and also assisted with policy and procedure documentation. Managed over 200 transcriptionists on SoftMed ChartScript Application. Assisted with system troubleshooting and build documentation. Managed upgrade of Dictaphone transcription system from analog to digital. VITALWORKS, Birmingham, Alabama Product Manager, Clinical Electronic Medical Record, January, 2003 - 2004 Focuses organization resources and investments on projects which meet certain criteria and reducing or eliminating time spent on efforts not likely to produce desired results Ensuring a common cross-functional understanding of what products and projects are to be worked on and with what priority. Applying tools and techniques in a consistent and repeatable manner from project to project Product Manager for ChartStation 6, a Clinical Electronic Medical Record Application UNIVERSITY OF ALABAMA HEALTH SERVICES FOUNDATION, Birmingham, Alabama Consultant Position, Health Information Management/Transcription 2002 Consultant for CareFlow|Net, a web-based electronic transcription solution utilized at the Kirklin Clinic, University of Alabama at Birmingham and the Callahan Eye Foundation. Trained to become Super User for CareFlow|Net allowing myself to train other users on the software being implemented, primarily to physicians. Consultant for Horizons On-Line Chart Completion Application for the Kirklin Clinic and the University of Alabama at Birmingham. Review and test changes in newly released CareFlow|Net and Horizon software for application stability. Software trainer for physicians, clinicians and transcriptionists on the use of CareFlow|Net and Horizon. Project Manager for Quadrameds Quantim Coding Application for the University of Alabama at Birmingham Medical Records Department. Representative for The Kirklin Clinic 2002 JCAHO Committee and JCAHO subcommittee. Representative for The Kirklin Clinic Health Insurance Portable Accountability Act HIPAA. The Kirklin Clinic Medical Records Forms Committee Representative. Representative for the Alabama Association of Health Information Management AAHIM and the American Health Information Management Association AHIMA.
- 4. HUNTER SYSTEMS, Birmingham, Alabama Healthcare Consulting position for Time and Attendance systems Senior Implementation Coordinator/Consultant, Professional Services Division 2001 Maintained detailed project plans. Effectively controlled and directed allocated project resources. Organized and prioritized multiple projects within the context of routinely constrained resources, conflicting priorities, and ambiguous information. Implemented time and attendance systems for hospitals in the Chicago Metropolitan area. ECLIPSYS SOLUTIONS, Atlanta, Georgia An electronic patient record company with enterprise wide solution sets. Implementation Consultant for Medical Record Applications 1999 2000 Performed implementation activities and tasks in accordance with Standard Implementation Methodology. Reviewed and tested changes in newly released software to gain understanding of product. Provided support to the customer during software activation by troubleshooting problems such as simple system failures and feature/function issues with the applications. Prepared status reports and other customer correspondence summarizing implementation issues. Supported customer staff with analysis, data collection, configuration and problem resolution through the implementation cycle. Provided ongoing design and decision support and guidance to new and existing customers onsite, over the telephone and via modem. Demonstrated the product at a feature/function level. Conducted implementation training and guidance to provide customer personnel with preliminary knowledge and skills required implementing and maintaining the software. LANVISION, INC., Cincinnati, OH Health Information Access Systems including medical records, release of information, chart completion and patient accounting. Application Specialist & Implementation/Operational Consultant 1997 1999 Worked with the direct and indirect sales teams to demonstrate and implement multi-million dollar LanVision EMR products/applications software to healthcare facilities. Determined each departments functional requirements by analyzing departmental questionnaires, conducting interviews with essential personnel in each department, and collecting information about the use of current systems. Assisted with forms and documentation redesign to increase efficient capture of information. Identified opportunities for change and defined workflow alternatives. Assisted in departmental/organizational realignment. Developed specifications for each department/application based upon best of practice models. Provided product expertise on Document Imaging/Workflow Management applications. Provided support during project implementation cycle. Provided post-live application support. Determined needs of the prospect, building and delivering customer-specific demonstrations. Gathered information for cost-benefit analysis and return on investment analysis. Attended all trade shows to demonstrate products to prospective clients.
- 5. EDUCATION University of Alabama at Birmingham, Birmingham, Alabama Auburn University, Auburn, Alabama BS Degree in Health Information Management American Institute of Foreign Study, Europe SOFTWARE/SKILLS MS Word, MS Outlook, MS Excel, MS PowerPoint, Internet Applications, Proprietary and Non- proprietary Document Imaging Software, Total Record Integrated Management System (TRIMS), LanVision WebView, ChartVision, AccountVision, OmniVision Electronic Patient Record Systems CareFlow|Net Transcription Software, Horizon,Cerner Millennium, SoftMed ChartScript, VitalWorks ChartStation 6, Epic ROI, ICD9-CM Coding, CPT-4 Coding and DSM-R Coding, SmartLink, eSmartLog ACTIVITIES Alabama Association of Health Information Management Board of Directors 1994, 1995 Arrangements Committee CO-Chairperson 1994 Arrangements Committee Chairperson 1995 Optical Imaging Steering Committee 1992, 1993, 1994, 1995, 1996 ACCREDITATION Registered Health Information Administrator (Pending) REFERENCES Available upon Request