johnmartinezresume
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John Martinez is seeking a position that ensures balance in life and work and success in all challenges. He has over 20 years of experience as a Center Manager and Assistant Manager at various Kinko's/FedEx Office locations in the Dallas area, where he oversaw daily operations, supervised staff, ensured quality customer service and financial reporting. He also has experience owning a baseball card shop and has completed coursework in computer information systems and networking.
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- 1. 8417 Greenstone Dallas TX 75243 972.904.4793 johnboy_10_2000@yahoo.com John David Martinez Objective To ensure that there is balance in life and work, and to have success in all challenges. Experience March 1998-present - Kinkos Irving, Kinkos Arlington, FedexKinkos Richardson, FedEx Office In Plano and Allen, Center Manager UniversityPark(Dallas) Center Manager Achieve company objectives for sales and profit performance and customer experience objectives within the Center Direct supervision of team members, including responsibility for: Hiring of all team members and monitoring new hire orientation procedures Training and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (i.e. bench planning, climate survey follow up) Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employment Ensuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team members Ensuring a positive customer experience Ensure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policies Monitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etc Recommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materials Ensure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of center Ensure team members within center are consistently applying FedEx Office Policies and Procedures Ensure center cleanliness and execution of internal processes All other duties as needed or required Assistant Manager 件 Assisting the Center Manager in all financial aspects, day-to-day operations, and all coworker related issues. Including team training, scheduling, production maintenance, and quality control. Maintained inventory and procurement procedures through internet based purchasing and receiving system (E-Pro) for FedEx Office. 件 Maintained product excellence through exceptional customer service in a fast paced environment. District trainer for new employees.
- 2. June 1994-March 1998 National Pastime-Championship Sports cards Retail employee & Business owner(Baseball card shop) Arlington, Texas Owner 件 Involved with customer relations, and all aspects of the retail environment, assisting with all cash and inventory control. Maintaining all. Technical Experience Includes most major software packages Apple and PC compatibles with knowledge of each Adobe PhotoShop, Adobe Illustrator, Adobe PageMaker, Adobe Acrobat, Adobe InDesign, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher, WordPerfect, Omni Page Pro Education 1987 - 1988 Midland Junior College Midland, Texas 件 Studied Computer Drafting 1990 1991 Tarrant County Junior College Ft. Worth, Texas 件 Basic Studies 1992 1994 Devry Irving, Texas 件 Major Computer Information Systems 2008 FedEx Office management classes Irving, Texas 2009 Richland College Garland, Texas 件 Major Network + Awards Top branch employee performance appraisal 2003, 2004, 2007 and 2008 10 year anniversary award. 15 year anniversary award Over 100 positive customer service comment cards awarded throughout FedEx Office tenure. References Joseph Martinez cell (469)826-9753 Jimmy Prieto cell (469)478-8601