Jordan, Damont 22 (1)
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Damont Jordan has over 15 years of experience in operations, account management, marketing, sales, training, and customer service. He has a proven track record of managing projects, staff, operations, accounts, sales territories, and implementing improvements. Jordan is highly skilled in training, coaching, presentations, contract negotiations, and using Microsoft Office.
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Jordan, Damont 22 (1)
- 1. DAMONT JORDAN 3213 Spruce Avenue Kansas City MO 64128 816-804-8256 / Damont63@gmail.com SUMMARY Multi-skilled professional with strong experience in operations, account management, marketing/sales, training and/or customer service experience. Manages projects, staff, operations, account/business relationships, and sales territories. Is highly analytical with proven ability to evaluate data, processes, procedures, and performance to recommend and implement improvements. Has extensive training and coaching experience aimed at educating, developing, and improving performance levels. Is articulate and adept at making presentations to upper management and decision makers. Negotiating contracts is a strength and have dealt with union and non-union employees. Uses Microsoft Word, Excel and PowerPoint. PROFESSIONAL EXPERIENCE ADVANCE AMERICA - Kansas City, MO February 2010 to Present Divisional Training Manager • Coach and develop new employees. • Perform branch audits in order to insure operational integrity. • Evaluate operations for areas of opportunity and develop action plans for performance improvement. • Coach management on sales strategies. • Direct recruitment, selection, training, and development of employees while minimizing employee turnover. • Maintain high-level of company standards in the areas of appearance, marketing, collections, and customer service. • Manage operations in a manner that results in the attainment of all financial goals. • Develop local marketing programs. • Ensure compliance with all State, Federal, and local laws. • Frequent travel as necessary. AT&T – Kansas City, Missouri August 2006 to December 2009 Business Consultant • Sold wireless products to businesses in an assigned territory including Shawnee, Kansas City, Lawrence, Topeka, and Manhattan, Kansas. • Called on, consulted with, and analyzed the needs of business owners, CFOs, COOs, and staff making purchase decisions. • Held customer seminars on various topics related to products and services. • Trained AT&T store employees and coached store management on customer service and product discounts. • Held monthly meetings to review retail store numbers and recommend ways to increase revenue. Achievements: • Maintained an average of 100 cold calls and 15 appointments per week. • Consistently met or exceeded sales goals between January 2008 and January 2009, and increased revenue by $235,457.
- 2. Damont Jordan - Page 2 MAXI CLEANING SERVICE September 2002 to August 2006 Sales Manager • Managed a sales force selling commercial cleaning services. • Generated leads for the sales force using a variety of methods including seminars/presentations and networking. • Negotiated contracts and closed business deals with small, medium and large companies. • Organized weekly intelligence gathering meetings to get obtain information on competitors. Achievements: • Wrote the company’s Code of Business Conduct. • Personally closed 160 business deals during tenure with company. ARCH WIRELESS – Lenexa, Kansas March 2000 to September 2002 Sales Executive • Sold wireless email and paging products in the Missouri and Kansas Region to government, medical, educational, and large and small corporations. • Generated sales leads; made product presentations; and negotiated contracts. • Created marketing and sales strategies to promote product awareness in the business community; produced sales collateral and presentation materials. • Trained and coached sales representatives. Achievements: • Was named Top Salesperson in the division during 2001 and 2002. • Increased new corporate accounts 30 percent and tripled qualified prospects. • Started with company as a Customer Service Representative and was promoted into sales management position. EDUCATION Lincoln University - Jefferson City, Missouri 2000 Bachelor of Science, Mechanical Technology