Joe Keeran has over 15 years of experience in voice engineering, call recording system installation and support, Avaya administration, and structured cabling installation. He currently works as a senior voice engineer at BMW Financial Services where he supports Avaya systems, call recording software, and handles various IT issues. Prior to BMW he held roles with various companies involving installation, configuration, and troubleshooting of telephony systems, call recording software, servers, and networking equipment.