ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Joseph Keeran
SeniorVoice Engineer
joe.keeran@live.com
Summary
I bring a solid, multiyear backgroundin installation, configuration and support of Call Recording systems (CallCopyandVerint), coupledwith
multiyear backgroundinAvaya administration(CM, CMS, Aura Messaging, OneX, AES) andinthe past Vodavi phone system installation,
configuration, and support. VideoConferencing withLync has also beenheavilyused. UtilizingMicrosoft SystemCenter ConfirmationManager
(SCCM) to verifysoftware installations and to pushsoftware to clients as needed. Have experience supporting and researching issues for EdifyIVR.
A hard charging lead, always readyfor the next challenge, the next newlearning opportunity, andthe next new adventure. From the structured
cabling, to the deployment, to the configuration and support, I have performed the tasks, inorder to better knowmyjob role.
Experience
BMW Financial Services
Senior VoiceEngineer
June 2014-Present(2 years 2 months)
ï‚· Avaya Administration(CM, IC, AES, AURA Messaging, CTI)
ï‚· Avaya CMS
ï‚· Avaya OneX
ï‚· Edify IVR
ï‚· SCCM
 MAC’s, CRQ’s, and issuetracking throughRemedy ITSMsuite
ï‚· Device deployment (Stationand OneX Client), including physicalconnectivity toPBX
ï‚· Verint Call Recording Administration and Support (Voice& Screen)
ï‚· Verint WFMAdministration andSupport
UptivityInc.
Senior Implementation Engineer
January2010-April 2014(4 years 4months)
ï‚· Building Servers to beshipped to the customer location
ï‚· Installation, Configuration and troubleshooting ofWindows Server 2003and 2008
ï‚· Applicationof Hot fixes for theServer OS requiredfor theCallCopy suite ofproducts.
ï‚· Installation, Configuration and Troubleshooting ofMSSQL Server 2008 inpreparation for theCallCopy Database.
ï‚· Installed and configured Wireshark for useofwin Pcap and utilized Wiresharkto capturepackets for traffic Verification.
ï‚· Wrote andchanged C#scripts for usein VoIP phoneRegistrations and metadata acquisition.
ï‚· Installation, Configuration and troubleshooting ofcc:DiscoverCallRecording,Screen Capture, cc:Fusion, cc:Clarity, Voiceand Desktop Analytics
ï‚· Learnedand utilized requirements for integrating and recording Avaya, Cisco, Mitel, Shoretel, Analog and DigitalStations based on customer
requirements. This allowed for thedevelopmentofa working knowledge ofall ofthese majorPBX systems and some that are not listed.
While atUptivity, I developed a foundation ofknowledgesurrounding MSSQL, Server 2008, Compliance requirements for largeand smallcompanies,and I developed
knowledgein referenceto CallCenter Recording requirements basedon changing customer needs.
Staley Inc.
RegionalInstallationTeam Lead
March 2009-January 2010 (11months)
ï‚· Manage a 3 to4 membertraveling team
ï‚· Installed structured cabling for new stores and retrofitted existing stores for Family Dollar.
ï‚· Structuredcabling upgrades for Wal-Martand Lowe's Stores throughout the Midwest.
TelephonyandDataSolutions
Telecom Technician
February 2006 -May 2008(2 years 4 months)
ï‚· Installation, configuration andsupport ofsmalland mediumsized company PBX systems including Vodavi, Cisco,Intertel and 3Com
Languages
ï‚· English (Nativeor bilingualproficiency)
ï‚· Russian (Elementary proficiency)
Courses
ï‚· Maintaining a Microsoft SQL Server2008R2 Database6231
ï‚· ITIL FoundationITIL Foundation
ï‚· Avaya Aura CommunicationManager Administration CMACSS
 Administering Microsoft® SQL Server®Databases
 Querying Microsoft SQL Server® (NHA)
ï‚· Implementing andMaintaining MicrosoftSQL Server 2008 Reporting Services
ï‚· Implementing a Microsoft SQL Server 2008 R2 Database
Certifications
ï‚· A+ Certified-CompTIA LicenseCOMP001008714206 April 2009
ï‚· ITILv3 Foundations Certified-PEOPLECERT License GR750177021JKJune 2015
Skills & Expertise
ï‚· Cisco Technologies
ï‚· Telephony
ï‚· Avaya
ï‚· Software Installation
ï‚· VoIP
ï‚· Telecommunications
ï‚· Troubleshooting
ï‚· Windows
ï‚· Security
ï‚· Microsoft SQL Server
ï‚· Windows Server
ï‚· IIS
ï‚· Integration
ï‚· Call Centers
ï‚· Unified Communications
ï‚· CTI
ï‚· Call Logging
ï‚· SIP
ï‚· CustomerService
ï‚· IVR
ï‚· IP
ï‚· A+ CertifiedProfessional
ï‚· VSphere
ï‚· Switches
ï‚· Contact Centers
ï‚· ACD
ï‚· Vodavi
ï‚· Microsoft ServerPlatforms
ï‚· Wireshark
ï‚· C#
ï‚· XP
ï‚· Genesys
ï‚· Vodavi CertifiedPBX Tech
ï‚· Page4
ï‚· Shoretel
ï‚· Mitel
ï‚· StructuredCabling
ï‚· ITIL v3 Foundations Certified
ï‚· Vendor Management
ï‚· Servers
ï‚· Networking
ï‚· Management
ï‚· Team Leadership
ï‚· Managed Services
ï‚· Leadership
ï‚· CustomerRelationshipManagement(CRM)
Education
DeVry University-Ohio
2001 –2002
Electronics and Computer Technology
US Navy
1991-1998
Various US Navy electronics andTelecommunications Schools that provided 52Credit hours ofcollegecoursework.
Interests
College Football,Playing Sports (Any "Almost")
MCSATraining for SQL Server 2008
MCSATraining for
Server 2008
A.C.ECertifiedPersonalTrainer

More Related Content

What's hot (20)

Chiem Saechao's Resume
Chiem Saechao's ResumeChiem Saechao's Resume
Chiem Saechao's Resume
Chiem Saechao
Ìý
Ragav updated
Ragav updatedRagav updated
Ragav updated
Ragavendra Lingesh
Ìý
Milan Jurkovic Resume
Milan Jurkovic ResumeMilan Jurkovic Resume
Milan Jurkovic Resume
Milan E Jurkovic
Ìý
CG_Mukesh Thakur VMware Admin with Wintel
CG_Mukesh Thakur VMware Admin with WintelCG_Mukesh Thakur VMware Admin with Wintel
CG_Mukesh Thakur VMware Admin with Wintel
Mukesh Thakur
Ìý
eurv3
eurv3eurv3
eurv3
Elmer Rico
Ìý
Resume-Gaurav
Resume-GauravResume-Gaurav
Resume-Gaurav
Gaurav Kumar
Ìý
Solution Architect CV
Solution Architect CVSolution Architect CV
Solution Architect CV
Manikandan Natarajan
Ìý
Karthik K-Senior System Admin
Karthik K-Senior System AdminKarthik K-Senior System Admin
Karthik K-Senior System Admin
Karthik Badamane
Ìý
VMWare_resume
VMWare_resumeVMWare_resume
VMWare_resume
Rajaram Kanike
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Company
CompanyCompany
Company
douk66t6gr
Ìý
Resume
ResumeResume
Resume
Mahesh Kumar
Ìý
VMware_CV
VMware_CVVMware_CV
VMware_CV
Hasan Mohammed
Ìý
Yogesh Deshpande Resume
Yogesh Deshpande ResumeYogesh Deshpande Resume
Yogesh Deshpande Resume
Yogesh Despande
Ìý
Resume
ResumeResume
Resume
Soumya Bhattacharya
Ìý

Viewers also liked (6)

A Contemporary Approach, 1945-Now
A Contemporary Approach, 1945-NowA Contemporary Approach, 1945-Now
A Contemporary Approach, 1945-Now
Geoffrey Krawczyk
Ìý
Pancreatic Cysts: A Contemporary Approach
Pancreatic Cysts: A Contemporary ApproachPancreatic Cysts: A Contemporary Approach
Pancreatic Cysts: A Contemporary Approach
Jarrod Lee
Ìý
Contemporary Marketing
Contemporary MarketingContemporary Marketing
Contemporary Marketing
bokernz
Ìý
Contemporary issues in marketing
Contemporary issues in marketingContemporary issues in marketing
Contemporary issues in marketing
Manish Parihar
Ìý
Principles of Marketing Chapter 1
Principles of Marketing Chapter 1Principles of Marketing Chapter 1
Principles of Marketing Chapter 1
Dr. John V. Padua
Ìý
Contemporary approach in management
Contemporary approach in managementContemporary approach in management
Contemporary approach in management
shivam singh
Ìý
A Contemporary Approach, 1945-Now
A Contemporary Approach, 1945-NowA Contemporary Approach, 1945-Now
A Contemporary Approach, 1945-Now
Geoffrey Krawczyk
Ìý
Pancreatic Cysts: A Contemporary Approach
Pancreatic Cysts: A Contemporary ApproachPancreatic Cysts: A Contemporary Approach
Pancreatic Cysts: A Contemporary Approach
Jarrod Lee
Ìý
Contemporary Marketing
Contemporary MarketingContemporary Marketing
Contemporary Marketing
bokernz
Ìý
Contemporary issues in marketing
Contemporary issues in marketingContemporary issues in marketing
Contemporary issues in marketing
Manish Parihar
Ìý
Principles of Marketing Chapter 1
Principles of Marketing Chapter 1Principles of Marketing Chapter 1
Principles of Marketing Chapter 1
Dr. John V. Padua
Ìý
Contemporary approach in management
Contemporary approach in managementContemporary approach in management
Contemporary approach in management
shivam singh
Ìý

Similar to Joseph Keeran (20)

Neeharika karumanchi
Neeharika karumanchiNeeharika karumanchi
Neeharika karumanchi
neeharika karumanchi
Ìý
Resume_updated
Resume_updatedResume_updated
Resume_updated
sangram shinde
Ìý
Mohamed-AbdelRaouf-Resume-2015
Mohamed-AbdelRaouf-Resume-2015Mohamed-AbdelRaouf-Resume-2015
Mohamed-AbdelRaouf-Resume-2015
Mohamed AbdelRaouf
Ìý
Resume_tanmay
Resume_tanmayResume_tanmay
Resume_tanmay
Tanmoy Mitra
Ìý
Anto Bino Santhosh MCA
Anto Bino Santhosh MCAAnto Bino Santhosh MCA
Anto Bino Santhosh MCA
antobinosanthosh
Ìý
Naveen_CV(1)
Naveen_CV(1)Naveen_CV(1)
Naveen_CV(1)
Naveen Kumar
Ìý
James L machie Jr Resume
James L machie Jr  ResumeJames L machie Jr  Resume
James L machie Jr Resume
JamesMachie
Ìý
Pardeep Rana IT CV_Breif
Pardeep Rana IT CV_BreifPardeep Rana IT CV_Breif
Pardeep Rana IT CV_Breif
Pardeep Rana
Ìý
David Pate Resume_alpha
David Pate Resume_alphaDavid Pate Resume_alpha
David Pate Resume_alpha
David Pate
Ìý
David Pate Resume_MFT
David Pate Resume_MFTDavid Pate Resume_MFT
David Pate Resume_MFT
David Pate
Ìý
Profile_SenthilKumar
Profile_SenthilKumarProfile_SenthilKumar
Profile_SenthilKumar
vdmsenthil
Ìý
DIVYA SREE KASIRAJ
DIVYA SREE KASIRAJDIVYA SREE KASIRAJ
DIVYA SREE KASIRAJ
Divyasree Kasiraj
Ìý
KaushalDubey_Dubai-30Aug15
KaushalDubey_Dubai-30Aug15KaushalDubey_Dubai-30Aug15
KaushalDubey_Dubai-30Aug15
Kaushal Dubey
Ìý
Kishore
KishoreKishore
Kishore
Kishore R
Ìý
Chandrasekar Resume
Chandrasekar ResumeChandrasekar Resume
Chandrasekar Resume
Chandrasekar Gurumoorthy
Ìý
Vikram_New
Vikram_NewVikram_New
Vikram_New
Vikram Nag
Ìý
Resume
ResumeResume
Resume
Vladimir Naumoff
Ìý
Ayanava cv latest
Ayanava cv latestAyanava cv latest
Ayanava cv latest
Ayanava Mitra
Ìý
Ayanava cv latest
Ayanava cv latestAyanava cv latest
Ayanava cv latest
Ayanava Mitra
Ìý
Rohit Sethi
Rohit SethiRohit Sethi
Rohit Sethi
Rohit Sethi
Ìý
Mohamed-AbdelRaouf-Resume-2015
Mohamed-AbdelRaouf-Resume-2015Mohamed-AbdelRaouf-Resume-2015
Mohamed-AbdelRaouf-Resume-2015
Mohamed AbdelRaouf
Ìý
Resume_tanmay
Resume_tanmayResume_tanmay
Resume_tanmay
Tanmoy Mitra
Ìý
Anto Bino Santhosh MCA
Anto Bino Santhosh MCAAnto Bino Santhosh MCA
Anto Bino Santhosh MCA
antobinosanthosh
Ìý
Naveen_CV(1)
Naveen_CV(1)Naveen_CV(1)
Naveen_CV(1)
Naveen Kumar
Ìý
James L machie Jr Resume
James L machie Jr  ResumeJames L machie Jr  Resume
James L machie Jr Resume
JamesMachie
Ìý
Pardeep Rana IT CV_Breif
Pardeep Rana IT CV_BreifPardeep Rana IT CV_Breif
Pardeep Rana IT CV_Breif
Pardeep Rana
Ìý
David Pate Resume_alpha
David Pate Resume_alphaDavid Pate Resume_alpha
David Pate Resume_alpha
David Pate
Ìý
David Pate Resume_MFT
David Pate Resume_MFTDavid Pate Resume_MFT
David Pate Resume_MFT
David Pate
Ìý
Profile_SenthilKumar
Profile_SenthilKumarProfile_SenthilKumar
Profile_SenthilKumar
vdmsenthil
Ìý
KaushalDubey_Dubai-30Aug15
KaushalDubey_Dubai-30Aug15KaushalDubey_Dubai-30Aug15
KaushalDubey_Dubai-30Aug15
Kaushal Dubey
Ìý
Kishore
KishoreKishore
Kishore
Kishore R
Ìý
Vikram_New
Vikram_NewVikram_New
Vikram_New
Vikram Nag
Ìý
Ayanava cv latest
Ayanava cv latestAyanava cv latest
Ayanava cv latest
Ayanava Mitra
Ìý
Ayanava cv latest
Ayanava cv latestAyanava cv latest
Ayanava cv latest
Ayanava Mitra
Ìý
Rohit Sethi
Rohit SethiRohit Sethi
Rohit Sethi
Rohit Sethi
Ìý

Joseph Keeran

  • 1. Joseph Keeran SeniorVoice Engineer joe.keeran@live.com Summary I bring a solid, multiyear backgroundin installation, configuration and support of Call Recording systems (CallCopyandVerint), coupledwith multiyear backgroundinAvaya administration(CM, CMS, Aura Messaging, OneX, AES) andinthe past Vodavi phone system installation, configuration, and support. VideoConferencing withLync has also beenheavilyused. UtilizingMicrosoft SystemCenter ConfirmationManager (SCCM) to verifysoftware installations and to pushsoftware to clients as needed. Have experience supporting and researching issues for EdifyIVR. A hard charging lead, always readyfor the next challenge, the next newlearning opportunity, andthe next new adventure. From the structured cabling, to the deployment, to the configuration and support, I have performed the tasks, inorder to better knowmyjob role. Experience BMW Financial Services Senior VoiceEngineer June 2014-Present(2 years 2 months) ï‚· Avaya Administration(CM, IC, AES, AURA Messaging, CTI) ï‚· Avaya CMS ï‚· Avaya OneX ï‚· Edify IVR ï‚· SCCM ï‚· MAC’s, CRQ’s, and issuetracking throughRemedy ITSMsuite ï‚· Device deployment (Stationand OneX Client), including physicalconnectivity toPBX ï‚· Verint Call Recording Administration and Support (Voice& Screen) ï‚· Verint WFMAdministration andSupport UptivityInc. Senior Implementation Engineer January2010-April 2014(4 years 4months) ï‚· Building Servers to beshipped to the customer location ï‚· Installation, Configuration and troubleshooting ofWindows Server 2003and 2008 ï‚· Applicationof Hot fixes for theServer OS requiredfor theCallCopy suite ofproducts. ï‚· Installation, Configuration and Troubleshooting ofMSSQL Server 2008 inpreparation for theCallCopy Database. ï‚· Installed and configured Wireshark for useofwin Pcap and utilized Wiresharkto capturepackets for traffic Verification. ï‚· Wrote andchanged C#scripts for usein VoIP phoneRegistrations and metadata acquisition. ï‚· Installation, Configuration and troubleshooting ofcc:DiscoverCallRecording,Screen Capture, cc:Fusion, cc:Clarity, Voiceand Desktop Analytics ï‚· Learnedand utilized requirements for integrating and recording Avaya, Cisco, Mitel, Shoretel, Analog and DigitalStations based on customer requirements. This allowed for thedevelopmentofa working knowledge ofall ofthese majorPBX systems and some that are not listed. While atUptivity, I developed a foundation ofknowledgesurrounding MSSQL, Server 2008, Compliance requirements for largeand smallcompanies,and I developed knowledgein referenceto CallCenter Recording requirements basedon changing customer needs. Staley Inc. RegionalInstallationTeam Lead March 2009-January 2010 (11months) ï‚· Manage a 3 to4 membertraveling team ï‚· Installed structured cabling for new stores and retrofitted existing stores for Family Dollar. ï‚· Structuredcabling upgrades for Wal-Martand Lowe's Stores throughout the Midwest. TelephonyandDataSolutions Telecom Technician February 2006 -May 2008(2 years 4 months) ï‚· Installation, configuration andsupport ofsmalland mediumsized company PBX systems including Vodavi, Cisco,Intertel and 3Com Languages ï‚· English (Nativeor bilingualproficiency) ï‚· Russian (Elementary proficiency)
  • 2. Courses ï‚· Maintaining a Microsoft SQL Server2008R2 Database6231 ï‚· ITIL FoundationITIL Foundation ï‚· Avaya Aura CommunicationManager Administration CMACSS ï‚· Administering Microsoft® SQL Server®Databases ï‚· Querying Microsoft SQL Server® (NHA) ï‚· Implementing andMaintaining MicrosoftSQL Server 2008 Reporting Services ï‚· Implementing a Microsoft SQL Server 2008 R2 Database Certifications ï‚· A+ Certified-CompTIA LicenseCOMP001008714206 April 2009 ï‚· ITILv3 Foundations Certified-PEOPLECERT License GR750177021JKJune 2015 Skills & Expertise ï‚· Cisco Technologies ï‚· Telephony ï‚· Avaya ï‚· Software Installation ï‚· VoIP ï‚· Telecommunications ï‚· Troubleshooting ï‚· Windows ï‚· Security ï‚· Microsoft SQL Server ï‚· Windows Server ï‚· IIS ï‚· Integration ï‚· Call Centers ï‚· Unified Communications ï‚· CTI ï‚· Call Logging ï‚· SIP ï‚· CustomerService ï‚· IVR ï‚· IP ï‚· A+ CertifiedProfessional ï‚· VSphere ï‚· Switches ï‚· Contact Centers ï‚· ACD ï‚· Vodavi ï‚· Microsoft ServerPlatforms ï‚· Wireshark ï‚· C# ï‚· XP ï‚· Genesys ï‚· Vodavi CertifiedPBX Tech ï‚· Page4 ï‚· Shoretel ï‚· Mitel ï‚· StructuredCabling ï‚· ITIL v3 Foundations Certified ï‚· Vendor Management ï‚· Servers ï‚· Networking ï‚· Management ï‚· Team Leadership ï‚· Managed Services ï‚· Leadership ï‚· CustomerRelationshipManagement(CRM)
  • 3. Education DeVry University-Ohio 2001 –2002 Electronics and Computer Technology US Navy 1991-1998 Various US Navy electronics andTelecommunications Schools that provided 52Credit hours ofcollegecoursework. Interests College Football,Playing Sports (Any "Almost") MCSATraining for SQL Server 2008 MCSATraining for Server 2008 A.C.ECertifiedPersonalTrainer