Joseph mulwa cv new
- 1. Curriculum Vitae JOSEPH MULWA KIMANZI P.O Box 830 Phone: (+254) 721 420 514 Kitui - 90200. E-mail: jmkimanzi@gmail.com Kenya. DoB: 2nd May 1985 Last Salary: Gross 69,000 PersonalProfile: Customer Service For two years, as a Customer Service Officer, I was responsible for front office administration, Internal and external Customer management, business growth. I contributed to branch customer service growth and profitability by ensuring timely and professional response and resolution of all customers queries and requests, and consistently maintaining customer service standards at Co-operative Bank Narok Branch. I achieved this by offering seamless service and leaving the customer with a smile. This earned us a place in the Top Ten best branches in customer service. Sales and Marketing Formerly in Kenya Commercial Bank (KCB Bank Group) as a Field Sales Team Leader where I gained vast experience in Sales and Marketing, Negotiation and Communication Skills. I consistently met and surpassed my targets for three years while successfully leading a Team of seven(7) Direct Sales Reps. In achieving group and individual targets. I have excellent interpersonal, Communication and Presentation skills for this I was appointed the branch communication champion. Well Versed with IT issues and excellent in MS Office suit and internet. Ability to work under deadlines and minimum supervision.
- 2. Skills and Competencies: Good Interpersonal and Communication. My presentation and communication skills are excellent, for this I have been appointed the branch Communication Champion and assistant Sells Stimulus Program Champion while at Kenya Commercial Bank. Good Customer Service Skills. Experience and Training has instilled a passion to satisfy and exceed customer Expectations. Delighting a customer is my pleasure. Marketing and Negotiation Skills Acquired experience and Certified in Direct sales and Negotiation Skills. I have used the skills to maximize branch sales and create good customer relations. Excellent Team Player and Leadership Qualities. I am a team player and possess good leadership qualities, Having been a sales team leader in KCB for two years Technological Proficiency Excellent in MS Office suit. Good presentation and report writing skills. For this I have been appointed the Branch System Admin. at Co-op Bank.
- 3. Academic Qualification: Work Experience: August 2006 April 2010: Bachelor of Science in Food Science & Technology. (2nd Class Honors Upper Division) Egerton University 2001-2004: Kenya Certificate of Secondary Education (KCSE). Mean grade B+(plus) St. Josephs Seminary - Mwingi Co-Operative Bank of Kenya Aug. 2013 to Aug. 2015 Customer Service Representative Responsibilities: Customer Service and Care Administrative Responsibilities Account Service Responsibilities Business Growth Responsibilities Achievements: Managed to close business deals and establish good relationship with customers Managed to make quality referrals to business team Kenya Commercial Bank (KCB) Sept 2010 to Aug 2013 Sales Representative - Team Leader Responsibilities: Leading, Guiding and Motivating the sales team, enabling them achieve their individual targets. With an achievable targets in personal loans. Directly marketing/Selling and closing sales in Personal Loans, Accounts and Credit Cards. Selling and Promoting the banks Micro-Business accounts and loans Marketing and cross selling other bank products Other responsibilities as required by the sales manager Achievements: Excellent customer service skills Advance knowledge and experience in sales and marketing. Excellent communication skills. Excellent people skills
- 4. Professional Awards and Certifications: Career Objective: Referees: Certificate in Computer Applications and Operating Systems. Certificate in Field Sales Skills KCB Academy Certificate in Negotiation Skills KCB Academy Certificate in Customer Service Excellence KCB Academy Served as the chairman of Kitui Egerton Students Association (K.E.S.A) 2008 2009 academic year. Member of the Machakos Kitui Dioceses Egerton University Students Association.(MAKDESA) To get a rewarding job that promotes challenge and constant development of oneself. To be resourceful alternative to the society through functional effective and relevant utilization of my potential. To become highly skilled and dynamic professional leader with integrity and vision and be part of a firm that brings profits and pride to the company. Mr. Patrick Mutuku, Branch Manager, KCB Matuu Branch, P.O Box 147 90119 Matuu, Kenya Mobile: 0725 986963 Email: pmmutuku@kcb.co.ke Alice Chumo, Operations Manager, Co-operative Bank of Kenya Narok Branch P.O Box 632 20500 Narok Mobile: 0722433795 Email: achumo@co-opbank.co.ke Dr. Stanley M. Makindi. PhD Department of Environmental Sciences Egerton University P.O Box 536 Egerton Mobile no. 0722 228 001 Email: mankindsm@gmail.com