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Curriculum Vitae of Justin Jo Philip Page 1 of 5
Justin Jo Philip
Abu Dhabi, United Arab Emirates
+971 50 782 6631
Justin.malieckal@gmail.com
Professional Experience:19years
Name of the company : Crowne Plaza Hotel Abu Dhabi, UAE
Inclusive Dates : 4th November 2012 – Present
Position: Outlets Operation Manager(All Day Dining, Room Service, Banquet,Segar Bar)
Job Description:
Developing and Executing Food and Beverage Strategy and Goals for 4 outlets
 Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
 Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its
execution.
 Ensures integration of departmental goals in game plans.
Leading Food and Beverage 41 team members
 Ensures that regular, on-going communication occurs in all 4 areas of food and beverage (e.g., pre-meal briefings, staff
meetings, culinary team).
 Works with direct reports to review business in house and potential business in surrounding area and troubleshoot
potential challenges/conflicts.
 Ensures that regular, on-going communication occurs in all 4 areas of food and beverage (e.g., pre-meal briefings and
staff meetings).
 Reviews staffing levels to ensure that guest service and operational needs are met.
 Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
 Provides feedback to employees based on observation of service behaviors.
 Utilizes employee feedback and an "open door" policy to identify and address employee problems or concerns in a
timely manner.
 Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
 Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or
requisitioned.
 Order and purchase equipment and supplies.
Maximizing Food and Beverage Revenue
 Reviews financial reports and statements to determine how the outlet is performing against budget.
 Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related
employees.
 Encourages calculated risk-taking to generate incremental revenue and deliver great service.
 Working well with the tour companies in building a mutually beneficial business environment, thereby maximize
revenue
Ensuring Exceptional Customer Service
 Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
 Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
 Strives to improve service performance.
Managing and Conducting Human Resource Activities
 Ensures property policies are administered fairly and consistently,disciplinary procedures and documentation are
completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review
Process.
 Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

 Communicates and executes departmental and property emergency procedures.
 Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and
entrepreneurial leadership to meet the business needs ofthe operation.
 Ensures new hires participate in the department's orientation program and receive the appropriate new hire training to
successfully perform their job.
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for
successfulperformance.
 Establishes guidelines so employees understand expectations and parameters.
 Ensures employees receive on-going training to understand guest expectations.
Events Orgnaized
 Embassy of France
 Embassy of Norway
 Embassy of India
 Embassy of Nepal
 Embassy of Japan
 Embassy of Ireland
 Embassy of Briton
 Embassy Philippians
 Irish Society
 Indian Communities Events
 Special Wedding Functions
 Abu Dhabi University
Key Achievements:
 Year to date revenue for 2013 above 43% compared to previous year for undertaken outlets
 The garden Restaurant Trip advisorno 6 / 1655 Restaurant Present. 2012 November the garden restaurant no
317 /1655
 Achieved an aggregate of 93% for colleague engagement survey for my 4 outlets
 Guest experience average of 89% for the year 2013
 Quality evaluation management survey score of 95% for the year 2013 for all day dining restaurant
 Dealing with 37 Tours companies Room booking and tour lunches .
Main Groups which dealing with
1. Fly Express
2. Rida International
3. Certified Tour
4. Al Khalidiya Tour
5. Arabian Link Tour
6. Arabian Connection
7. Dessert Rose
8. Dessert Adventure
9. Voyage Tour
10. Milan Tour
11. Maria Tour
12. Al Akhila Tour
13. Bin Majid Tour
14. Galexia Tour
15. Miles Tour
16. Sharaf Tour
17. 1001 Events
18. Dessert Vission

***
Name of Company : Cristal Hotel Abu Dhabi, UAE
Inclusive Dates : 9th November 2008 – 15th of oct 2012
Position : Asst Food And Bev Manager (All Day Dining,Banquet,Room Service,Mini
bar, Lobby Café)
Job Description
 Taking full responsibility of the main hotel outlets
 Allocating daily task
 Providing brief of activities to all staff regarding current and upcoming promotion
 Forecasting daily Budget.
 Taking the Daily training and Daily briefing about the past days
 Finding the solution for the defect and if there is any complaints regarding service
 Prepares weekly duty Roster
 Celebrate with on staff every month about yourachievement of the goal, like achievement of the monthly budget &
improvement of the service and increasing the guest relation
 Conducting daily training sections.
***
Name of Company : Sheraton Khalidiya Abu Dhabi, UAE
Inclusive Dates : 1st August 2003 – November 2008
Position : Outlet in- charge (Room Service,Mini bar & Pool Bar)
Job Description
 Taking full responsibility of on outlet which is room service , Mini Bar & pool bar
 Giving Assignment for the staff.
 Giving Training for the staff about the up selling and suggestive and selling
 Forecasting daily Budget.
 Taking the Daily training and Daily briefing about the past days.Finding the solution for the defect and if there is
any complaints regarding service.
 Prepares weekly duty Roster.
 Celebrate with on staff every month about yourachievement of the goal, like achievement of the monthly budget &
improvement of the service and increasing the guest relation.
 Doing the Marketing Plan.
***
Name of Company : Sheraton Suites Abu Dhabi
Inclusive Dates : 1st January 2002 - July 2003(18 Months)
Position : Restaurant in charge
Job Description
 Making weekly duty roster
 Doing the daily briefing for the staff
 Arranging the daily menu for the lunch & dinner Buffet
 Maintain and keep organized the Restaurant
 Checking the Cleanses of the staff and the grooming
 Checking the Cleanses of the restaurant
 Doing the Telephone business
 Maintaining and following up the Daily Reservations

 Giving training for the Associates About menu
***
Name of Company : Radisson S A S Abu Dhabi
Inclusive Dates : Nov 1999 - December 2001(2 Years)
Position : As Captain
Job Description
 Greeting and seating.
 Taking orders ( Up selling and Suggestive selling )
 Worked as Shift in charge.
 Requisitioning for the restaurant.
 Taking reservations.
 Worked in Banquet as in charge of outdoorfunctions.
 In charge of linen which we using for our restaurant.
***
Name of Company : Sheikh Mansur palace Abu Dhabi( ADNH Hotels )
Inclusive Dates : From 1997 April till October 1999.
( 2 Years And 6 months )
Position : As Head waiter
***
Name of Company : HOTEL Rang Sharda 4 Star in BOMBAY
Inclusive Dates : 1995 Jan Till 1997jan
( 2 Years )
Position : Waiter
***
SKILLS
- Computer literate
- Knowledgeable with the use of Microsoft Office
- Valid U A E Driving license.
EDUCATIONALATTAINMENT
Institute Duration Education
SMVNSS Higher Secondary School
Kerala India
1992 - 1993 (2 Years) Higher Secondary
Goithe Institute Pune for German
Language Course
June 1993 - Nov 1993 (6 Months) German Language Course
Consulting Hotel Management Bombay Jan 1994 to Dec 1994 (1 Year) Hotel Management Diploma
TRAININGS ATTENDED
ALDP training (Accelerated Leadership
Development programme)
OSA
SERVICE CULTURE TRAINING
Crowne Plaza Abu Dhabi
Crowne Plaza Abu Dhabi
Starwood Training
FIRST AID TRAINING Cristal Hotel Abu Dhabi
HACCP Food And Hygiene Training
ECOLAB Cleaning , Personal Hygiene, Grooming Training

ALCOHOLIC BEVARAGE Training African And Eastern Training
STARBUCKS Fresh Coffee Selection
OASYS Attendance system
MICROS Billing Systems
ADACO/FBM Requisition System
PERSONAL INFORMATION
Home Address: Malieckal House,Kallara post,Kottayam District Kerala State, India
Nationality: Indian
Date of Birth: 22nd December 1976
Marital Status: Married
Gender: Male
Visa Status: Residence visa (Family)
Languages’ Known English, Hindi, Malayalam, Tamil, German( fair) & Arabic (fair)
REFERENCE Justin Jo Philip
Will provide up on request

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