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Joseph Zeid 
5437 Apt B1 Floral Circle South, Columbus, OH 43228 ∙ (614) 702-4371∙ joe_zeid@hotmail.com 
http://www.linkedin.com/pub/joseph-zeid/88/171/111 
EDUCATION: 
Keller Graduate School of Management Graduated: December 2014 
ï‚· Masters of Accounting and Financial Management (MAFM), GPA: 3.7 
DeVry University, Columbus, Ohio Graduated: December 2013 
ï‚· Bachelors of Business Administration 
Concentration: Accounting, GPA: 3.2 
RELATED SKILLS: 
Accounting: Financial & Strategic Planning, P&L Management, Auditing & Compliance, Taxation, 
Operating & Working Capital, Budget Development & Management, Merger & Acquisition Negotiations, 
Cash Flow Management & Modeling, Business Valuations 
Business: Customer Service, Management, Problem Solving, Accounting, and Finance 
Software: Professional QuickBooks user, Basic Knowledge of Service Now’s Incident management, 
Request Fulfillment and Knowledge Base system, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, 
Microsoft Access, Microsoft Outlook 
Related Coursework: Business Management, Marketing, Accounting, Business Development, Business 
Law, Economics, Finance, and Statistics. 
RELEVANT EXPERIENCE: 
Nina’s Health Care Services Columbus, Ohio July 2013 – August 2014 
Staff Accountant 
ï‚· Prepare and maintain all computerized payroll reports for represented and salaried employees 
regarding local, state, and federal financial guidelines. 
ï‚· Prepare consolidated internal and external financial statements by gathering and analyzing 
information from the general ledger system and from departments. 
ï‚· Maintain and balance an automated consolidation system by inputting data; scheduling required 
jobs; verifying data. 
ï‚· Analyze information and options by developing spreadsheet reports; verifying information. 
ï‚· Prepare general ledger entries by maintaining records and files; reconciling accounts. 
ï‚· Prepare payments by accruing expenses; assigning account numbers; requesting disbursements 
Reconciling accounts.
2 
ï‚· Develop and implement accounting procedures by analyzing current procedures; recommending 
changes. 
ï‚· Answer accounting and financial questions by researching and interpreting data. 
ï‚· Provide accounting support for mergers and acquisitions by reviewing financial information; 
converting data to general ledger system; obtaining supplementary information for preparing 
financial statements. 
ï‚· Protect organization's value by keeping information confi dential. 
ï‚· Update job knowledge by participating in educational opportunities; reading professional 
publications; maintaining personal networks; participating in professional organizations. 
ï‚· Accomplish accounting and organization mission by completing related results as needed. 
Broad Band Express Reynoldsburg, Ohio March, 2013 - July, 2013 
Dispatcher 
ï‚· Under direct supervision, dispatched timely and efficient customer installation and trouble service 
assignments, using electronic dispatch equipment. 
ï‚· Responded to customer service requests by prioritizing and dispatching work orders to installation 
and/or service technicians. 
ï‚· Ensured daily routes meet drive time, on-time guarantee, productivity and skill set goals . 
ï‚· Monitored t 
ï‚· Monitored technician's work order status and adjusted throughout the day. 
ï‚· Maintained regular contact with technicians to provide support or adjust service levels based on 
customer calls. 
Dish Network Hilliard, Ohio November, 2011 - November, 2012 
Customer Service Representative 
ï‚· Accurately responded to questions and assisted customers with product features, installation, setup, 
troubleshooting and hardware operations . 
ï‚· Assisted Technical Operations to determine call types, failure trending, and diagnostic improvements 
to provide a higher level of technical support. 
ï‚· Aided customers with their billing and payments needs and accepted payments via credit card. 
ï‚· Maintained the performance standards in regards to productivity, quality assurance scores, 
attendance, sales, etc. 
Northeast Center for Special Care Lake Katrine, New York January, 2010 - October, 2011 
Customer Care Specialist 
 Assisted in the implementation of the program individual’s individual service plan by providing direct 
service to the program individual and their family. 
ï‚· Provided training to program individuals in daily living, employment, recreation, that promotes 
independence, productivity and integration. 
ï‚· Assisted program individuals in money management, including applying and maintaining financial 
entitlements. 
ï‚· Provided supportive counseling and problem solving assistance on an ongoing basis and at times of 
crisis.
3 
JC Penny Kingston, New York May, 2009 - January, 2010 
Customer Service Representative 
ï‚· Informed customers about services available and assess customer needs. 
ï‚· Handled daily transaction with suppliers, all the cash transactions for the customers, as well as 
customer problems related to replacement and refund. 
*Will provide references upon request

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J.Z

  • 1. 1 Joseph Zeid 5437 Apt B1 Floral Circle South, Columbus, OH 43228 ∙ (614) 702-4371∙ joe_zeid@hotmail.com http://www.linkedin.com/pub/joseph-zeid/88/171/111 EDUCATION: Keller Graduate School of Management Graduated: December 2014 ï‚· Masters of Accounting and Financial Management (MAFM), GPA: 3.7 DeVry University, Columbus, Ohio Graduated: December 2013 ï‚· Bachelors of Business Administration Concentration: Accounting, GPA: 3.2 RELATED SKILLS: Accounting: Financial & Strategic Planning, P&L Management, Auditing & Compliance, Taxation, Operating & Working Capital, Budget Development & Management, Merger & Acquisition Negotiations, Cash Flow Management & Modeling, Business Valuations Business: Customer Service, Management, Problem Solving, Accounting, and Finance Software: Professional QuickBooks user, Basic Knowledge of Service Now’s Incident management, Request Fulfillment and Knowledge Base system, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Outlook Related Coursework: Business Management, Marketing, Accounting, Business Development, Business Law, Economics, Finance, and Statistics. RELEVANT EXPERIENCE: Nina’s Health Care Services Columbus, Ohio July 2013 – August 2014 Staff Accountant ï‚· Prepare and maintain all computerized payroll reports for represented and salaried employees regarding local, state, and federal financial guidelines. ï‚· Prepare consolidated internal and external financial statements by gathering and analyzing information from the general ledger system and from departments. ï‚· Maintain and balance an automated consolidation system by inputting data; scheduling required jobs; verifying data. ï‚· Analyze information and options by developing spreadsheet reports; verifying information. ï‚· Prepare general ledger entries by maintaining records and files; reconciling accounts. ï‚· Prepare payments by accruing expenses; assigning account numbers; requesting disbursements Reconciling accounts.
  • 2. 2 ï‚· Develop and implement accounting procedures by analyzing current procedures; recommending changes. ï‚· Answer accounting and financial questions by researching and interpreting data. ï‚· Provide accounting support for mergers and acquisitions by reviewing financial information; converting data to general ledger system; obtaining supplementary information for preparing financial statements. ï‚· Protect organization's value by keeping information confi dential. ï‚· Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. ï‚· Accomplish accounting and organization mission by completing related results as needed. Broad Band Express Reynoldsburg, Ohio March, 2013 - July, 2013 Dispatcher ï‚· Under direct supervision, dispatched timely and efficient customer installation and trouble service assignments, using electronic dispatch equipment. ï‚· Responded to customer service requests by prioritizing and dispatching work orders to installation and/or service technicians. ï‚· Ensured daily routes meet drive time, on-time guarantee, productivity and skill set goals . ï‚· Monitored t ï‚· Monitored technician's work order status and adjusted throughout the day. ï‚· Maintained regular contact with technicians to provide support or adjust service levels based on customer calls. Dish Network Hilliard, Ohio November, 2011 - November, 2012 Customer Service Representative ï‚· Accurately responded to questions and assisted customers with product features, installation, setup, troubleshooting and hardware operations . ï‚· Assisted Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support. ï‚· Aided customers with their billing and payments needs and accepted payments via credit card. ï‚· Maintained the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc. Northeast Center for Special Care Lake Katrine, New York January, 2010 - October, 2011 Customer Care Specialist ï‚· Assisted in the implementation of the program individual’s individual service plan by providing direct service to the program individual and their family. ï‚· Provided training to program individuals in daily living, employment, recreation, that promotes independence, productivity and integration. ï‚· Assisted program individuals in money management, including applying and maintaining financial entitlements. ï‚· Provided supportive counseling and problem solving assistance on an ongoing basis and at times of crisis.
  • 3. 3 JC Penny Kingston, New York May, 2009 - January, 2010 Customer Service Representative ï‚· Informed customers about services available and assess customer needs. ï‚· Handled daily transaction with suppliers, all the cash transactions for the customers, as well as customer problems related to replacement and refund. *Will provide references upon request