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Cell No. +92-306-0034032 (Pakistan)
Kamranullah7@gmail.com
Address: House No C-25, Street #20 Bhittaiabad
Gulistan-e-Jouhar Block-9, Karachi
OBJECTIVE
To seek a carrier position in the organization where I could prove my skills on the multiple-platform environment
QUALIFICATION
 B.Com University of Karachi
 F.S.C from Board of Intermediate Education Karachi, Pakistan
 Matriculation from Board of Secondary Education Karachi, Pakistan
EMPLOYMENT HISTORY
 Email Correspondence Executive – Eplanet (International Campaign), (KHI)
August 2016 – Present
JOB RESPONSIBILITIES
 Email Correspondence Executive is responsible to answer emails on daily basis, while some matters
involved relatively standard assistance, and many others required a high amount of care and attention
which includes customer’s complaint, query, and general product information.
 To Investigate and solve complex or long-standing customers' problems, which is remained unresolved even
after going through the calls.
 Ensure all email responses should be structured, formal and grammatically correct, and appropriate
punctuations are used where required along with the correct spellings. Keeping in mind the polite and courteous
tone while responding.
 Having empathy and understanding for the customer’s situation, working in the best interest of the customer
and company, in order to provide the best probable solution for the satisfaction of the customer against his/her
complaint or grievances.
 Ensure the reply is well organized as per customer’s query or complaint; all relevant information i.e. features
and benefits of the product are in the email content.
 Ensure emails must be answered within the time span of 24 hours in order to maintain required service level.
Email Correspondence Executive’s should write in a way the customer can understand company’s policy and
procedure, always committed to promote high quality standards of customer services at all times.
 Customer Support Executive – Eplanet (International Campaign), (KHI)
February 2016 – August 2016
 Dealing with US and UK customer over the phone.
 Provide the customer product knowledge and handling customer’s complaint.
 Escalating customer concerns and queries to the higher management in order to provide excellent
customer service.
 Provide FCR to every customer in order to maintain customer satisfaction level and their believe on the
company.
KAMRAN ULLAH KHAN

 HR Executive – Research & Development Engineering Company, (KHI)
December 2013 – Dec 2015
 Perform job need analysis, recruiting and hiring’s as defined by the management.
 Conducting and facilitating training programs. Preparation of testing and evaluation methods of each
training course.
 Orientation of new employees and counseling with new and existing staff for future improvements.
 Dealing with government agencies like EOBI, SESSI, Health & Safety etc.
 Senior Customer Support Executive - IBEX Global A TRG Company, (KHI)
September 2010 – Dec 2013
 Working with the support team (Based on more than 20 personnel) to ensure service level and adhere
to latest training and support standards and procedures.
 Work with customers to ensure that contractual service expectations are exceeded Orientation of new
employees and counseling with new and existing staff for future improvements.
 Escalating and resolving customers concerns in order to provide excellent customer services
 Accounts Executive - IBEX Global A TRG Company, (KHI)
Feb 2008 – Jan 2009
 Processes payments and documents such as invoices, journal vouchers, employee reimbursements, and
statements.
 Calculates rates paid for purchases and all price extensions.
 Verifies items billed against items ordered and received and reconciles differences through follow-up
with the vendor and/or other employees
 Posts financial data to appropriate accounts in an automated accounting system, according to
instructions.
 Reviews on-line transactions for changes and accuracy and corrects errors.
PERSONAL STRENGTH
 Excellent interpersonal and good communication Skills
 Team Player, highly productive in tough dead lines
 Time flexible, dynamic and adaptable with diverse culture
 Able to set priorities, Handle multi task simultaneously
LANGUAGES CAPABILITIES
 English (Reading, Writing & Speaking)
 Urdu (Reading, Writing & Speaking)
 Pashto (Reading, Writing & Speaking)
COMPUTER LITERACY
 Windows Operating and MS Office Suite
 Email drafting, Search on Internet
PERSONAL INFORMATION
Date of Birth : June, 24, 1989
Religion : Muslim

Nationality : Pakistani
Marital Status : Married
CNIC NO : 42201-06823942-9

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