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Katrina Stone
4447 James Drive (423) 602-0779
Chattanooga, TN 37416 Katrina.lett@yahoo.com
Professional Experience
Unum: Intake Coordinator
Phone: (423) 294-1011
November 2014- Current
Job responsibilities include:
 Review claim documents and medical records
 Determine document coding as a new claim or attach to an existing claim
 Work with multiple systems to check for accuracy and confirm client
insurance coverage
 Create new claims based on information given on received documents
 Working knowledge of office computer software (e.g. Office, Word, Excel)
 Working knowledge of insurance products available and client coverage
changes
 Ability to balance and meet metrics set by supervisors for accuracy and
workload to ensure client satisfaction
Convergys: Customer Service Representative
Supervisor: Angel Watkins
Phone: (800) 367-5960
July 21, 2014- November 2014
Job responsibilities include:
 Review billing and account documents with clients
 Manage customer phone calls
 Make revisions to customer accounts when requested
 Promote various services and products as appropriate on each call
 Receive and incorporating customer feedback in a constructive manner
while also resolving any issues and concerns
 Provide basic technical support
 Set up house calls
 ability to operate and maneuver several systems at once
 ability to retain customers considering moving their business to another
company
The Office of Leonard Hayes M.D.: Administrative Assistant
Supervisor: Diana Ledbetter
Phone: (423) 605-5798
Aug 2012-Jan 2014
Job responsibilities include:
 Scan charts electronically
 Greet patients
 Knowledge of professional office setting
 Computer knowledge (i.e. Office, Word, Excel)
 Fax official documents to referring physician
 Answer phones
 Pull charts
 File charts
 Test AED
The Lantern at Morning Pointe: Resident Assistant
Supervisor: Maria Calfee
Phone: (423) 396-4700
Job responsibilities include but not limited to:
 Assist residents to the restroom
 Shower and bath residents
 Assist with laundry and everyday hygienic needs
 Monitor and report changes in mood and behavior to nurses and/or
hospice for charting and management of care plans
 Transfer residents
 Entertain residents
 Able to properly chart as required within CNA requirements
Discovery Point Child Development Center: Teacher
Manager: Heather Hanson
Phone: (423) 344-4422
Job responsibilities include:
 Supervise children
 Clean and maintain a clean and sanitized environment
 Observe and follow state rules and regulations for child care
 Complete job training required for enhancement of skills
Bamberg Chapel: Watch Care Provider
Manager: Elyse Rolfe
Email: watchcarebamberg@yahoo.com
US Army: PFC/ E-3
Core Qualifications
 Proficient in communication with customers (written and oral)
 Able to multi-task
 Great people skills
 Ability to learn quickly and efficiently
 Operate a phone with multiple lines
 Schedule appointments
 File management
 Customer Service skills
Education and Certification:
Hamilton County High School: graduated 2010
Prior CPR and First Aid: currently expired

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Katrina Stone Resume

  • 1. Katrina Stone 4447 James Drive (423) 602-0779 Chattanooga, TN 37416 Katrina.lett@yahoo.com Professional Experience Unum: Intake Coordinator Phone: (423) 294-1011 November 2014- Current Job responsibilities include:  Review claim documents and medical records  Determine document coding as a new claim or attach to an existing claim  Work with multiple systems to check for accuracy and confirm client insurance coverage  Create new claims based on information given on received documents  Working knowledge of office computer software (e.g. Office, Word, Excel)  Working knowledge of insurance products available and client coverage changes  Ability to balance and meet metrics set by supervisors for accuracy and workload to ensure client satisfaction Convergys: Customer Service Representative Supervisor: Angel Watkins Phone: (800) 367-5960 July 21, 2014- November 2014 Job responsibilities include:  Review billing and account documents with clients  Manage customer phone calls  Make revisions to customer accounts when requested  Promote various services and products as appropriate on each call  Receive and incorporating customer feedback in a constructive manner while also resolving any issues and concerns  Provide basic technical support  Set up house calls  ability to operate and maneuver several systems at once  ability to retain customers considering moving their business to another company The Office of Leonard Hayes M.D.: Administrative Assistant Supervisor: Diana Ledbetter Phone: (423) 605-5798 Aug 2012-Jan 2014 Job responsibilities include:  Scan charts electronically  Greet patients  Knowledge of professional office setting  Computer knowledge (i.e. Office, Word, Excel)  Fax official documents to referring physician
  • 2.  Answer phones  Pull charts  File charts  Test AED The Lantern at Morning Pointe: Resident Assistant Supervisor: Maria Calfee Phone: (423) 396-4700 Job responsibilities include but not limited to:  Assist residents to the restroom  Shower and bath residents  Assist with laundry and everyday hygienic needs  Monitor and report changes in mood and behavior to nurses and/or hospice for charting and management of care plans  Transfer residents  Entertain residents  Able to properly chart as required within CNA requirements Discovery Point Child Development Center: Teacher Manager: Heather Hanson Phone: (423) 344-4422 Job responsibilities include:  Supervise children  Clean and maintain a clean and sanitized environment  Observe and follow state rules and regulations for child care  Complete job training required for enhancement of skills Bamberg Chapel: Watch Care Provider Manager: Elyse Rolfe Email: watchcarebamberg@yahoo.com US Army: PFC/ E-3 Core Qualifications  Proficient in communication with customers (written and oral)  Able to multi-task  Great people skills  Ability to learn quickly and efficiently  Operate a phone with multiple lines  Schedule appointments  File management  Customer Service skills Education and Certification: Hamilton County High School: graduated 2010 Prior CPR and First Aid: currently expired