Kerly Maire Servilieri Poster TPI 2015
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The document discusses coaching pharmacy staff to increase the number of "Check on Inhalation Technique" (TPI) services provided. Quarterly measurements showed that individual coaching of staff at Galten Pharmacy increased TPI by 58%, while coaching at Odder and Sams淡 Pharmacies increased TPI by 214%. Coaching helped staff identify barriers and find solutions to providing more TPI services. Coaching is now being implemented at additional pharmacies to motivate staff and increase TPI numbers.
Kerly Maire Servilieri Poster TPI 2015
- 1. To increase the staff motivation to provide the service of TPI, and hence increase the number of TPI at Galten Pharmacy, Odder and Sams淡 Pharmacy, coaching of the individual staff members have been carried out. INCREASING THE NUMBER OF CHECK ON INHALATIONINCREASING THE NUMBER OF CHECK ON INHALATION TECHNIQUE SERVICES BY COACHING PHARMACY STAFFTECHNIQUE SERVICES BY COACHING PHARMACY STAFF Kerly Maire Servilieri Aarhus Vejlby Pharmacy, Denmark Coaching Pharmacy Staff As part of coaching, the staffs were asked to identify existing barriers in order to increase the number of TPI Quarterly measurements were The employees were then told to find solutions to Methods Increasing the number of TPI Users are instructed in the correct usage and hence improve the effect of the medicine The commission for the The staff improves their Purpose Since 2005, the Danish pharmacies have had an agreement with the Danish Ministry of Health, to provide Check on Inhalation Technique (TPI) on both new and existing users of inhalation devices (asthma/COLD). The pharmacy staff is certified to provide this service. Photos: Laura Bak Cota Galten Odder Sams淡 Aarhus Vejlby Lystrup .. Individual coaching can affect the staff motivation to offer TPI. This, together with identification of barriers can significantly increase the number of TPI services provided. At Galten Pharmacy the number of TPI increased 58% from one quarter to the next. Similarly, at Odder and Sams淡 Pharmacy, TPI increased 214%. Currently, coaching is initiated at Aarhus Vejlby and Lystrup Pharmacy. The staff, as with Galten, Odder and Sams淡 Pharmacy, are motivated to increase the number of TPI and similar results are expected. measurements were taken before and after coaching initiated told to find solutions to lower the barriers and set targets for TPI Some of the frequent barriers as identified by staff are, amongst others: RESULTS BARRIERS Existing users who dont think they need the service Business at the counter, many people waiting in queue Uncertainty about using new devices The commission for the pharmacy is increased The staff improves their skills