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KNOWLEDGE MANAGEMENT
MEASUREMENTS
Pusdiklat Keuangan Umum , 28 Okt – 1 Nop 2013
DAY 5

Facilitators :
Lucky Esa
¨ Senior Knowledge Consultant, Information
Architect
¨ Knowledge Management Society Indonesia
(KMSI)
¨ International Association of IT & Software
Architect (IASA)
¨ Lucesa@gmail.com

Day 5 Agenda :
¨ Knowledge Performance Dimensions

Knowledge Management Measurement

1. Success in establishing an enterprise knowledge
culture
2. Top management support to managing knowledge
3. Ability to develop and deliver knowledge-based
goods/services
4. Success in maximizing the value of intellectual
capital within an enterprise
5. Effectiveness in creating an environment of
knowledge sharing
6. Success in establishing a culture of continuous
learning
7. Effectiveness in managing customer knowledge
to increase loyalty and value
8. Ability to manage knowledge to generate
shareholders value

a) Developing & deploying a knowledge-based
enterprise vision and strategy;
b) Determining enterprise core competencies
(knowledge assets);
c) Designing a knowledge-based enterprise structure
and relationships between enterprise units;
d) Developing and managing enterprise knowledge
value;
e) Developing and managing enterprise knowledge
behaviors;
f) Developing and managing enterprise knowledge
systems/processes; and
g) Creating and managing a knowledge-based human
resources strategy.

a) Developing and deploying an enterprise
management style that encourage the acquisition,
sharing, and application of knowledge for
enterprise value creation;
b) Providing financial and non-financial enterprise
support for managing knowledge;
c) Encouraging and supporting an enterprise
knowledge strategy and approach;
d) Developing and training knowledge leaders, and
e) Recognizing/rewarding knowledge leaders.

a) Developing and deploying an enterprise knowledge
creation and innovation strategy;
b) Developing and training the workforce in idea
generation and innovation;
c) Involving customers and suppliers in the
development of knowledge-based goods and services;
d) Increasing/expanding enterprise knowledge;
e) Managing the transfer of knowledge and ideas to
“point of action”;
f) Recognizing/rewarding innovation;
g) Managing the production and/or service of
knowledge-based goods and services; and
h) Measuring value created from knowledge creation
and innovation.

intellectual capital strategy;
b) Developing and training the enterprise workforce
in intellectual capital concepts and tools;
c) Developing tools and techniques to manage and
measures intellectual capital;
d) Managing and expanding intellectual capital;
e) Protecting knowledge assets; and
f) Recognizing/rewarding employees for increasing
enterprise intellectual capital.

a) Developing and managing the capture,
categorization, and use of knowledge;
b) Mapping knowledge resources throughout the
organization;
c) Converting tacit into explicit knowledge;
d) Creating systematic mechanisms for sharing existing
internal and external knowledge and best practices;
e) Providing IT platforms for knowledge sharing;
f) Developing CoP;
g) Effectiveness in identifying and accessing internal
and external expertise; and
h) Establishing knowledge-based reward and
recognition systems.

a) Developing a knowledge-based enterprise learning
strategy;
b) Developing collaboration/partnerships for accelerated
learning;
c) Developing and/or acquiring learning methodologies,
tools, and techniques;
d) Converting tacit into explicit knowledge
e) Developing CoP;
f) Learning by doing;
g) Coaching and mentoring;
h) Developing an organizational learning infrastructure,
e.g., a corporate intranet for the internal and external
exchange of learning experiences; and
i) Moving from individual to organizational learning.

knowledge-based customer value management
strategy;
b) Creating and managing customer value profiles
and maps;
c) Creating customer value chains;
d) Developing and/or acquiring tools and techniques
to collect and gain value from customer
knowledge;
e) Developing and managing customer databases;
f) Developing tools and techniques to extract value
from customer knowledge; and
g) Measuring changes in the customer value chain.

knowledge-based strategy for increasing
shareholders value;
b) Mapping and developing knowledge value chain;
c) Managing and measuring knowledge value chain;
d) Measuring changes in enterprise shareholder
value; and
e) Communicating/reporting on knowledge-based
value creation

Thank You
Merci bien
Arigatoo
Matur Nuwun
Hatur Nuhun
Matur se Kelangkong
Syukron
Kheili Mamnun
Danke
Terima Kasih

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Knowledge Management Measurement

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