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8:30-12:00 12:00-13:00 Obed 16:00- Z¨¢ver  d¨¾a
Re?pekt vo?i druh?m Hovor¨ª len jeden Dochv¨ª?nos? Mobiln¨¦ telef¨®ny Interaktivita Akt¨ªvny pr¨ªstup
?
?
komunika?n¨¦ zru?nosti
Vysiela? inform¨ªci¨ª ? komunik¨¢cia je ...¡° Prij¨ªma?  infrom¨¢ci¨ª
SPR?VA Spracovanie inform¨¢cie pr¨ªjem K¨®dovanie odoslanie  poslanie Odpove? Vysiela? Prij¨ªma? Akcia, odpove? porozumenie Pr¨ªjem Dek¨®dovanie
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Gest¨¢ (gestika) Dotyky (haptika) O?n? kontakt a mimika Vzdielenos? (z¨®ny pohybu) Pohyby a n¨¢klon tela Paralingvistika Celkov? vzh?ad http://www.llrx.com/images/mw1.gif
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Cvi?enie v skupink¨¢ch
Akt¨ªvne po?¨²vanie Kladenie ot¨¢zok Ako vznikaj¨² komunika?n¨¦ ?umy 3 ¨²rovne porozumenia Fyziologick¨¢ Jazykov¨¢ V?znamov¨¢
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Inform¨¢cia alebo pr¨ªbeh sa deformuje: Splo?tenie Zjednodu?enie Doplnenie Predsudky Predpoklad¨¢m a neoverujem ot¨¢zkami V?znam a kontex
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podnietenie rozpr¨¢vania parafr¨¢zovanie  zdr?anie sa posudzovania fyzick¨¢ pozornos? ¨C po?¨²vanie telom
Parafr¨¢zovanie Parafr¨¢zova? znamen¨¢ zhrn¨²? a?vlastn?mi slovami vyjadri?, ako ste pochopili to, ?o v¨¢m druh¨¢ strana povedala.  ??elom parafr¨¢zovania je pom?c? posluch¨¢?ovi preveri? si, ?e skuto?ne porozumel v?etk¨¦mu, ?o hovoriaci rozpr¨¢val. Z¨¢rove¨¾ je to pre hovoriaceho d?kazom, ?i a ako ho po?¨²vaj¨² a rozumej¨² mu.
Pr¨ªklady Neviem, ?i som dobre rozumel. Hovor¨ªte, ?e...? Sk¨²sim zhrn¨²? va?e argumenty, aby som videl, ?i som v¨¢s dobre pochopil. Ne? budete pokra?ova?, chcem si overi?... P?tate sa ma na...? Chcete, aby som...?
H?adajte spolo?n¨¦ t¨¦my Jasne ich formulujte Akt¨ªvne po?¨²vajte Vyjas¨¾ujte si pochopenie Kr¨¢?ajte k spolo?n¨¦mu cie?u
Uzatvoren¨¦ Sugest¨ªvne, manipulat¨ªvne Alternat¨ªvne Informat¨ªvne Otvoren¨¦
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selekt¨ªvne vn¨ªmanie  ¡° hal¨®¡± efekt stereotypy prv? dojem projekcia dotvorenie
Vn¨ªmanie Bleskov¨¢ zpr¨¢va:  Vzk?um  Cma i br skg¨¦  Uinervti z y Plode vzkmu?u Cbagmkirs¨¦ Uvnierizty, nze¨¢?le¨ª na tom,  v jk¨¦am pado?¨ª josu psemn¨ªa ve svol¨§ ,  jnedi¨¢ dlei??t¨¢ v¨§c je ,  aby pvrn¨ª a plodsen¨ª ps¨ªmnea blya ve s¨¦p¨¢vnrm pao?d¨ª. Ztbyek m??e b?t ¨²npl¨§ pehze¨¢n?? a i ps?eto jej m?et?e ?s¨ªt ¨²lnp¨§ bez plob¨¦mr?.A to porto, ?e ldiks¨¢ msyl n?tee k?da¨¦ pesmn¨ªo satmsaton¨§, ale ?te svolo jkao cleek . Myse? interpretuje modely zalo?en¨¦ na pre?itej sk¨²senosti ¨C alebo na modeloch, ktor¨¦ u? pozn¨¢.
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Zajtra o 10.00 hod je? zatmenie slnka, teda nie?o, ?o sa? ka?d? de¨¾ nevid¨ª. Nech pracovn¨ªci nast¨²pia? v? pracovnom oble?en¨ª na dvor.  Pri pozorovan¨ª tohoto zriedkav¨¦ho? javu pod¨¢m pr¨ªslu?n? v?klad.Ak bude pr?a?, nebude ni?? vidie? a v tom? pr¨ªpade  p?jdeme    do zasada?ky.
Na pokyn riadite?a? bude zajtra o 10.00 hod zatmenie slnka.? Ak bude pr?a?, nebude to mo?n¨¦ na dvore? v? pracovnom oble?en¨ª vidie?.  V tom pr¨ªpade sa prevedie zatmenie? slnka? v zasada?ke, teda nie?o, ?o  sa ka?d? de¨¾ nevid¨ª.
Ak bude zajtra pr?a?? v zasada?ke, ?o sa ka?d? den? nevid¨ª, zmizne zajtra o 10.00 hod riadite?? v? pracovnom oble?en¨ª.
Zajtra o 10.00 hod? zmizne n¨¢? riadite?. ?koda, ?e se to ned¨¢? vidie? ka?d? de¨¾.
? Nech id¨² do p¡­..e? v?etci aj s riadite?om.
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¡° We see the world not as it is, but as we are¡± Stephen Covey
Ak¨¦ podmienky musia nasta? aby v komunika?nom vz?ahu vznikla d?vera? 1.skupina: ?o d?veru buduje? 2.skupina: ?o d?veru oslabuje?
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Extrovert Introvert Pragmatick? ³§´Ç³¦¾±¨¢±ô²Ô²â
Poznajte svoje publikum Poznajte svoju t¨¦mu Poznajte, ?o  ?ud¨ª pravidelne zauj¨ªma Bud?e stru?n? Jasne uk¨¢?te,  kde je pr¨ªnos v¨¢?ho prejavu ?trukturujte svoj prejav Bud?e z¨¢bavn? Pridajte nie?o naviac Vyu?¨ªvajte techniku Bud?e pripreven¨ª
Jasne definujte cie? a zhodnite sa na ¨¾om Budujte porozumenie Akt¨ªvne po?¨²vajte, parafr¨¢zujte a sumarizujte Poznajte svojich protivn¨ªkov-ich slab¨¦ aj siln¨¦ str¨¢nky Pracujte na dosiahnut¨ª najmen?ieho v¨ª?azstva Dajte si z¨¢le?a? na tom aby panovala dobr¨¢ atmosf¨¦ra Pozorne po?¨²vajte a d¨¢vajte ve?a ot¨¢zok Dosiahnite ?o najvy??¨ª po?et ?NO Nevstupujte do konfliktu Bud?e n¨¢zorn¨ª (tabu?ky,grafy) Hovorte ?re?ou kme¨¾a¡° va?ich partnerov

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Komunika?n¨¦ Strat¨¦gie

  • 1. ?
  • 2. ?
  • 3. ?
  • 4. ?
  • 5. 8:30-12:00 12:00-13:00 Obed 16:00- Z¨¢ver d¨¾a
  • 6. Re?pekt vo?i druh?m Hovor¨ª len jeden Dochv¨ª?nos? Mobiln¨¦ telef¨®ny Interaktivita Akt¨ªvny pr¨ªstup
  • 7. ?
  • 8. ?
  • 10. Vysiela? inform¨ªci¨ª ? komunik¨¢cia je ...¡° Prij¨ªma? infrom¨¢ci¨ª
  • 11. SPR?VA Spracovanie inform¨¢cie pr¨ªjem K¨®dovanie odoslanie poslanie Odpove? Vysiela? Prij¨ªma? Akcia, odpove? porozumenie Pr¨ªjem Dek¨®dovanie
  • 12. ?
  • 13. Gest¨¢ (gestika) Dotyky (haptika) O?n? kontakt a mimika Vzdielenos? (z¨®ny pohybu) Pohyby a n¨¢klon tela Paralingvistika Celkov? vzh?ad http://www.llrx.com/images/mw1.gif
  • 14. ?
  • 16. Akt¨ªvne po?¨²vanie Kladenie ot¨¢zok Ako vznikaj¨² komunika?n¨¦ ?umy 3 ¨²rovne porozumenia Fyziologick¨¢ Jazykov¨¢ V?znamov¨¢
  • 17. ?
  • 18. ?
  • 19. Inform¨¢cia alebo pr¨ªbeh sa deformuje: Splo?tenie Zjednodu?enie Doplnenie Predsudky Predpoklad¨¢m a neoverujem ot¨¢zkami V?znam a kontex
  • 20. ?
  • 21. podnietenie rozpr¨¢vania parafr¨¢zovanie zdr?anie sa posudzovania fyzick¨¢ pozornos? ¨C po?¨²vanie telom
  • 22. Parafr¨¢zovanie Parafr¨¢zova? znamen¨¢ zhrn¨²? a?vlastn?mi slovami vyjadri?, ako ste pochopili to, ?o v¨¢m druh¨¢ strana povedala. ??elom parafr¨¢zovania je pom?c? posluch¨¢?ovi preveri? si, ?e skuto?ne porozumel v?etk¨¦mu, ?o hovoriaci rozpr¨¢val. Z¨¢rove¨¾ je to pre hovoriaceho d?kazom, ?i a ako ho po?¨²vaj¨² a rozumej¨² mu.
  • 23. Pr¨ªklady Neviem, ?i som dobre rozumel. Hovor¨ªte, ?e...? Sk¨²sim zhrn¨²? va?e argumenty, aby som videl, ?i som v¨¢s dobre pochopil. Ne? budete pokra?ova?, chcem si overi?... P?tate sa ma na...? Chcete, aby som...?
  • 24. H?adajte spolo?n¨¦ t¨¦my Jasne ich formulujte Akt¨ªvne po?¨²vajte Vyjas¨¾ujte si pochopenie Kr¨¢?ajte k spolo?n¨¦mu cie?u
  • 25. Uzatvoren¨¦ Sugest¨ªvne, manipulat¨ªvne Alternat¨ªvne Informat¨ªvne Otvoren¨¦
  • 26. ?
  • 27. selekt¨ªvne vn¨ªmanie ¡° hal¨®¡± efekt stereotypy prv? dojem projekcia dotvorenie
  • 28. Vn¨ªmanie Bleskov¨¢ zpr¨¢va: Vzk?um Cma i br skg¨¦ Uinervti z y Plode vzkmu?u Cbagmkirs¨¦ Uvnierizty, nze¨¢?le¨ª na tom, v jk¨¦am pado?¨ª josu psemn¨ªa ve svol¨§ , jnedi¨¢ dlei??t¨¢ v¨§c je , aby pvrn¨ª a plodsen¨ª ps¨ªmnea blya ve s¨¦p¨¢vnrm pao?d¨ª. Ztbyek m??e b?t ¨²npl¨§ pehze¨¢n?? a i ps?eto jej m?et?e ?s¨ªt ¨²lnp¨§ bez plob¨¦mr?.A to porto, ?e ldiks¨¢ msyl n?tee k?da¨¦ pesmn¨ªo satmsaton¨§, ale ?te svolo jkao cleek . Myse? interpretuje modely zalo?en¨¦ na pre?itej sk¨²senosti ¨C alebo na modeloch, ktor¨¦ u? pozn¨¢.
  • 29. ?
  • 30. Zajtra o 10.00 hod je? zatmenie slnka, teda nie?o, ?o sa? ka?d? de¨¾ nevid¨ª. Nech pracovn¨ªci nast¨²pia? v? pracovnom oble?en¨ª na dvor. Pri pozorovan¨ª tohoto zriedkav¨¦ho? javu pod¨¢m pr¨ªslu?n? v?klad.Ak bude pr?a?, nebude ni?? vidie? a v tom? pr¨ªpade p?jdeme do zasada?ky.
  • 31. Na pokyn riadite?a? bude zajtra o 10.00 hod zatmenie slnka.? Ak bude pr?a?, nebude to mo?n¨¦ na dvore? v? pracovnom oble?en¨ª vidie?. V tom pr¨ªpade sa prevedie zatmenie? slnka? v zasada?ke, teda nie?o, ?o sa ka?d? de¨¾ nevid¨ª.
  • 32. Ak bude zajtra pr?a?? v zasada?ke, ?o sa ka?d? den? nevid¨ª, zmizne zajtra o 10.00 hod riadite?? v? pracovnom oble?en¨ª.
  • 33. Zajtra o 10.00 hod? zmizne n¨¢? riadite?. ?koda, ?e se to ned¨¢? vidie? ka?d? de¨¾.
  • 34. ? Nech id¨² do p¡­..e? v?etci aj s riadite?om.
  • 35. ?
  • 36. ?
  • 37. ¡° We see the world not as it is, but as we are¡± Stephen Covey
  • 38. Ak¨¦ podmienky musia nasta? aby v komunika?nom vz?ahu vznikla d?vera? 1.skupina: ?o d?veru buduje? 2.skupina: ?o d?veru oslabuje?
  • 39. ?
  • 40. Extrovert Introvert Pragmatick? ³§´Ç³¦¾±¨¢±ô²Ô²â
  • 41. Poznajte svoje publikum Poznajte svoju t¨¦mu Poznajte, ?o ?ud¨ª pravidelne zauj¨ªma Bud?e stru?n? Jasne uk¨¢?te, kde je pr¨ªnos v¨¢?ho prejavu ?trukturujte svoj prejav Bud?e z¨¢bavn? Pridajte nie?o naviac Vyu?¨ªvajte techniku Bud?e pripreven¨ª
  • 42. Jasne definujte cie? a zhodnite sa na ¨¾om Budujte porozumenie Akt¨ªvne po?¨²vajte, parafr¨¢zujte a sumarizujte Poznajte svojich protivn¨ªkov-ich slab¨¦ aj siln¨¦ str¨¢nky Pracujte na dosiahnut¨ª najmen?ieho v¨ª?azstva Dajte si z¨¢le?a? na tom aby panovala dobr¨¢ atmosf¨¦ra Pozorne po?¨²vajte a d¨¢vajte ve?a ot¨¢zok Dosiahnite ?o najvy??¨ª po?et ?NO Nevstupujte do konfliktu Bud?e n¨¢zorn¨ª (tabu?ky,grafy) Hovorte ?re?ou kme¨¾a¡° va?ich partnerov

Editor's Notes

  • #11: In small groups, formulate definitions of communication, then discuss them. What is communication? According to a definition in information theory, communication is everything where information is conveyed . We are going to tackle direct human communication, which forms a part of social and biological communication. This is meant to signify a direct communicative relationship between two persons, involving all human senses. Even behaviour is communication We must know that it is impossible not to communicate. Behaviour is an integrative expression of the personality, and is communication at the same time, which is vital for us, and takes place on a continuous basis. The medium of communication The figure shows that other communications devices may be inserted in the information conveyed between two pe rso ns, i.e. the medium of communication may be air, electronic or magnetic waves, etc. For instance, communication may be election campaign billboards, a bottle post or a novel as well. The ability to communicate It shows how detailed and varied the way I express myself is to match the situation, the partner and my aims, and how detailed an understanding I can have of the other party¡¯s expressions, how rigid or flexible my view of the other party is, i.e. if it is adjusted by new information.
  • #12: Module name: The basic notions of communication The key message of the module: communication is not a one-off, homogeneous event, but can be sectioned, which can be combined into a successive process. Duration: 10 minutes Objective : Introduce the process and seperable elements of communication Cross-connection: In order to be as successful as possible in recognizing and distinguishing the behavior patterns of our partner in communication and our own, we should be aware of the basics of communication, and know the channels of communication and their components. In the continuation, we are going to review the necessary knowledge. What is the difference between medium and channel? Medium: - the system of conditions independent from man. There is always a medium (e.g.. air). Channel: - the system of conditions developed by man. It doesn¡¯t always exist, e.g. TV, radio. Coding and decoding The process of formulating a message (e.g. speech) is termed coding, and the development of an impression decoding. These two words have been borrowed from the technical systems, where in many cases the results of coding and decoding fully overlap, i.e. the decoded information will be identical with the pre-coding information. In interpersonal communication, these processes result in rather more differences, i.e. we are not sure to understand the same thing the sender originally intended us to. Understanding We conjure up a full, reasonable and logical image out of the (generally incomplete) information available to us. This means that we use a fraction of events going on in reality to develop a full image, or an impression. This is how it is possible for two persons to develop two contradictory images from a shared experience, which both will certainly consider as logical and accurate, based on their own models. Noises in communication Each link in this chain holds possibilities of mistakes. The Sender has certain feelings for the Receiver. Their intention to communicate a certain feeling is manifest in certain behavior. The Receiver perceives this behavior in their own way, based on their own necessities, feelings, experience, etc. The way of perception will evoke a certain feeling in the Receiver (liking, anger, fear, etc.) This will be used to understand the Sender¡¯s intentions, and to assess the Sender¡¯s personality. Notes: The channel may also function as a filter, i.e. may be a disposition or stereotype. (e.g. if I refuse the transmitter of communication. This is often seen in political life between opposing parties, and they do not notice that they basically convey the same message.) A lesson learnt from this figure is that whatever the number of elements in communication, they should be considered as many sources of error.
  • #21: Helysz¨ªn a footerb?l...
  • #29: Zobrazte nadpis. Vyberte jedn¨¦ho ¨²?astn¨ªka, ktor? bude ma? za ¨²lohu pre?¨ªta? ?bleskov¨² spr¨¢vu¡°. Je dobr¨¦ ak ¨²?astn¨ªk vie po ?esky, lebo spr¨¢va je z ?esk?ch nov¨ªn. Ak m¨¢te dobrovoln¨ªka, zobrazte mu spr¨¢vu. Po pre?¨ªtan¨ª kr¨¢tko rozoberte, presne pod?a textu v ?l¨¢nku. Na z¨¢klade sk¨²senost¨ª, m¨¢me v?dy snahu si niektor¨¦ veci domyslie?. Niekedy to v?ak nemus¨ª by? to najspr¨¢vnej?ie rie?enie....
  • #30: Helysz¨ªn a footerb?l...
  • #36: Uk¨¢?te slide. Sp?tajte sa ¨²?astn¨ªkov, kto vid¨ª star¨² ?enu.......nesk?r kto vid¨ª mlad¨² ?enu. Dajte priestor tomu, kto vid¨ª ?star¨² ?enu¡° nech ju uk¨¢?e ostatn?m. N¨¢sledne nech niekto uk¨¢?e ?mlad¨² ?enu¡° ostatn?m. Sp?tajte sa, kto vid¨ª obidve ?eny....... Vn¨ªmanie je to, ako veci okolo seba vid¨ªme. Obraz ako ich vid¨ªme je ovplyvnen? na?imi sk¨²senos?ami. Zd?raznite ¨²?astn¨ªkom, ?e ka?d? m??e vidie? svoj obraz, ka?d? z nich m??e ma? svoju pravdu, svoj obraz o ?ivote. Neznamen¨¢ to v?ak, ?e ten n¨¢zor je zl?/dobr?. Ka?d? m¨¢ svoj ?uhol poh?adu¡°.
  • #38: Interakt¨ªvna prezent¨¢cia. Po?iadajte ¨²?astn¨ªkov, nech jednotliv¨¦ tv¨¢re, tie ktor¨¦ vidia aj uk¨¢?u ostatn?m. Spolu po?¨ªtajte. Je ich 5....alebo 8....alebo 11? M¨¢ vt¨¢k tv¨¢r?.....M¨¢ pes tv¨¢r? Ka?d? m¨¢ svoj v?sledok, spolu v?ak m??ete objavi? tv¨¢re(veci), ktor¨¦ ste mo?no sami nevideli. Aj preto napr. v pr¨¢ci je d?le?it¨¦ a m¨²dre podeli? sa o sk¨²senosti/ot¨¢zky s kolegami.