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KP Right to Public Services Act 2014

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Gulbaz Ali Khan
Gulbaz Ali Khan

This document outlines the Right to Public Services Act passed in Khyber Pakhtunkhwa, Pakistan in 2014. It establishes citizens' rights to timely access public services and hold government officers accountable. Key points include citizens having the right to access services within a specified time period, demand that officers perform their duties, and claim compensation for delays. It specifies that the government will display information on designated officers, service times, and descriptions. It also establishes appeal authorities to handle denied requests, impose penalties on non-compliant officers, award compensation, and appoint a commission to oversee the process and ensure citizens' right to public services.

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Citizen Engagement for Social Service Delivery Government of Khyber Pakhtunkhwa Right to Public Services Act KP 2014 1
Citizen Engagement for Social Service Delivery Public service now a right Right to time bound provision of public service. Every eligible person (resident of KP) shall have the right to: Access to public service (Accessibility) Receive the service within a specified time in a transparent manner (Transparency) Demand performance of duties and function of designated officer (Openness/Accountability) Hold accountable public officer and claim compensation on failure and/or delay in service provision (Accountability) 2
Citizen Engagement for Social Service Delivery Public Display of Information Government may specify the time within which such services will be provided. Notification of designated officers responsible for disposal of public service. Recommendations will be sought from all government departments on specified time and precise description of service. 3
Citizen Engagement for Social Service Delivery Provision of public service 4
Citizen Engagement for Social Service Delivery What if public service is denied? 5 Appellant Authority: Secretary of department Appellant authority shall give chance to both applicant and designated officer of being heard in person
Citizen Engagement for Social Service Delivery Penalty on non-provision Appellant authority may issue show-cause notice to designated officer Deficient Not within time limit Appellant authority may impose fine on designated officer not less than PKR500 but not exceeding PKR25000 6
Citizen Engagement for Social Service Delivery Penalty & Compensation Commission can also impose fine on appellant authority for not deciding the appeals within time, not less than PKR1000 but not exceeding PKR25000 The appellant authority and/or commission may direct to award compensation not exceeding 70% of fine imposed 7
Citizen Engagement for Social Service Delivery Penalty & Compensation The commission may recommend disciplinary action to defaulted public official Govt may publicize the good performers once in a quarter, award roll of honour Govt may appoint independent panel of evaluators for devising a comprehensive policy, may prescribe cash awards 8
Citizen Engagement for Social Service Delivery KP Right to Public Service Provision Commission 9 Financial management or public administration, regulation and discipline Chief Commissioners and commissioners shall hold office for a term of 3 years and/or achieve the age of 65 years whichever is earlier In case of absence or incapacity, govt may appoint eligible person who shall hold office for a term less than 6 months
Citizen Engagement for Social Service Delivery Powers of the commission Hearing appeals against orders of Appellant authority Make provisions for speedy access to public services Payment of compensations for delayed public service provision by a designated officer to eligible person 10
Citizen Engagement for Social Service Delivery Incidental Provision Any person who is found guilty of frivolous complaint, appellant authority may refer his/her case to commission who will then issue show cause notice and ask to report within 15 days. If commission is not satisfied with his/her reply, can impose fine not exceeding PKR50000. 11
Citizen Engagement for Social Service Delivery THANKS 12

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KP Right to Public Services Act 2014

  • 1. Citizen Engagement for Social Service Delivery Government of Khyber Pakhtunkhwa Right to Public Services Act KP 2014 1
  • 2. Citizen Engagement for Social Service Delivery Public service now a right Right to time bound provision of public service. Every eligible person (resident of KP) shall have the right to: Access to public service (Accessibility) Receive the service within a specified time in a transparent manner (Transparency) Demand performance of duties and function of designated officer (Openness/Accountability) Hold accountable public officer and claim compensation on failure and/or delay in service provision (Accountability) 2
  • 3. Citizen Engagement for Social Service Delivery Public Display of Information Government may specify the time within which such services will be provided. Notification of designated officers responsible for disposal of public service. Recommendations will be sought from all government departments on specified time and precise description of service. 3
  • 4. Citizen Engagement for Social Service Delivery Provision of public service 4
  • 5. Citizen Engagement for Social Service Delivery What if public service is denied? 5 Appellant Authority: Secretary of department Appellant authority shall give chance to both applicant and designated officer of being heard in person
  • 6. Citizen Engagement for Social Service Delivery Penalty on non-provision Appellant authority may issue show-cause notice to designated officer Deficient Not within time limit Appellant authority may impose fine on designated officer not less than PKR500 but not exceeding PKR25000 6
  • 7. Citizen Engagement for Social Service Delivery Penalty & Compensation Commission can also impose fine on appellant authority for not deciding the appeals within time, not less than PKR1000 but not exceeding PKR25000 The appellant authority and/or commission may direct to award compensation not exceeding 70% of fine imposed 7
  • 8. Citizen Engagement for Social Service Delivery Penalty & Compensation The commission may recommend disciplinary action to defaulted public official Govt may publicize the good performers once in a quarter, award roll of honour Govt may appoint independent panel of evaluators for devising a comprehensive policy, may prescribe cash awards 8
  • 9. Citizen Engagement for Social Service Delivery KP Right to Public Service Provision Commission 9 Financial management or public administration, regulation and discipline Chief Commissioners and commissioners shall hold office for a term of 3 years and/or achieve the age of 65 years whichever is earlier In case of absence or incapacity, govt may appoint eligible person who shall hold office for a term less than 6 months
  • 10. Citizen Engagement for Social Service Delivery Powers of the commission Hearing appeals against orders of Appellant authority Make provisions for speedy access to public services Payment of compensations for delayed public service provision by a designated officer to eligible person 10
  • 11. Citizen Engagement for Social Service Delivery Incidental Provision Any person who is found guilty of frivolous complaint, appellant authority may refer his/her case to commission who will then issue show cause notice and ask to report within 15 days. If commission is not satisfied with his/her reply, can impose fine not exceeding PKR50000. 11
  • 12. Citizen Engagement for Social Service Delivery THANKS 12