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Kristina Brown Resume
- 1. Kristina Brown 308 Jane Street ♦ Toronto, ON M6S 3Z4 ♦ 416-294-9587 ♦ Seeking a position in the capacity of Retail Management bringing the following experience, skills and attributes: ♦ ♦ ♦ Dedicated and detailed oriented with experience and knowledge of retail store operations, management and corporate policies. The ability to motivate and direct others in a supportive and cooperative team environment. Superior telephone, customer service and computer skills in MS Word, Excel, Outlook and Powerpoint. Strong work ethic with exceptional organizational and communication skills, adaptable and enjoys new challenges. PROFESSIONAL EXPERIENCE October 2010 to present SoftMoc Toronto, Ontario Store Manager • Administrative: wrote closing sales reports- audited all receipts – wrote schedule on a bi-weekly basis- completed bank deposits-completed all new hire paperwork-completed employee pay requests and vacation requests paperwork- completed employee productivity and customer ratings reports every week-submitted employee hours on a bi-weekly basis to head office-processed on-line orders to be sent to customers • Merchandise: received all merchandise coming into the store – introduced new products to the sales associates and taught them any related product information – conducted merchandise markdowns- completed inventory audits four times a year- merchandised all areas of the store according to head office plan- completed merchandise recalls to be sent back to warehouse facility-completed store to store transfers • Management: opening and closing of the store –communicated daily sales goals to sales associates – trained and coached all associates on selling techniques – assisted customers with any needs they had including special orders, refunds and exchanges- made sure sales associates were offering customers shoe care products and getting them to sign up for our frequent buyer program- motivated sales associates to meet targets with different employee contests and feedback training-continually met or exceeded stores sales targets-organized and led staff meetings Fossil Etobicoke, Ontario December 2009 to October 2010 Assistant Manager • Administrative: updated weekly employee productivity reports - wrote sales reports at closing each night for district manager – processed payroll – wrote weekly schedules according to employee availability – called other stores for customer merchandise orders – sent out paperwork to head office bi-weekly – audited all receipts – wrote a daily planner at opening each day that was an overview of the stores daily plan, where we were week to date and month to date and any other sales related information • Merchandise: received all merchandise coming into the store and followed up with any discrepancies – conducted floor-sets bi-weekly according to the head office directed plan-o-gram – introduced new products to the sales associates and made sure they had the necessary product knowledge on these items – conducted merchandise markdowns and transfers – organized the store’s back-stock • Management: opening and closing of the store – communicated daily sales goals to each associate – provided the necessary training and coaching to all sales associates – assisted customers with any needs they had including returns and merchandise orders – made sure that all customers were greeted and assisted – asked open-ended questions to customers to find out what needs they had – coached sales associates on adding on to the sale and various other selling skills
- 2. Mar-Che Designs Inc. Etobicoke, Ontario September 2009 to present Merchandiser and Sales Coordinator • Administrative: answered telephone calls from clients - set up meetings with prospective clients - faxed and e-mailed purchase order forms and other related paperwork - met with clients to discuss cost and shipment dates –prepared packages to be mailed • Merchandise: bought fabric for the designer- merchandised the pillows to make them look visually appealing –organized fabric samples Esprit Toronto, Ontario April 2008 to September 2009 Assistant Manager • Administrative: prepared daily sales reports for district manager - updated all productivity reports - monitored and maintained merchandise inventory – processed payroll – assisted in preparing weekly schedule- called other stores for merchandise orders for customers- sent out weekly paperwork to head office • Merchandise: introduced new products to the sales associates - identified strong and weak style trends - merchandised all windows, walls and floor fixtures - replenishment of products on the sales floor - conducted merchandise markdowns- received and transferred merchandise • Management: opening and closing of the store - communicated daily revenue goals to the sales associates - maintained an open communication with customer service issues and sales associate relations - provided the training and coaching with the sales associates to achieve their targeted revenue goals- assisted customers with any needs they had including returns, follow up in the fitting room and merchandise orders Talbots Etobicoke, Ontario April 2007 to April 2008 Management Trainee • Administrative: prepared daily productivity and deposit reports - monitored and maintained merchandise inventory - processed payroll information - scheduled sales associates weekly hours - assisted in preparing forecast sales reports • Merchandise: introduced new products to the sales associates - merchandised all windows, walls and floor fixtures in the store - replenishment of product on the sales floor – transferred merchandise to outlets • Management: opening and closing of the store - communicated daily sales goals to the associates - maintained an open communication with customer service issues and sales associate relations - made sure customer service was always put first and encouraged my associates to do the same - phoned other store locations to find products for customers EDUCATION Seneca College - Toronto, Ontario – Fashion Merchandising and Retail Management Diploma Mohawk College – Hamilton, Ontario – Preparatory Music Certificate Valley Heights Secondary - Langton, Ontario- Ontario Secondary School Diploma Dale Carnegie Course- Toronto, Ontario- Effective Communications and Human Relations
- 3. REFERENCES AVAILABLE UPON REQUEST