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IT 4983 Capstone Project Report
2012 - 2017
Jack G. Zheng
May 9, 2017
http://itcapstone.blogspot.com

IT 4983 Course Overview
• Students work in teams to develop or implement a real-world IT solution
– Address a typical business and organizational need such as data
management, application development, system deployment, or security
analysis.
– Apply information technologies, applications, best practices, and standards
in technical design, development, and implementation.
– Practice soft skills in a real world IT project, including project planning and
management, research and learning, communication, writing, presentation,
and team work.
• Create value-added deliverables in three categories:
– Business-Value: to assist in analyzing and developing IT solutions to meet
business needs.
– Personal-Value: to assess what a student have learned and produce a
career portfolio to demonstrate competences that will add value to a
student’s career.
– Degree-Value: to assess the key knowledge and skills throughout the BSIT
degree program and the ability to articulate their relevance to career goals

General Project Features
Involve IT related design, development, implementation, analysis and research.
Have real-world contexts, requirements, communications, and challenges.
Are completed in about 3 months, by a team of 3 to 5 people (about 120
hours of project time per person, and about 400 to 500 man hours total).
Include both technical components and soft skill components such as
communication, teamwork, research, project management, presentation, etc.
Require students to learn and practice new knowledge and skills.

Basic Types of Projects
• Focusing on the design and
development of applications
to address particular
business needs. The
development does not
necessarily just rely on
programming.
• Development of database
driven web applications
• Database design and
development
• Mobile website/app
development
• Dashboard development
Development
• Focusing on the system
implementation and
administration aspect. This
may include the evaluation,
installation, configuration,
deployment, migration, and
testing of IT systems (both
hardware and software) to
meet business needs.
• Install and configure virtual
systems and applications
• System or data migration
• Network design
• Data gathering and
processing
Implementation
• Focusing on the analysis and
documentation of business
and IT problems and
requirements, or research on
technologies, products,
users, and markets. The
process involves various
methods of data collection,
analysis, and reporting. An
analysis and research report
is produced.
• System or network analysis
for performance
• Security analysis
• Market or product research
Analysis /
Research
• A mixture of the two or three above.
Hybrid

2012-2017 Quick Stats
• 11 semesters
• 243 students
• 58 teams
• 54 (different) projects
• 30 clients
– 17 external clients 0
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Projects by Type

Project Clients
• Project clients (owners) include
– Individuals, including faculty, private investor, personal start-up
– University department and units
– Companies, including local small companies to national
– Non-profits ranging from small to large
– Government departments, public school systems
• Values
– Assist clients with their IT needs
– Analyze and research (evaluate and assess) new technologies,
tools, systems, and approaches
– Build proof-of-concept solution/product to demonstrate ideas
– Investigate the feasibility of alternative solutions
• Benefits to clients
– Save resources
– Have a source of information or new perspective
– Learning along the process

Major Project Clients
• Companies
– Anthem
– BravePoint (now part of Progress Software)
– NueSoft Technologies
– DocWeb
– In-Touch IT
– WhatsThe.Buzz
– R.E. Thompson Travel Services
• Non-profit and government
– Georgia Tech Research Institute
– Georgia Technology Authority
– Forsyth County Schools
– Center for Visual Impaired
– International Community College
– Bethany Negash Foundation
– Atlanta Community Toolbank
• Internal
– KSU Distance Learning Center
– College of Computing and Software Engineering (CCSE)
– CCSE Lab
– CCSE faculty members
– SPSU University IT Services
– SPSU Stinger IT (ARN)
– SPSU Web Services

Example Projects by Type
Development:
• BravePoint consultant performance
dashboard
• Sitemap Explorer: an FireFox add-on
• DESRIST CMS website
• BethanyNegashFoundation.org
website
• Atlanta Toolbank reservation
application
Implementation:
• CCSE VMWare ThinApp deployment
• CCSE VMWare Mirage deployment
• CCSE Lync implementation
• ARN Single Sign-On (ADFS)
implementation
• Forsyth county schools personal site
solution
• FoxPro data and report migration
Analysis/Research:
• SPSU website traffic analysis
• GTA threat analysis and report
• Team collaboration system research
• NueMD SQL query analysis
• Open source EHR systems
evaluation
• CCSE web log analysis
• GTRI ELSYS disaster recovery plan
Hybrid
• ICS school intranet portal
• CSE SharePoint intranet portal
• CVI volunteer management system
• Amazon data gathering and analysis
• Anthem big data profile modeling
• DLC Training Course on Moodle
• GTRI ticket system replacement
View all projects at http://itcapstone.blogspot.com

Client Feedback Highlights
“The IT Capstone project was an
enlightening experience that enabled us
to have a new point of view at several
procedures we use internally. This new
point of view could help us open some
opportunities and find answers to some
risk we were not taking seriously
before.”
“… we are incorporating elements of
their project into our Monthly CIO Cyber
Review. Their visualization of data thru
the use of graphs was very effective
and we have modified some of their
ideas for use in our reporting
environment.”
NueMD, spring 2015
GTA, fall 2012
View more at: http://itcapstone.blogspot.com/p/feedback.html
Steven, fall 2015
Dr. Hossain, fall 2015
“I have completely enjoyed this project. This
project [ignites the] start of a long term
research on applying log processing
towards analyzing security and privacy
breaches. I think the student got stressed
out, but the key success is their own
overcoming of various challenges time to
time including technical and sharing of
experiences from each other.”
(This capstone project) “really allows the
collaboration between school and
business. I can see it will work out great for
some proof of concept projects for
businesses. Will do it again.”

Student Reflection Highlights
I liked the fact that there was
no real “instruction” involved. It
was up to us to find and solve
the problems. We were given a
starting point and an ending
point, and everything in
between was our responsibility
to handle. That is the essence
of real-world experience, and I
believe that, especially for the
younger students, it is an
experience that cannot have a
value placed on it.
This class gave me the experience in a
team leader position to learn more about
the role of leader and how to better deal
with the stress related to a larger project
(organization, scheduling, attention to
details). This class also gave me more
confidence in myself and not to be shy
when needing to communicate clearly
with teammates and projects owners. I
feel I am a better more confident person
because of it. This class also reinforced
my future goals to become a team
leader/ project manager in my career.
View more at:
http://itcapstone.blogspot.com/p/feedback.html
I learned a lot form this experience and
actually enjoyed the challenges that we faced
along the way in hind sight. I felt that I was
actually using and applying the knowledge I
had learned in school for a real project, not
just another grade for a class.
I view this project as the most helpful
of all the courses in my degree
program and career. Capstone has
taught me more about myself and how
to interact with others and how the real
world work environment might be like.

Featured Projects
• The following slides provide brief information
about these projects
– NueMD data query analysis
– BravePoint performance dashboard
– GTA cyber threats analysis and reporting
– FoxPro data migration
– GTRI ELSYS ticket system
– Forsyth county school personal site solution
– SPSU website traffic analytics
• For more featured projects and their details,
visit
– http://itcapstone.blogspot.com/search/label/Feature
d%20Project

NueMD
• Overview
– Nuesoft Technologies, Inc. is a healthcare software as a
service (SaaS) company headquartered in Marietta, Georgia.
NueMD IT intended to analyze the SQL queries sent by its
applications to various databases. The purpose of this project
is to identify anomalies in the way queries are used.
Examples of these anomalies can be a query that runs too
often, or a query that takes longer than expected, etc.
• Major work and deliverables
– Analyze SQL query log database
– Write analysis report
– Document all data ETL process
• Project sponsor
– NueMD http://www.nuemd.com

BravePoint Performance Dashboard
• Overview
– BravePoint uses a custom system to manage consultant work
and project contracts. The management wanted to analyze
the performance data using a dashboard based tool. The
student team was required to utilize Qlikview as the desired
technology to deliver the executive dashboard.
– Discover and define key performance indicators (KPIs)
through interviews with major stake holders.
– Design data points and develop requested dashboards using
Qlikview.
– Document entire process for users of executive dashboard.
• Project sponsor
– BravePoint Inc. http://bravepoint.com

GTA Cyber Threat Reports
• Overview
– In this project, students worked with the Office of Information Security,
Georgia Technology Authority. The team assisted in the implementation and
performance of activities related to cyber security, cybercrime support, and
cyber terrorism analysis as part of the State’s responsibilities under the US
Dept. of Homeland Security, National Cyber Incident Response Plan of
2010.
– Perform collection, analysis, and dissemination of information relative to
cyber threats, cyber-attacks of a terrorist or criminal nature within and
against the State of Georgia, its citizens, or infrastructure.
– Perform research and collect information through open sources.
– Develop or employ an analysis framework and build a database to store
incidents and threats data.
– Produce a monthly report, and improve the report with quantitative data and
various visualizations.
– Develop a web application to access and manage the data
• Project sponsor
– Georgia Technology Authority http://gta.georgia.gov

FoxPro Migration
• Overview
– X (anonymized) is a tabletop manufacturing company which has
used FoxPro database for the past 20 years. The FoxPro database
was terminated by Microsoft in 2007 and the support will end in
2015. The company has the need to migrate its database to a new
database platform. In this project, the team helped the client to
analyze and implement the migration plan.
– Design a new database using SQL Server and document the design
– Import FoxPro data to SQL Server. Write scripts to regularly (every
X hours) update the SQL Server with updated FoxPro data.
– Write queries and generate a few reports from the data.
– Maximize the use of tools/functions/procedures that are built into MS
SQL Server, in order to make the solution as standard as possible.
– Produce emails to customers with shipping information.
• Project sponsor
– In-Touch IT Computer Services http://www.intouchit.com

GTRI-ELSYS Ticket System
• Overview
– The Georgia Tech Research Institute Electronic Systems Laboratory (GTRI-ELSYS) is an
applied research organization that provides technical solutions to a variety of sponsors and
supports about 450 researchers and staff. The computer support department currently
uses Kayako’s eSupport, version 3.70, a web application for submitting trouble tickets. This
version is rather outdated and Kayako has completely re-engineered their currently offered
ticket software. GTRI-ELSYS would like to either get this system upgraded to the latest
version Kayako provides or purchase a new system and migrate the tickets over.
– Research and determine the feasibility of both upgrading and replacing the existing
software
– Provide possible solutions with an Analysis of Alternatives (AoA)
– Develop implementation plan for the chosen solution
– Create process documentation and scripts, if necessary, for migrating ticket data to new
system
– Implement the new ticketing system
• Project sponsor
– Georgia Tech Research Institute Electronic Systems Laboratory
http://www.gtri.gatech.edu/elsys

Forsyth Country Schools
• Overview
– Forsyth county schools is a K-12 education system that serves over 42,600
students in 35 schools, the seventh largest school system in Georgia. It is
the largest employer in the Forsyth County with over 4,300 full-time
employees and 1,300 substitutes. FCS wanted to provide a simple personal
website hosting solution to its employees and students, with integrated login
using the current Active Directory system. A team was charged to study
FCS needs, recommend, and implement a solution. The final solution was
implemented on WordPress.
– Analyze and document client needs of setting up personal websites for
students and faculties.
– Research several possible solutions and make a recommendation
(including WordPress).
– Integrate the solution with single sign-on by active directory.
– Implement the recommended solution to demonstrate its effectiveness.
• Project sponsor
– Dr. Lessell Bray, Chief Technology and Information Officer, Forsyth County
Schools

SPSU Website Traffic Analytics
• Overview
– SPSU’s new website uses Google Analytics to record web usage.
We have a lot of usage data but did not really make use of them. In
this project, students analyzed the traffic data related to CSE
websites (CSE, CS, IT, etc.) to understand visitors and
recommended web site improvements.
– Analyze Google Analytics data for CSE related web sites
– Discover and report notable facts and trends, and analyze
problems, causes and impacts, based on student's expertise and
project owners’ requirements
– Recommend CSE website improvements based on the analysis
– Build custom reports and dashboards for CSE using Google
Analytics
– Recommend possible Google Analytics settings and configurations
• Project sponsor
– SPSU Web Services

Poster sessions were organized before formal presentations to
project owners, faculty, and industry advisory board members
More photos: https://plus.google.com/photos/108573100742046014316

More Information
• IT Capstone report 2012-2017
– http://www.slideshare.net/jgzheng/it4983-capstonereport2012
• IT Capstone Course Information
– http://itcapstone.blogspot.com
– http://jackzheng.net/teaching/it4983/
• Publications
– Practicing and Evaluating Soft Skills in IT Capstone Projects, SIGITE 2015
– Effects of communication, leadership, and team performance on successful
IT capstone projects: a case study, SIGITE 2011
• More info
– IT department: http://ccse.kennesaw.edu/it
– IT department blog: http://ksu-ccse-it.blogspot.com
– IT Graduates LinkedIn Group:
http://www.linkedin.com/groups?gid=4673332
– CCSE Computing Showcase (C-Day) http://ccse.kennesaw.edu/computing-
showcase/computing-showcase.php

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KSU IT Capstone Report 2012-2017.pdf

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KSU IT Capstone Report 2012-2017.pdf