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Curriculum Vitae
LAUREN JONES
PERSONAL DETAILS
Location: Manchester
Notice Period: 4 Weeks
Minimum Salary required: £25,000
Driving Licence: Yes
Systems Experience: MicrosoftOffice, MicrosoftExcel, Visio,
Power Point, OB10, SAP & Sage 50
CAREER SUMMARY
July 2014 –May 2015
May 2015 - Present Shred-It Ltd
Credit Controller
Credit Control TeamLeader
Duties andResponsibilities:
ï‚· Maintaining exceptional customer relations and promoting sound
customer service/experience.
ï‚· Collecting top Local/National/Consolidated accounts with debt ranging
from30-60 days and <90 days overdue.
ï‚· Process mapping
ï‚· Management reporting
ï‚· Processing arrear reminders
ï‚· Managing a team of 14 credit controllers
ï‚· Manage legal action process and suspension of accounts
ï‚· Managing credit note process and trackers
 Team 1-2-1’s
ï‚· Recruitment & interview process
ï‚· Debt calls
ï‚· Managing UK inbound email boxes
ï‚· Allocation of Cash, Card, BACs & Cheques
ï‚· Reconciling accounts including reversals
ï‚· Generating invoices, statements and re-bill
ï‚· Resolved customer queries
 Write off ’s
ï‚· Reporting in to the AR Manager
ï‚· Overseeing the Iron Mountain integration
ï‚· Ran AR Department for 10 weeks with no AR Manager & no SSCDirector
and maintained a steady DSO
May 2013 –July 2014
Estates &Law Ltd
Credit Controller
ï‚· Managing approx. 1000 accounts
ï‚· Dunning Letters
ï‚· Managed Legal process
ï‚· Generating invoice and statements
ï‚· Reporting to Managing Director
ï‚· Allocation of Cash, BACs, Cheque & Card payments
ï‚· Reconciling customer accounts
ï‚· Managing paymentplans
ï‚· Credit check and monitor customer credit limits
ï‚· Bank reconciliations
ï‚· Resolved customer queries
ï‚· Eco-sign contracts
ï‚· General administrative duties
ï‚· Data entry onto in-housedata base
March2011 – May 2013
Support Worker
Blackpool Council
ï‚· Enabling Service Users to live independently within a supported
living environment
ï‚· Managing ServiceUser finances
ï‚· Personalcare duties
ï‚· Integration into the community
ï‚· End of life care
ï‚· Administration of medication
ï‚· Issuing CarePlans
ï‚· Risk Assessments
ï‚· Reporting
ï‚· General AD Hoc duties
Academic Education:
Maths C
English C,C
Science C,C
Geography C
History B
Child Care & Development C
R.E C
Resistant Materials C
Business Management & Administration – NVQ2
Key skills Maths & English
Health & Safety x 2
ECDL – Level 2
Customer Service - NVQ2
Moving & Handling
Safe Handling & Administering of Medication
Diploma in Health and Social Care
Safe Guarding Adults
Load Management

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  • 1. Curriculum Vitae LAUREN JONES PERSONAL DETAILS Location: Manchester Notice Period: 4 Weeks Minimum Salary required: £25,000 Driving Licence: Yes Systems Experience: MicrosoftOffice, MicrosoftExcel, Visio, Power Point, OB10, SAP & Sage 50 CAREER SUMMARY July 2014 –May 2015 May 2015 - Present Shred-It Ltd Credit Controller Credit Control TeamLeader Duties andResponsibilities: ï‚· Maintaining exceptional customer relations and promoting sound customer service/experience. ï‚· Collecting top Local/National/Consolidated accounts with debt ranging from30-60 days and <90 days overdue. ï‚· Process mapping ï‚· Management reporting ï‚· Processing arrear reminders ï‚· Managing a team of 14 credit controllers ï‚· Manage legal action process and suspension of accounts ï‚· Managing credit note process and trackers ï‚· Team 1-2-1’s ï‚· Recruitment & interview process ï‚· Debt calls
  • 2. ï‚· Managing UK inbound email boxes ï‚· Allocation of Cash, Card, BACs & Cheques ï‚· Reconciling accounts including reversals ï‚· Generating invoices, statements and re-bill ï‚· Resolved customer queries ï‚· Write off ’s ï‚· Reporting in to the AR Manager ï‚· Overseeing the Iron Mountain integration ï‚· Ran AR Department for 10 weeks with no AR Manager & no SSCDirector and maintained a steady DSO May 2013 –July 2014 Estates &Law Ltd Credit Controller ï‚· Managing approx. 1000 accounts ï‚· Dunning Letters ï‚· Managed Legal process ï‚· Generating invoice and statements ï‚· Reporting to Managing Director ï‚· Allocation of Cash, BACs, Cheque & Card payments ï‚· Reconciling customer accounts ï‚· Managing paymentplans ï‚· Credit check and monitor customer credit limits ï‚· Bank reconciliations ï‚· Resolved customer queries ï‚· Eco-sign contracts ï‚· General administrative duties ï‚· Data entry onto in-housedata base March2011 – May 2013 Support Worker Blackpool Council ï‚· Enabling Service Users to live independently within a supported living environment
  • 3. ï‚· Managing ServiceUser finances ï‚· Personalcare duties ï‚· Integration into the community ï‚· End of life care ï‚· Administration of medication ï‚· Issuing CarePlans ï‚· Risk Assessments ï‚· Reporting ï‚· General AD Hoc duties Academic Education: Maths C English C,C Science C,C Geography C History B Child Care & Development C R.E C Resistant Materials C Business Management & Administration – NVQ2 Key skills Maths & English Health & Safety x 2 ECDL – Level 2 Customer Service - NVQ2 Moving & Handling Safe Handling & Administering of Medication Diploma in Health and Social Care Safe Guarding Adults Load Management