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- 1. LESLIE GREY 217 Travers Circle 716Â235Â9623 Amherst, NY 14228 Lgrey_78@yahoo.com FINANCIAL PROJECT MANAGEMENT Financial professional with extensive experience and a diverse background in development of organizational financial architectures and infrastructures serving Fortune 500 companies. Extensive Accounts Receivable, Customer Service knowledge and strong ability to interact with executives, managers, and interdisciplinary teams in orchestration of organizational programs. AREAS OF EXCELLENCE ∙ Customer Service ∙ Skip Tracing ∙ Problem Solver ∙ Hard Worker ∙ Accounts Receivable ∙ Quality Assurance EXPERIENCE C’Mon Let’s Play Childcare Cheektowaga, NY Assistant Daycare Provider 5/2010Â2/201 ∙ Maintaining a safe play environment, sanitize toys and equipment and monitor the children’s activities ∙ Keep records on children, including daily observations, activities, meals served and medication administered ∙ Evaluate children’s emotional and social development with other children and give the parents or guardian feedback on the progress ∙ Identify signs of emotional and development problems during their interaction and give encouraging understanding of other and positive reinforcement to assist in the development of children ∙ Communicate with children’s parents or guardians concerning daily activities, behavior of their child ∙ Assist in preparing food and serving meals and refreshments ∙ Responsible for reading to children and teaching them simple painting, drawing, handicrafts and songs ∙ Dress children and change diapers ∙ Instruct children in health and personal habits, such as eating, resting and bathroom usage ∙ Responsible for disciplining children or initiating other measures to control behavior such as caring for ones clothes and picking up toys, books and sharing class equipment ∙ Perform administrative task, taking attendance, daily workflow reports, phone calls to parents, vendors and sponsors ∙ Assist children in the afterhours program with homework Zales Corporation Birmingham, AL Sales Representative 8/2006Â10/2008 ∙ Maintain assigned account bases while developing new accounts ∙ Answer headquarters calls for comptroller and take dictations from officials ∙ Answer customer inquiries of advertisements and promotions of products and services ∙ Locate and contact potential clients to offer advertising services ∙ Prepare promotional plans, sales promotion, advertising portfolio’s and sales contracts ∙ Input sales prices, total purchases , receive and process cash and credit payments into register ∙ Provide guidance on company compliance of sales procedures, return and exchange policies and security regulation ∙ Maintain records of sales and monitor inventory stock and requisition of new stock ∙ Monitor showroom floor for security risk and thefts and staying compliant to Zales Corporations ∙ Perform daily reconciliation of cash register, counting cash, filing credit card charge slips, coupons, vouchers and making cash deposits NCO Financial Systems Charlotte, NC Financial Advisor 10/2005Â6/2006 ∙ Set up payment arrangements based on customer financial situation to clear account ∙ Notify customers of delinquent accounts by inbound and outbound auto dialer and sending delinquency letters ∙ Answer customer inquiries of delinquent accounts and explain necessary actions and workout repayment plans ∙ Skip trace to locate delinquent customer accounts whose current contact information is inaccurate ∙ Updating accounts with information from inbound and outbound calls with the customer ∙ Responsible for purging deceased customers
- 2. ∙ Run delinquency and suspension reports to monitor and manage accounts 30, 60, 90 and 120 days ∙ Provide support for collections supervisor with escalated issues ∙ Responsible for managing the portfolio, analyzing payment and dialer systems, identifying and specifying employee development and company needs for improvement EDUCATION Livingstone College Business Administration Degree 2001ÌýÌýÌý ADDITIONAL SKILLS Microsoft Outlook, Power point, MS Excel, MS Access, MS Word, Alltel, Lotus 123,ÌýCalyx, SAP, Cost point, TCS, AS 400, Siebel, Oracle, Active listening skills, Strong organizational skills, Problem solver, MultiÂtasker