Link UAT Supervisor
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Vanessa Codner has accepted a 6 month secondment as User Acceptance Testing Supervisor to assist with testing a new home insurance system. Elizabeth Wollaston has been appointed Acting Supervisor of the national call center based in Perth. Chris Jones and Laura Downey have been selected as Acting Team Leaders in Perth, while Amira Hamdash will be Acting Team Leader in Parramatta.
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1. The O-I Melbourne plant had its best color change ever by planning well, communicating clearly, and working as a team.
2. O-I BJC Malaysia opened a new technical training center to provide hands-on training for employees on new processes.
3. O-I's leadership team visited various locations in the region to host communication sessions with employees and provide business updates.Company Profile
Company ProfileHassan Talal
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The Call BPO is a US-based, global provider of outsourcing solutions and proprietary technology to small and medium-sized businesses. They offer a range of BPO solutions including contact center/call center services, software development, and IT management. Their mission is to deliver high-quality, customized outsourcing services globally. They have experience in industries like telemarketing, customer support, data processing, and market research.More from Vanessa Codner (6)
Business Subject Matter Expert_UAT for APOS HH
Business Subject Matter Expert_UAT for APOS HHVanessa Codner
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This document provides details about the role of a business subject matter expert who will be responsible for user acceptance testing (UAT) of a new insurance application called ANUBIS POS Householders. The responsibilities of the role include documenting the entire UAT plan, producing test cases for multiple iterations, managing UAT resources, documenting test results, and communicating issues to the technical team. The role will require understanding requirements, engaging with stakeholders, and ensuring testing covers all necessary functionality before the mid-August go-live date. The project schedule indicates the role will be very busy from now through delivery.Doc1
Doc1Vanessa Codner
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Vanessa Pilkiw is nominated as the Personal Impact Champion for April 2005. She leads by example with honesty and an excellent work ethic. Vanessa pays close attention to detail in her work and coaches others to follow guidelines. She is always approachable with a happy demeanor and works hard. Vanessa recognizes her co-workers' accomplishments and encourages others. The nominator relies on Vanessa to forward requests to the right people and keep them informed, as she acts in the best interest of clients and the company.
2010, 30 Nov
2010, 30 NovVanessa Codner
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Vanessa received positive feedback from a customer, Mellena, for helping her complete her certification. Michael congratulates Vanessa for making a positive impact and thanks her for her work in helping others finish their certifications, even when it is frustrating. Mellena directly thanks Vanessa for guiding her to finally complete her certificate, saying she would not have managed it without Vanessa's help and guidance.
Link UAT Supervisor
- 1. I am pleased to announce the following appointments within the National Call Centre team. User Acceptance Testing Supervisor Vanessa Codner has accepted a 6 month secondment as User Acceptance Testing Supervisor. Reporting to Helen Wickens, Vanessa will assist the ANUBIS POS Household Project Team in supervising the UAT component in the development of Anubis POS Householders. Vanessa was a natural choice for this role. Over the past six and a half years with Western QBE, Vanessa has gained an extensive working knowledge of systems such as Anubis POS Motor, Anubis and SAM within the call centre environment. Vanessa's thorough knowledge of these systems will assist the project team to gain a better understanding of how proposed system changes and improvements, will affect actual end users. I have no doubt that Vanessa will be successful in her new role, and will add quality to the final Anubis POS Householders design for the Direct Distribution team. Acting Supervisor To provide the ongoing assistance and supervisory support within the national call centre team, Elizabeth Wollaston has been appointed Acting Supervisor - based in Perth. Liz has already proven to provide valuable support in her most recent role as a Team Leader. Liz has shown a strong ability to assist in the development and support of the call centre team, and has proven that she can accept any additional responsibility with ease. Liz has also personally achieved great success in her own personal sales results, and will now have even more opportunity to develop others to achieve the same. Acting Team Leader Appointments The above appointments have also provided the opportunity for additional team members to also step up to increased responsibilities. Both Chris Jones and Laura Downey have been successful in their application for Acting Team Leader roles based in our Perth team. Prior to joining Western QBE as an Insurance Specialist, Chris worked in the retail environment where he gained valuable leadership skills. Chris's experience in leading a successful retail sales team, will certainly assist the national call centre team achieve all its objectives.
- 2. Laura will also provide valuable assistance in her newly appointed role. Laura has been extremely successful in her own personal results in all aspects ranging from call handling, conversions to sales. Laura will also be able to apply her skills and knowledge gained from her studies outside of the workplace. Laura has completed a Diploma of Management. We have also been able to provide opportunity for an additional team leader in our Parramatta team. I am pleased to advise that Amira Hamdash has successfully gained the role of Acting Team Leader. Since joining Western QBE, Amira has certainly made a positive impact within the national call centre team. Amira has exceptional customer service and problem solving skills. Because of this, Amira is regularly utilised with the development of new recruits and has also previously assisted with Anubis POS user acceptance testing. Amira has also shown that she is dedicated to developing her career, having already completed Cert III, is now completing Cert IV in Customer Contact. I'm sure you will all join me in congratulating all the above team members. It's fantastic that the Direct Distribution team is able to promote our team from within, and provide ongoing career opportunities. Louise Pellicano National Call Centre Manager Direct Distribution Louise Pellicano National Call Center Manager Direct Distribution - Western QBE QBE Insurance Australia Direct: +61 2 9848 6735 Fax: +61 2 9848 6766 Email: louise.pellicano@qbe.com Visit us on the web at www.qbe.com A QBE Company - NIBA General Insurer of the Year 2002 to 2006