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Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
Education:
Medical Assistant 2004
Remington College - Dallas Campus
*Dean's List & Perfect Attendance Honors
High School Diploma 2003
Red Oak High School
Relevant Work Experience:
Healthcore Laboratories, LLC - Operations Manager 11/2014 - Current
 Established the laboratory workflow from the specimen receipt and demographics entry,
testing and release of results, insurance verification, and billing.
 Function as the head point of contact for the state of affairs for both Healthcore facilities.
 Perform internal audits on personnel, quality assessment, and billing reports.
 Coordinate instrument installation, validation, and required maintenance at both
facilities.
 Manage the laboratory's budget and discretionary spending.
 Function as the HR liaison in setting up employee benefits, PTO requests, and resolving
in-house conflicts.
 Participate as a critical member in operation meetings involving the company president,
outsourced affiliated companies, billing management, sister facilities, and the board.
 Finalized supply orders.
 Involved in the interviewing, hiring, and training of new staff from supervisors to data
entry.
 Accept and triage calls regarding customer service inquiries from patients and clinicians.
 Completion of all contracts and applications regarding federal licensing, business
agreements, and insurance networking.
Texas Pain Relief Group - Clinical Coordinator 03/2014 - 11/2014
 Directed and delegated behind the scenes clinic tasks, including rooming patients,
acquiring new & current medical history, EMR entry of patient demographics and medical
history/information.
 Supervision and training of new Medical Assistants.
 Responsible for accepting and triaging clinic calls (approx. 75-125/day).
 Performed all aspects of patient scheduling for appointments and surgeries.
 Accountable for all urine specimen receipt, testing, and timely output of results to
physicians, and any required specimen referral.
 Training on the Greenway EMR system.
 Optimized the office flow for both the patient experience and the clinical process for our
employees.
 Involved in establishing the office budget for discretionary spending and purchases
supplies (office and medical).
 Facilitated conflict resolution within the office and in customer service.
Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
Hercules Pain Management - Lead Medical Assistant 11/2013-02/2014
 Directed and delegated behind the scenes clinic tasks, including rooming patients,
acquiring new & current medical history, EMR entry of patient demographics and medical
history/information.
 Supervision and training of new Medical Assistants.
 Responsible for accepting and triaging clinic calls (approx. 75-125/day).
 Performed all aspects of patient scheduling for appointments and surgeries.
 Accountable for all urine specimen receipt, testing, and timely output of results to
physicians, and any required specimen referral.
 Training on the Centricity EMR system.
 Optimized the office flow for both the patient experience and the clinical process for our
employees.
 Involved in establishing the office budget for discretionary spending and purchases
supplies (office and medical).
 Facilitated conflict resolution within the office and in customer service.
Methodist Brain and Spine Institute - Medical Assistant 2008-2013
 Pre-cert test and surgeries
 Insurance verification
 Staple/suture removal
 FMLA paperwork
 Test and surgery scheduling
 Triage patients
 Chart preparation
 Proficient in Nextgen EMR
 Cross-trained in other departments
 New patient scheduling
 Vitals
Medical Assistant - Dr. Singh, OB/Gyn, Waxahachie Women's Health 2006-2008
 Appointment scheduling and surgery scheduling
 Chart preparation
 Vitals and chart documentation
 Lab requisitions
 Urinalysis
 Assist with minor surgery including surgery set up with sterile equipment
 Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection
and fetal heart tones
Medical Assistant - Dr. Anthony, OB/Gyn, Presbyterian Hospital 2004-2006
 Appointment scheduling and surgery scheduling
 Chart preparation
 Surgery scheduling
 Vitals and chart documentation
 Lab requisitions and urinalysis
Lori Robertson, MA Kymber201010@gmail.com
469-261-8118
806 Roaring Creek Dr.
Oak Leaf, TX 75154
 Assist with minor surgery including surgery set up with sterile equipment
 Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection
and fetal heart tones
 Triaging patient phone calls
Clinical Proficiencies:
Blood pressure EKG OSHA regulations
Basic hematology Dosage calculations Patient preparation
Exam trays Autoclaving Pressure dressing
CPR/AED Assist with minor surgery Sterile technique
Bandaging Injections Suture removal
Charting Medication administration Therapeutic modalities
Urinalysis Venipuncture Visual acuity
Vital signs Catheterizations Cast removal
Administrative Skills
 Scheduling patients, installs, and surgeries
 Proficient in Microsoft office
 Familiar with Greenway, Centricity, NextGen, Merge, & Engage EMRS
 Facility budgeting and supply order
 ICD 10/CPT coding
 Familiar with Medicare billing
 Federal and insurance network applications
 Familiar with CLIA and COLA high complexity compliance requirements
 Experience in remote operations oversight
References upon request

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Lori Robertson resume (1)

  • 1. Lori Robertson, MA Kymber201010@gmail.com 469-261-8118 806 Roaring Creek Dr. Oak Leaf, TX 75154 Education: Medical Assistant 2004 Remington College - Dallas Campus *Dean's List & Perfect Attendance Honors High School Diploma 2003 Red Oak High School Relevant Work Experience: Healthcore Laboratories, LLC - Operations Manager 11/2014 - Current Established the laboratory workflow from the specimen receipt and demographics entry, testing and release of results, insurance verification, and billing. Function as the head point of contact for the state of affairs for both Healthcore facilities. Perform internal audits on personnel, quality assessment, and billing reports. Coordinate instrument installation, validation, and required maintenance at both facilities. Manage the laboratory's budget and discretionary spending. Function as the HR liaison in setting up employee benefits, PTO requests, and resolving in-house conflicts. Participate as a critical member in operation meetings involving the company president, outsourced affiliated companies, billing management, sister facilities, and the board. Finalized supply orders. Involved in the interviewing, hiring, and training of new staff from supervisors to data entry. Accept and triage calls regarding customer service inquiries from patients and clinicians. Completion of all contracts and applications regarding federal licensing, business agreements, and insurance networking. Texas Pain Relief Group - Clinical Coordinator 03/2014 - 11/2014 Directed and delegated behind the scenes clinic tasks, including rooming patients, acquiring new & current medical history, EMR entry of patient demographics and medical history/information. Supervision and training of new Medical Assistants. Responsible for accepting and triaging clinic calls (approx. 75-125/day). Performed all aspects of patient scheduling for appointments and surgeries. Accountable for all urine specimen receipt, testing, and timely output of results to physicians, and any required specimen referral. Training on the Greenway EMR system. Optimized the office flow for both the patient experience and the clinical process for our employees. Involved in establishing the office budget for discretionary spending and purchases supplies (office and medical). Facilitated conflict resolution within the office and in customer service.
  • 2. Lori Robertson, MA Kymber201010@gmail.com 469-261-8118 806 Roaring Creek Dr. Oak Leaf, TX 75154 Hercules Pain Management - Lead Medical Assistant 11/2013-02/2014 Directed and delegated behind the scenes clinic tasks, including rooming patients, acquiring new & current medical history, EMR entry of patient demographics and medical history/information. Supervision and training of new Medical Assistants. Responsible for accepting and triaging clinic calls (approx. 75-125/day). Performed all aspects of patient scheduling for appointments and surgeries. Accountable for all urine specimen receipt, testing, and timely output of results to physicians, and any required specimen referral. Training on the Centricity EMR system. Optimized the office flow for both the patient experience and the clinical process for our employees. Involved in establishing the office budget for discretionary spending and purchases supplies (office and medical). Facilitated conflict resolution within the office and in customer service. Methodist Brain and Spine Institute - Medical Assistant 2008-2013 Pre-cert test and surgeries Insurance verification Staple/suture removal FMLA paperwork Test and surgery scheduling Triage patients Chart preparation Proficient in Nextgen EMR Cross-trained in other departments New patient scheduling Vitals Medical Assistant - Dr. Singh, OB/Gyn, Waxahachie Women's Health 2006-2008 Appointment scheduling and surgery scheduling Chart preparation Vitals and chart documentation Lab requisitions Urinalysis Assist with minor surgery including surgery set up with sterile equipment Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection and fetal heart tones Medical Assistant - Dr. Anthony, OB/Gyn, Presbyterian Hospital 2004-2006 Appointment scheduling and surgery scheduling Chart preparation Surgery scheduling Vitals and chart documentation Lab requisitions and urinalysis
  • 3. Lori Robertson, MA Kymber201010@gmail.com 469-261-8118 806 Roaring Creek Dr. Oak Leaf, TX 75154 Assist with minor surgery including surgery set up with sterile equipment Assist with pap smears, endometrial biopsies, ultrasounds, blood and urine collection and fetal heart tones Triaging patient phone calls Clinical Proficiencies: Blood pressure EKG OSHA regulations Basic hematology Dosage calculations Patient preparation Exam trays Autoclaving Pressure dressing CPR/AED Assist with minor surgery Sterile technique Bandaging Injections Suture removal Charting Medication administration Therapeutic modalities Urinalysis Venipuncture Visual acuity Vital signs Catheterizations Cast removal Administrative Skills Scheduling patients, installs, and surgeries Proficient in Microsoft office Familiar with Greenway, Centricity, NextGen, Merge, & Engage EMRS Facility budgeting and supply order ICD 10/CPT coding Familiar with Medicare billing Federal and insurance network applications Familiar with CLIA and COLA high complexity compliance requirements Experience in remote operations oversight References upon request