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Ma. Aileen T. Entico
RESUME
KNOWLEDGEOF:
Microsoft Office:
Word, Excel, PowerPoint,
Internet, Oracle SAP and
Data entry
Screening phone calls
Multi-tasking
Distributing post
Administrative tasks
Office safety procedures
Customer service
Secretarial duties
PERSONAL SKILLS:
Friendly, helpful &
Adaptable
Well mannered
Smart appearance
Articulate
High energy levels
Tactful
Interpersonal skills
Efficient
Fluent in English and
Filipino Language –
excellent in verbal and
written skills
PERSONAL DETAILS:
Ma. AileenT. Entico
Block Lot 10 Duhat St.
Palmera Woodlands
Brgy Cupang,
Antipolo City, Philippines
+63 9296462033
Yahoo:
Diday24@yahoo.com
LinkedIn:
Didayentico@yahoo.com
Facebook:
My’ai Entico
CAREER OBJECTIVE
A well-presented, articulate and sociable person suited to being in any
front line role as an ambassador for a company. Skilled in
administrative duties and is IT literate. Can create spreadsheets and
accurately enter data in to a customer relations database. Right now, I
am looking for a suitable position with an exciting and ambitious
company.
ACADEMIC QUALIFICATIONS
XavierTechnical Training Center -Edsa Caloocan City
PC Operation NCII Graduate 2014
University of Eastern Philippines – Catarman, NorthernSamar
Bachelor of Science in Biology 3rd yr. 2002-2005
Mondragon Agro-Industrial HighSchool -MondragonNorthern Samar
Secondary Graduate 1998-2002
Brgy.Cablangan Elementary School -CablanganMondragonN. Samar
Primary Graduate 1993-1998
WORK HISTORY
MASTER TOUCH GROCERY (Parañaque City)
Cashier December 2011-September 2012
MERRIAM WEBSTER BOOKSTORE INC.
Secretary (Taguig City) August 2007- December 2008
Cashier (Quezon City) May2006-October
COTI GROCERY (Quiapo, Manila)
Cashier Feb.2005-April 2006
KEY COMPETENCIES
ï‚· Making a good and memorable first impression that people will
remember.
ï‚· Reliable and punctual, always turn up to work on time.
ï‚· Able to stay calm and collected under pressure
ï‚· Having a good memoryfor faces, able to remember regulars
ï‚· Comfortable using computers and office equipment
Project Execution Skills:
Implemented new customer service Strategies successfully increasing customer
satisfaction by 9% in 6 months
Management Skills:
Assist training of new employees, ensuring attention to details and
comprehensive understanding of company methodology and practices.
Developed a reputation for prompt efficient service with high level of accuracy
during my tenure
SELECTED ACHIEVEMENTS
NVQ/SVQ in Customer Service,Levels 1 – 4
AdvancedFirst Aid Certificate
REFERENCES – Available on request.

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MA. AILEEN ENTICO CV

  • 1. Ma. Aileen T. Entico RESUME KNOWLEDGEOF: Microsoft Office: Word, Excel, PowerPoint, Internet, Oracle SAP and Data entry Screening phone calls Multi-tasking Distributing post Administrative tasks Office safety procedures Customer service Secretarial duties PERSONAL SKILLS: Friendly, helpful & Adaptable Well mannered Smart appearance Articulate High energy levels Tactful Interpersonal skills Efficient Fluent in English and Filipino Language – excellent in verbal and written skills PERSONAL DETAILS: Ma. AileenT. Entico Block Lot 10 Duhat St. Palmera Woodlands Brgy Cupang, Antipolo City, Philippines +63 9296462033 Yahoo: Diday24@yahoo.com LinkedIn: Didayentico@yahoo.com Facebook: My’ai Entico CAREER OBJECTIVE A well-presented, articulate and sociable person suited to being in any front line role as an ambassador for a company. Skilled in administrative duties and is IT literate. Can create spreadsheets and accurately enter data in to a customer relations database. Right now, I am looking for a suitable position with an exciting and ambitious company. ACADEMIC QUALIFICATIONS XavierTechnical Training Center -Edsa Caloocan City PC Operation NCII Graduate 2014 University of Eastern Philippines – Catarman, NorthernSamar Bachelor of Science in Biology 3rd yr. 2002-2005 Mondragon Agro-Industrial HighSchool -MondragonNorthern Samar Secondary Graduate 1998-2002 Brgy.Cablangan Elementary School -CablanganMondragonN. Samar Primary Graduate 1993-1998 WORK HISTORY MASTER TOUCH GROCERY (Parañaque City) Cashier December 2011-September 2012 MERRIAM WEBSTER BOOKSTORE INC. Secretary (Taguig City) August 2007- December 2008 Cashier (Quezon City) May2006-October COTI GROCERY (Quiapo, Manila) Cashier Feb.2005-April 2006 KEY COMPETENCIES ï‚· Making a good and memorable first impression that people will remember. ï‚· Reliable and punctual, always turn up to work on time. ï‚· Able to stay calm and collected under pressure ï‚· Having a good memoryfor faces, able to remember regulars ï‚· Comfortable using computers and office equipment Project Execution Skills: Implemented new customer service Strategies successfully increasing customer satisfaction by 9% in 6 months Management Skills: Assist training of new employees, ensuring attention to details and comprehensive understanding of company methodology and practices. Developed a reputation for prompt efficient service with high level of accuracy during my tenure SELECTED ACHIEVEMENTS NVQ/SVQ in Customer Service,Levels 1 – 4 AdvancedFirst Aid Certificate REFERENCES – Available on request.