Mahmoud Resume
- 1. Name: Mahmoud Mohamed Saber Gaber Mobile: 971563915390 E-Mail: Mahmoudmsaber2@icloud.com Nationality: Egyptian. Visa status: Employment visa Driving license: UAE. Career: Seeking a challenging position where my experience and knowledge along with my passion for customer service can benefit both the organization and me. I am a multi-skilled, competent and goal driven individual seeking to work within sales, marketing, operations, business development and customer service. Education : 2008 | 2012 Ain shams university- faculty of commerce . Cairo, Egypt -Bachelor degree Of Commerce (Ain shams). -Section: Accounting. -Grade: good . Work Experience : Jan 2016 |Now : Senior Citizenship and Residency Consultant At Elevay Limited. Responsibility: - Performs Consulting Activities with the different clients to achieve their goals to get the second citizenship. - Create the programs proposal according to the applicant numbers and the decide country. - Review all new progress and polices and brief all the current client with the best option and solutions according to their case. - Creating the client application file and collecting all the required documents. - follow up with the client’s files until getting the approval and passports.
- 2. Feb 2014 |Jan 2016 : Showroom Manager In Pure Gold Jewellers. Responsibility: - Performs sales activities on major accounts and negotiates sales price and discounts. - Review all new progress and polices and brief all sales staff. - Develops new plans to ensure revenue growth in all company’s products. - Provides quarterly results assessments of sales staff’s productivity. - Educates sales team by establishing programs/seminars in the areas of new sales account and growth, - Discuss and create new sales strategy and plans to cover the business growth plan which provide from the company. - Ensures resolution of customer complaints and queries. - Conducted weekly /monthly sales meetings with the sales team. - Managing stock, Daily inventory, Daily sales report and Stock report. - Handling day to day store operations and Customer service. - Assisting the Store Manager with all operational activities and In-Store promotional campaigns. - Organizing the showrooms general appearance in order to reflect the professional image of the brand. Achievement: -Achieve more than 40% from the showroom target all over the two years by individual efforts. -Awarded as the best staff in pure gold company in the training course which held in 2014 From Zabeel Institute to check the staff performance. Nov 2012 | Dec 2013 Retail Second line At Etisalat Egypt . Responsibility: - Maintain Weekly and Monthly Meeting with All Team Member to discuss all new polices And create work plan to meet with all the member expectations. - Briefing All Store Agents For All New And Updated Info. -Archive All Sales Documents And Receipts. - Do All Goods And Warehouse inventory. - Make Work Plans And Schedules To Control The Shift Force. - Make The Attendance And Follow up And Performance Sheets. - Sale and up sale Voice lines and Data lines. - Sale mobile phone handset and computer and laptops. - Handling complains and anger customers. - Handling customer’s needs. Achievement: - Got promoted to Retail Second line After six month from working in Etisalat as Sales Staff and after achieve more than 130% from the Teamwork target.
- 3. October 2010 | Nov 2012 Call Centre Team Leader at Raya contact center for Etisalat UAE (Before Graduation As A casual Position) Responsibility: -Running Reports (Attendance - Daily Productivity) -Monitoring Agents -Solving Hard cases by communication with other departments -Handling Breaks Timing -Supporting Agents by answering their questions and inquiries - Briefing Team Agents For All New And Updated Info. - Create Weekly Schedule and Workforce plans. - Maintain Weekly and Monthly Meeting with All Team Member to discuss all new polices And create work plan to meet with all the member expectations. - Make The Attendance And Follow up And Performance Sheets. - Handle Customer Complains and follow up with the to maintain the highest customer satisfaction level. - Reporting to Project manager about the business workflow and all new suggestion from The agent’s side. Achievement: - Got promoted to Team Leader after one year from working in Raya Contact Centre as Call Centre Agent. -Awarded Two Times As a best team in the floor for month of April and June 2012. -Awarded as one from the top five agent in quality and AHT achievement for four times. -2008: 2013 FreeLancer Graphics Designer. In programs like ( Autodesk3ds Max , Autodesk inventor, Autodesk Revit , adobe Photoshop and Real flow ). Works: - Make the Graduation Projects For Engineers in Ain Shams And Alex University. - make Furniture and home Decorations Models for Furniture And home decoration Shop in Cairo. Extra Courses: - Oct 2015 | Customer Service and Sales techniques in ( Nazrana ) one of the biggest diamond supplier in Gulf area - May 2014 | SECULES Watches Training Course. - March 2014 | IDL Training Program for Diamond. - Nov 2012 | Retail Management Assistance Course At Etisalat Egypt Corp. -April: 2012 | Language course in Berlitz corp. -October 2011 | Customer Service And I Phone Support Course In Raya Corp.
- 4. Internship Experience: -Training in Arab Investment Bank In Cairo. - Human Resources Training in Maan Organization in Egypt. Computer Skills: -Very good User Of Systematic Program Such as Oracle And Citrix And Seibel. -good user of peach-tree accounting program. -Professional In using of Windows, Word, PowerPoint, Excel . -Very Good surfing skills on the internet.