Core experience in Operations
- 1. MANJUNATH BC ACHARI Mobile: - + 91 7760118051 / 9972434771 E-Mail: achari.bc@gmail.com Objective Looking for a challenging position as a Logistics & Operations Lead preferably with a national or international company, where my knowledge and skills can significantly impact company growth. Professional Snapshot A result oriented professional with over +Twelve years of experience in Operations(Logistics & Warehouse). Familiar with logistics operations, staffing and cost control for high-tech product lines. In-depth knowledge of standard management methods, policies, procedures and keep logistics records ready. Excellent in developing and implementing operational procedures. Proficient in managing highly efficient and skilled operational teams. A good Coordinator, trainer and mentor. Target and achievement oriented with an ability to take up challenges and perform in changing work environments. Proficient in MS Windows XP, MS Office & MS Outlook. QwikCilver Solutions Private Limited giftbig.com 013-Till Date Head - Warehouse & Logistics Service Delivery-Ops Warehouse Management: Liaising with customers, suppliers and transport companies. Inventory planning, coordinating and monitoring the receipt, order assembly and dispatch of goods. Coordinating with vendors. Coordinating with buying team and suppliers To coordinate the reports and furnish recommendation to management regarding material control systems and procedures. Responsible for the stock take in Warehouse. Keeping stock control systems up to date and making sure inventories are accurate & planning future capacity requirements. Coordinate with the corporate buying team and local Merchandisers to clear all the issues. To perform other duties such as training subordinates and observance of safety rules, following up on queries and preparing special reports. Develop Process and implementation of Material receipt of inward & outward. Organising the recruitment and training of staff, as well as monitoring staff performance and progress. Motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded. Producing regular reports and statistics on a daily, weekly and monthly basis. Auditing for Physical stock, Process, Cost control & scrap materials on Yearly/Monthly basis. Logistics Management: Over all responsible of Primary and Secondary Transportation comprising of Inbound / outbound and Reverse logistics. Managing and guiding of Distribution & Last Mile delivery across India. Negotiate contracts with the 3PL providers & Co-ordinating with all 3PL like Bluedart, Aramex, Safexpress, Gati, Ewings, Frist Flight, Quantium & Delhivery about service level agreement. Handling total dispatches/deliveries to end customers, corporate customers and distributors. Ensure compliance as per the government rules and regulations. Visiting customers to monitor the quality of service they are receiving. Route planning, clubbing of orders, new initiatives like introduction of new service providers, SOP's creation and implementation, handlingsales tax activity with coordination of commercial function, transporter performance evaluation, Shortage reduction. Responsible of Admin Reports, Consignment by Status and Transit Consignment Report) COD/POS,PendingReconciliations, Consignment Status, Daily Summery Report. Responsible for tracking customer information, forecasts and reports. Maintaining Accounts (Petty cash) and verifying the COD/POS, Payment and Billing (Payment Reconciliation and Payment settlement) on daily basis. Managing the team of 50-60 employees & conducting team meeting of process challenges/gaps/task/errors/reviewing the set process.
- 2. Conducting the Interviews and hires team members & conducts performance appraisals, takes discipline action, motivates and trains. Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. Decathlon Sports India Pvt Ltd-(decathlon.in) 2011-2013 Logistics Manager:- Essential Duties & Responsibilities:- AREAS OF EXPERTISE Logistics Planning Quality & Packing Assurance Distribution Management Transporter Cost Transportation/Material/Shipments Handling Deliveries Planning 3PL Contract Negotiation Staff Development & Leadership Strategic Planning / Execution Team Performance Scheduling and Planning delivery routes. Analytical and Organised in approach. Monitored all transportation operations, including quality controls, to ensure transportation services met contract obligations as well as local and national government regulatory requirements. Knowledge of domestic shipping programs. Oversaw dispatching, routing, tracking, and shipping activities to ensure safe, prompt, and accurate delivery of transportation equipment. Responsible for all on site aspects of the logistics, supply chain, and customer delivery operation. Incharge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards. Achieved 99.5% average delivery rate on all assignments with no loss of shipments or assets. Responsible for directing and developing logistics management operations for the India. Overall responsibility for Logistics and entire Pan India and also responsible for all the staff 100 members. Analyzed service issues and implemented performance improvement processes to improve future service delivery. Responding to all customer complaints or queries in a efficient manner. Conducting crime and loss investigations into missing stock and loads. Co-ordinating with all 3PL like Bluedart, Aramex, Safexpress, Gati, Ewings, Frist Flight, Quantium & Delhivery about service level agreement. Provided support to the Service Centre and Service Area Logistics to complete assigned functions. Well-versed in shipping operations for inbound/outbound cargo across national trade lane. Quality control, inventory and sanitation abilities. Monitored shipments to ensure customer satisfaction. Maintained daily shipping activities and good relationships with partners, stakeholders, customers and shippers. Using ERP Application like Inbound/Outbound, Admin Reports, Consignment by Status and Transit Consignment Report) COD/POS, Pending Reconciliations, Consignment Status, Daily Summery Report, Pending Consignments reports/ Daily Pending Reconciliation. Responsible for tracking customer information, forecasts and reports Maintaining Accounts (Petty cash) and verifying the COD/POS, Payment and Billing (Payment Reconciliation and Payment settlement) on daily basis. Conducting the Interviews and hires team members & conducts performance appraisals, takes discipline action, motivates and trains. Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. WS Retail Service Pvt Ltd (flipkart.com) 2010-2011 Area Manager Logistics Essential Duties & Responsibilities:- Overall responsibility for Logistics and entire branches and also responsible for all the staff 100-120 members. Giving a surprise visit to all branch offices. Monitoring branch managers and leading a team. Planning and creating new branch office based on high volume. Responsible for planning & timely delivery of shipments with a focus on-time deliveries, Quality, Service and ensuring that, organisation goals are also met.
- 3. Maintaining over all the inventory management.(Inbound / Outbound, Segregating the consignments to particular branch based on Pin Code). Maintaining Accounts (Petty cash) and verifying the COD/POS, Payment and Billing (Payment Reconciliation and Payment settlement) on daily basis. Providing account management to an existing territory. Using ERP Application like Inbound/Outbound, Admin Reports, Consignment by Status and Transit Consignment Report) COD/POS, Pending Reconciliations, Consignment Status, Daily Summery Report, Pending Consignments reports/ Daily Pending Reconciliation. Responsible for tracking customer information, forecasts and reports. Develop and maintain prospect and customer list based on strategic marketing data and other sources for sales leads in ERP system. Reporting to General Manager / Zonal South Manager about weekly & daily pending reports & following process, using MS Excel, Outlook & ERP Site. Conducting the Interviews and hires team members & conducts performance appraisals, takes discipline action, motivates and trains. Ensures a safe working and customer experience environment by facilitating safe work behaviours of the team. Wipro GE Healthcare Pvt Ltd., Bangalore 2004 to 2010 Operation Executive Creating Online Forms using GE Supportcentral Sites, to follow the Process of Service team. Resolving RFI (Request for Information), State and City department queries with respect to orders filling. Resolving the issues in the Online forms as specialist. Creating the System ID for the RFI Request to Install the PNDT (Per-Natal Diagnostic Techniques) Machines. Using Online Hummingbird Mainframe Software with Oracle Applications for verifying the customer invoice details. Commands using in Mainframe, SCICS, TSO & PCICS. Maintaining MFG Pro Online Software to create the Dispatch ID for an Installation the Datax Ohmeda Machines. Responsible for Verification of all Requests forms with Government Certificates(PNDT), Service Report (Installation Completion & Acceptance Report), Purchase Order, Invoice Details & Affidavits for all the company Customers.(Hospitals) Updating AMC- Annual Maintances Contract & Creating Billing ID for new invoice. Reporting to Operation Manager & Service Delivery & Technology Manager about weekly pending report & following process, using MS Excel & MS Outlook. Following Consignments(Part Orders), Pending Installation Reports & Sold Equipments for every Quarter closer. Rendering on-floor training/guidance to the new members on work procedures, process flows and knowledge resources. Challenge Conducting team meeting and motivation the team to perform better. AWARD FROM THE COMPANY For the Best Support of the Operation Analyst Manager 2008. Reached GIB Indian Accuracy to cent % Global 2009. Qualification: B,Com(Commerce). Computer Skills Windows XP & 7, MS Office 2010, VBA, Excel, Word, Exchange/Outlook 2010 and ideally PowerPoint. Personal Details Date of Birth : 17th December 1983 Marital Status : Married Languages Known : English, Hindi, Kannada, Telugu and Tamil. Address : #145, S/o Chandrcahri BR, Bodhanahosahalli, Samethanahalli Post, ITPL Road Bangalore - 560067 Date: Manjunath BC Achari