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MARC SCHAFER
3598 La Jolla Drive Clermont, Florida 34711 (631) 413-8909 marcdartist@aol.com
IT PROFESSIONAL
Seek a position that allows me to utilize my technical expertise to contribute to a dynamic organization.
Broad based experience in high quality environments that require outstanding performance.
 Networking and server configuration, TCP/IP, 802.11 b/g/n/ac, Bluetooth, PDA and smart phone
configuration.
 Knowledge of PC setup and installation, rollouts, configuration and imaging. Experienced in
peripheral installs, data backup and software updates.
 Solid background in hardware and software installations, upgrades and troubleshooting.
 In depth knowledge of Microsoft Windows Operating System (2000, XP, Vista and Windows 7,8
and 10), Microsoft Office Suite (2000, 2003, 2007, 2010, 2013).
 Certified in HP, Dell and Lenovo, Comptia A+ Core and OS.
PROFESSIONAL EXPERIENCE:
Brighthouse Networks Orlando, Fl 2/2016- 6/2016
 Telephone support of and for cable television, VoIP telephone, and internet.
 Met and exceeded criteria for all facets of Technical Care Professional
Ion Computer Consultants/Cablevision, NY 11/2013  8/2014
 Responsible for the daily resolution of trouble tickets.
 Imaged and configured new and existing laptops and PCs.
 Involved with the testing and configuration of Windows and subsystems.
 Ensured TCP/IP (network) connectivity of all PCs and laptops that I worked on.
VLS IT Consulting/North Shore Long Island Jewish Healthcare 08/- 09/2013
 Participated in system wide upgrade and software migration.
Desktop Support/Configuration Specialist  DBI Staffing/Catholic Health Services 05/-08/2013
 Imaged and configured laptops, desktops and mobile computer workstations.
 Responsible to new and existing tickets using HEAT software on a daily basis.
 Deployed new equipment for new and existing network drops.
 Participated in system wide deployment of EPIC medical records software.
Technical Specialist  Barrister, per Diem employment 08/2011 - Present
 Responsible for printer and PC/laptop repairs, upgrades and imaging.
 Provided onsite support for corporate and private clients with a wide range of issues.
Desktop Support Specialist  Thomson Reuters, Hauppauge, NY 08/2011  12/2011
 Troubleshot and repaired Microsoft Office after Global Email Migration from Outlook 03-07.
 Worked with end users to resolve connectivity and performance issues.
 Used Service Manager / Remedy software.
 Escalated tickets and assigned tickets to proper resolver groups.
 Used knowledge of network operation and LAN/WAN configuration to troubleshoot end user
issues.
 Created issue resolution spreadsheets for management review.
Technical Support Specialist  Native Staffing 09/2010 - 05/2011
 Provided support for clients all over Long Island and Queens, NY.
 Installed, set up and maintained commercial grade Lexmark printers.
 Ensured network connectivity, assigned static IP.
Desktop Support  Thomson Reuters, Hauppauge, NY 02/2010 - 08/2010
 Responsible for Software release testing, imaging and configuration.
 Provided Network and VLAN testing (Citrix).
 Used token protected VLAN connections.
Configuration Technician  Siemens 07/2009 - 12/2009
 FAA printer installs and training.
 Installed commercial printers and trained staff on printer use.
Desktop Support  MetLife  Melville, NY 06/2009
 Software configuration and physical set up of new Dell Personal Computers and laptops.
Lead Technician  Chase Bank  Miller Place, NY 05/2009
 Responsible for the successful removal of existing Washington Mutual assets and the installation
and configuration of JP Morgan Chase hardware and proprietary software during the branch
conversion.
Configuration & Repair Tech  Future Tech Enterprises  Holbrook, NY 02/2008 - 02/2009
 Completed major rollout (3,000 laptops) for client.
 Repaired older existing Lenovo laptops.
 Imaged and upgraded new and existing PCs and laptops.
 Maintained network connectivity for all clients (TCP/IP, VLan).
Computer In-Store Repair Agent  Best Buy Geek Squad  South Setauket, NY 2007 - 2008
 Responsible for PC repairs, troubleshooting, customer service and retail sales.
Owner/Technician  Gaming Fix Inc. 2004  present
 Custom computers and in-home repair.
 Training customers to use PCs properly.
 Custom builds and upgrades. High end gaming PCs.
 Applied skills and experience with system operations, hardware and software.
EDUCATION AND CERTIFICATIONS:
HP and Lenovo Certification
A+ Certification Training
BOCES Technical Center  Oakdale, NY
 Courses included hardware and software installs, basic networking, maintenance, upgrades,
repairs and troubleshooting.
Certificate training for PC upgrades, Maintenance and Security
 Courses included hardware, software, applications and their associated configurations.
Bachelor of Arts  State University of New York at Plattsburg

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Marc Schafer 2016

  • 1. MARC SCHAFER 3598 La Jolla Drive Clermont, Florida 34711 (631) 413-8909 marcdartist@aol.com IT PROFESSIONAL Seek a position that allows me to utilize my technical expertise to contribute to a dynamic organization. Broad based experience in high quality environments that require outstanding performance. Networking and server configuration, TCP/IP, 802.11 b/g/n/ac, Bluetooth, PDA and smart phone configuration. Knowledge of PC setup and installation, rollouts, configuration and imaging. Experienced in peripheral installs, data backup and software updates. Solid background in hardware and software installations, upgrades and troubleshooting. In depth knowledge of Microsoft Windows Operating System (2000, XP, Vista and Windows 7,8 and 10), Microsoft Office Suite (2000, 2003, 2007, 2010, 2013). Certified in HP, Dell and Lenovo, Comptia A+ Core and OS. PROFESSIONAL EXPERIENCE: Brighthouse Networks Orlando, Fl 2/2016- 6/2016 Telephone support of and for cable television, VoIP telephone, and internet. Met and exceeded criteria for all facets of Technical Care Professional Ion Computer Consultants/Cablevision, NY 11/2013 8/2014 Responsible for the daily resolution of trouble tickets. Imaged and configured new and existing laptops and PCs. Involved with the testing and configuration of Windows and subsystems. Ensured TCP/IP (network) connectivity of all PCs and laptops that I worked on. VLS IT Consulting/North Shore Long Island Jewish Healthcare 08/- 09/2013 Participated in system wide upgrade and software migration. Desktop Support/Configuration Specialist DBI Staffing/Catholic Health Services 05/-08/2013 Imaged and configured laptops, desktops and mobile computer workstations. Responsible to new and existing tickets using HEAT software on a daily basis. Deployed new equipment for new and existing network drops. Participated in system wide deployment of EPIC medical records software. Technical Specialist Barrister, per Diem employment 08/2011 - Present Responsible for printer and PC/laptop repairs, upgrades and imaging. Provided onsite support for corporate and private clients with a wide range of issues.
  • 2. Desktop Support Specialist Thomson Reuters, Hauppauge, NY 08/2011 12/2011 Troubleshot and repaired Microsoft Office after Global Email Migration from Outlook 03-07. Worked with end users to resolve connectivity and performance issues. Used Service Manager / Remedy software. Escalated tickets and assigned tickets to proper resolver groups. Used knowledge of network operation and LAN/WAN configuration to troubleshoot end user issues. Created issue resolution spreadsheets for management review. Technical Support Specialist Native Staffing 09/2010 - 05/2011 Provided support for clients all over Long Island and Queens, NY. Installed, set up and maintained commercial grade Lexmark printers. Ensured network connectivity, assigned static IP. Desktop Support Thomson Reuters, Hauppauge, NY 02/2010 - 08/2010 Responsible for Software release testing, imaging and configuration. Provided Network and VLAN testing (Citrix). Used token protected VLAN connections. Configuration Technician Siemens 07/2009 - 12/2009 FAA printer installs and training. Installed commercial printers and trained staff on printer use. Desktop Support MetLife Melville, NY 06/2009 Software configuration and physical set up of new Dell Personal Computers and laptops. Lead Technician Chase Bank Miller Place, NY 05/2009 Responsible for the successful removal of existing Washington Mutual assets and the installation and configuration of JP Morgan Chase hardware and proprietary software during the branch conversion. Configuration & Repair Tech Future Tech Enterprises Holbrook, NY 02/2008 - 02/2009 Completed major rollout (3,000 laptops) for client. Repaired older existing Lenovo laptops. Imaged and upgraded new and existing PCs and laptops. Maintained network connectivity for all clients (TCP/IP, VLan). Computer In-Store Repair Agent Best Buy Geek Squad South Setauket, NY 2007 - 2008 Responsible for PC repairs, troubleshooting, customer service and retail sales. Owner/Technician Gaming Fix Inc. 2004 present Custom computers and in-home repair. Training customers to use PCs properly. Custom builds and upgrades. High end gaming PCs. Applied skills and experience with system operations, hardware and software.
  • 3. EDUCATION AND CERTIFICATIONS: HP and Lenovo Certification A+ Certification Training BOCES Technical Center Oakdale, NY Courses included hardware and software installs, basic networking, maintenance, upgrades, repairs and troubleshooting. Certificate training for PC upgrades, Maintenance and Security Courses included hardware, software, applications and their associated configurations. Bachelor of Arts State University of New York at Plattsburg