Maria Torres Rosa Resume 2016
- 1. MARIA TORRES-ROSA 2143 REMINGTON POINTE BLVD. KISSIMMEE FL. 34743 787-624-6276 mariatorresrosa@gmail.com maria143torresrosa@icloud.com Career summary / Vision / Support Highly accomplished and experienced Loss Prevention / Risk Professional with a record of success guiding all aspect of loss prevention and security for world class organizations. Result driven, solution driven, recognized and consulted to improve organizational effectiveness and efficiency through leadership that align the business processes and customer requirements to realize cost savings, performance objective and sustain strategic flexibility. Adept at quickly and efficiently resolving pressing loss prevention / safety / risk issues with a deliberative and strategic approach while consistently identifying and developing insightful and cost-saving process improvement. Widely recognized as a creating great partnerships, quick learner and excellent organizational and interpersonal skills. Professional Expertise Fraud & Loss prevention OSHA Compliance Audit Regulatory Compliance Audit Project Management Investigation Management Safety & Loss Prevention Training & Developing Asset Protection Process Review & Improvement 15 Years Investigation Experience Fraud Exception Reporting Brand Protection Strategies Professional Experience Regional Risk SF Partner 01/2015 - Present Axcess Financial / CNG Holding - East Coast Manage and oversee all aspects of loss prevention, risk and security functions, programs and initiatives across the entire East Coast Division (10 states/210 locations with an average unit volume of $430K) Drove federal agency training and awareness in AOR and achieved best results in the company. Lead Awareness of safety culture and all aspects of safety education within my AOR and improve incidents over LY approximately by 20%. Implement and complete AOR compliance/operational audits in collaboration with field partners. Assess root causes of loss that impact the profitability of stores and partner with operations to address known factors, to include regulatory issues noted during audits conducted in the field. Manage all internal/external division investigations; work with field investigation specialists and data analysts on field strategies/trends, and a corporate security team on robbery/burglary trends. Developed and implemented solution-based protocols to improve expense line over/short / Alarm expenses. Play an integral role in the development and implementation of investigation programs utilizing resources such as exception reporting and remote monitoring of my AOR. District Loss Prevention Manager 04/2009 01/2015 Sears Holding Corporation Kmart Puerto Rico & US Virgin Island Manage three districts during my time at Sears Holding Corporation o o North District: Responsible for 10 stores in the Puerto Rico Market north and VI, volume of the district is 225 million highest volume stores in the region in offshore, with 10 direct reports and over 70 indirect reports. o South District: Responsible for 9 stores in the Puerto Rico Market, volume of the district is 162 million Safety program execution in the PR & VI market was an opportunity an assessment was completed, implementing programs and new strategy in the market. This year the improvement in dollars over LY 220k o Develop Safety and training programs for the Region and cross divisional with Searss business partners to support business needs and meet local and state laws as well as the cultural needs. Effectively manage and implemented the LP program in the Market, conducting internal and external investigation into completion with no legal impacts to the company. Closed +50 cases 500% over LY. Processes included: theft admissions, identification and strategic plans in place with operational opportunities. Some areas covered company financials, refund fraud, and company policy violations with effective partnership with LP, HR, legal and Operation. Support the other district with bilingual interviews in the PR and VI market. Shrink results first year .58% 526,000 in 9 stores and the district maintained it low winning the best shrink results in the company 2013. Implemented a talent assessment and succession planning to support the Region bench identifying, developing and retaining personnel for our LP team. This included training of new LP Managers in Puerto Rico and Virgin Island, also new Regional LP Manager in the
- 2. Maria Torres-Rosa Page 2 market. Developed also an effective succession planning process at district level identified candidates to LP Manager, 8 of them successfully promoted to the LP Manager position. Build an effective partnership with the Operation team at region level as well as business partners in the company such as Pharmacy, Restaurant, Marketing, Human Resource, Finance, Logistic, Facility and Sears team at a company level. Active participation of Financial Reviews to cover P&L and business acumen analysis in order to identify and address opportunities at district level, example is identifying opportunities in the utility area recovering over 1.5 million dollars in a year in the region. Project Manager of a new security device being implemented in the region. Ensuring successful implementation on the prototype stores and ultimately roll out of the program at a regional level. Act as a liaison with local and federal agencies in both Markets OSHA, Justice Department in order to meet standards and regulations in the areas of physical security, Pharmacy, Health and food administration and local laws. District Loss Prevention Manager 02/2005 04/2009 Gap Inc. / Old Navy Florida / Puerto Rico In charge of implementation and manage the Loss Prevention program for 26 stores in South Florida and Puerto Rico Market. Conduct internal and external investigations into allegations of theft, misuse of company assets such as cash theft, merchandise theft, credit card theft, refund fraud, sexual harassment and improper behavior. Successfully recruited and developed an effective team of Loss Prevention agent in both markets in Florida and Puerto Rico. Including development of some of these talented people to become supervisors and managers in the operation area. Responsible to leverage resources by coordinate and supervise undercover operatives within my area of responsibility. This include blitz of markets, training and support of other teams from Banana Republic and Gap, and liaison with the police and ORC teams from other businesses to address market needs. Conduct internal audits such as Operational, physical security and loss prevention audits to improve the operational excellence in the stores, achieving high standards results for the market on this area and minimizing legal action to my districts in both markets. Achieved the best shrink reduction in the zone my first full year with an improvement by over 50% to LY. Strong partnerships built at Corporate, Regional, District, store level and cross divisional (Gap & Banana Republic). Implemented conference calls on monthly bases with sister stores (Banana Republic & Gap) as well as quarterly meetings with cross divisional brands at a district and regional level. Provide training and awareness to direct reports, business partners and cross divisional with in my area of responsibility. Successfully help promote three associates from the LP department to supervisors and Managers. Participated in Talent assessment processes at a Regional and District level for management position. Successfully managed a Loss Prevention restructure with the company. Multi-Unit Loss Prevention Manager 06/2003 02/2005 The Home Depot Bayamon PR Responsible for all Loss Prevention related business for two stores, $110 million sales volume. Conduct internal and external investigations into allegations of theft, misuse of company assets such as cash theft, merchandise theft, credit card theft, bank deposit shortages, refund fraud, sexual harassment, misconduct, safety violation, general liability fraud and product liability fraud. Monitored companies expenses accounts within my area of responsibility. Coaching and training, both on the job and classroom setting, for all members of management in the district Created an in store awareness program that consisted on training of full and part time associates. Managed the daily operation of 23 Loss Prevention employees, internal employees and external employees Conduct internal audits pertaining to operational, physical security and safety procedure. Built strong partnership at all levels of the organization. Trained and developed the Loss Prevention Team. As well as mentored several associates for advanced career growth Achieved the best shrink improvement of the district consistently. Education & Certification Huertas Junior College Business Administration 2 years Wicklander & Zulawski Certified and Investigation Courses including Phone interview certified OSHA Compliance Courses, FAA, US Customs training Hazard Waste / Material Compliance Leadership through Social Media Leadership Pipeline, Situational leadership Problem solving and decision making Languages Bilingual and fluent in English and Spanish