2. Learning Objectives
Improves your ability to manage
Gives you a competitive edge
Strengthens your interpersonal skills
Helps you become more agile
Provides insight into your team's performance
#onefiberhome 2
3. What is Management?
All managers work in organizations
Organizations collections of people who work
together and coordinate their actions to
achieve a wide variety of goals
#onefiberhome 3
4. What is Management?
The planning, organizing, leading, and controlling
of human and other resources to achieve
organizational goals effectively and efficiently
#onefiberhome 4
5. Managers
Managers
The people responsible for supervising the use
of an organizations resources to meet its goals
#onefiberhome 5
6. What is Management?
Resources include people, skills, know-how and
experience, machinery, raw materials,
computers and IT, patents, financial capital, and
loyal customers and employees
9 Ms of MANagement
1.MAN
2.MONEY
3.MATERIALS
4.MACHINES
5.METHODS
6.MARKETS
7.MINUTES
8.MOTIVATION
9.MEASUREMENT
#onefiberhome 6
7. Organizational Performance
A measure of how efficiently and effectively
managers use available resources to satisfy
customers and achieve organizational goals
Effective (adj.) Adequate to accomplish a purpose; producing the
intended or expected result.
Efficient (adj.) Performing or functioning in the best possible manner
with the least waste of time and effort.
The difference between effectiveness and efficiency can be summed up
shortly, sweetly and succinctly Being effective is about doing the right
things, while being efficient is about doing things right.
#onefiberhome 7
9. Why study management?
1. The more efficient and effective use of scarce
resources that organizations make of those
resources, the greater the relative well-being
and prosperity of people in that society
#onefiberhome 9
10. Why study management?
2. Helps people deal with their bosses and
coworkers
3. Opens a path to a well-paying job and a
satisfying
career
#onefiberhome 10
11. Managerial Tasks
Managers at all levels in all organizations
perform each of the four essential managerial
tasks of planning, organizing, leading, and
controlling
#onefiberhome 11
16. Planning is determining the objectives and formulating
the methods to achieve them. It is more simply said
than done. A job well planned is half done. During
planning one needs to ask oneself the following:
What am I trying to accomplish i.e. what is my
objective?
What resources do I have and do I need to accomplish
the same?
What are the methods and means to achieve the
objectives?
Is this the optimal path?
PLANNING
#onefiberhome 16
17. Take Time to Plan
Planning can be Top to Down or Bottom to Top
Involve and Communicate with all those Concerned
Plans must be Flexible and Dynamic
Evaluate and Revise
Principles of Planning
#onefiberhome 17
18. 1. Determining the goals or objectives for the entire
organization.
2. Making assumptions on various elements of the
environment.
3. To decide the planning period.
4. Examine alternative courses of actions.
5. Evaluating the alternatives.
6. Real point of decision making
7. To make derivative plans.
Steps in Planning
#onefiberhome 18
20. What is a SMART Performance Goal?
A carefully crafted, comprehensive statement
about what the employee intends to accomplish
throughout the year
An individual action plan
Advantages of SMART Performance Goals
Provides guidance and direction for work
Links employee accomplishments to organizational
objectives/goals
Clarifies expectations for the employee and
supervisor
Improves performance
#onefiberhome 20
22. Leading
Articulating a clear organizational vision for its
members to accomplish, and energize and
enable employees so that everyone understands
the part they play in achieving organizational
goals
#onefiberhome 22
23. Provides positive and dynamic leadership
Provides maximum opportunities
Provides proper motivation of personnel
Ability to command people
LEADING
#onefiberhome 23
24. Leading
Leadership involves using power, personality,
and influence, persuasion, and communication
skills
Outcome of leadership is highly motivated and
committed workforce
#onefiberhome 24
26. Organizing
Task managers perform to create a structure of
working relationships that allow
organizational members to interact and
cooperate to achieve organizational goals
#onefiberhome 26
27. Organizing
Involves grouping people into departments
according to the kinds of job-specific tasks they
perform
Managers lay out lines of authority and
responsibility
Decide how to coordinate organizational
resources
#onefiberhome 27
28. Organizational Structure
A formal system of task and reporting
relationships that coordinates and motivates
members so that they work together to achieve
organizational goals
#onefiberhome 28
29. Controlling
Task of managers is to evaluate how well an
organization has achieved its goals and to take
any corrective actions needed to maintain or
improve performance
The outcome of the control process is the ability
to measure performance accurately and
regulate organizational efficiency and
effectiveness
#onefiberhome 29
30. Feed Forward Control-Control that attempts to
identify and prevent deviations before they occur is
called feed forward control, sometimes called
preliminary or preventive control.
Concurrent Control-Control that monitors ongoing
employee activities during their progress, to ensure
they are consistent with quality standards, is called
concurrent control.
Feedback Control-In this case, the control takes
place after the action. Sometimes called post-action
or output control
CONTROLLING CONCEPTS
#onefiberhome 30
31. Establish Standards of Performance
Measure Actual Performance
Compare Performance to Standards:
Take Corrective Action
Steps in the Control Process
#onefiberhome 31
32. KEY RESULT AREA 250 POSTED PER MONTH
Key Performance Indicator
Index Mark TL
Planning and Strategy
Planning for TIP Areas 10%
Trade Check and Survey 10%
Coordination with PLDT 5%
Total 25%
Execution
Checking and validation of SAF Acquired 15%
Daily/Monthly Reports 10%
All work flow, policy, standard establishment
5%
Total 30%
Achievement of Target
Monthly Posted 20%
Efficiency of FSE 10%
SAFs quality (Rejection Rate) 10%
Total 40%
Reporting
Monthly Report for Performance Enhancement
5%
Total 5%
Grand Total 100%
THERE CAN BE ONE KPI UNDER A KRA!!!
#onefiberhome 32
33. Effective controls are timely.
Control standards should encourage compliance.
Setting effective standards is important
Use management by exception.
Employees should get fast feedback on performance.
Do not over rely on control reports.
Fit the amount of control to the task.
Principles of Effective Control
#onefiberhome 33
34. SIMPLE CONTROL PROCESSS
SITUATION
PROBLEM
ALTERNATIVES
DECISION
EXECUTION
#onefiberhome 34
40. INTERPERSONAL ROLE
Figurehead- ethical guidelines and the principles of
behavior employees are to follow in their dealings
with customers and suppliers
Leader- give direct commands and orders to
subordinates and make decisions
Liaison-coordinate between different departments
and establish alliances between different
organizations
#onefiberhome 40
41. INFORMATIONAL ROLE
Monitor- evaluate the performance of managers in
different functions
Disseminator-communicate to employees the
organizations vision and purpose
Spokesperson- give a speech to inform the local
community about the organizations future
intentions
#onefiberhome 41
42. DECISIONAL ROLE
Entrepreneur- commit organization resources to
develop innovative goods and services
Disturbance handler- to take corrective action to deal
with unexpected problems facing the organization
from the external as well as internal environment
Resource allocator- allocate existing resources among
different functions and departments
Negotiator- work with suppliers, distributors and
labor unions
#onefiberhome 42
45. Areas of Managers
Department
A group of managers and employees who work
together and possess
similar skills
or use the same
knowledge, tools,
or techniques
#onefiberhome 45
46. Levels of Management
First-Line Management
Supervise workers
Oversee daily operations
Directing and controlling
primary functions
#onefiberhome 46
47. Levels of Management
Middle Management
Responsible for tactical
planning
Implement general
guidelines established by top
management
#onefiberhome 47
48. Top managers
Responsible for the performance of all
departments and have cross-departmental
responsibility.
Establish organizational goals and monitor
middle managers
Decide how different departments should
interact
Ultimately responsible for the success or failure
of an organization
#onefiberhome 48
49. WHAT MAKE MANAGERS
SUCCESSFUL?
Hard work
Smart work
Patience
Out of box thinking
Reading and acquiring knowledge
Ethical consciousness
Collaborative relationship
Perseverance
#onefiberhome 49
