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Marketing Research
Three Methods
 The Survey Method
 The Observation Method
 The Experimental Method
Survey Method
 Information is gathered from people directly through the use of
questionnaires.
Steps
 Create a list of questions
 Administer the survey, in person, through written form, etc.
 Record the data in a spreadsheet
Types
 Yes-no
 Agree or disagree
 Select a,b,c,d
 Rate on a scale of 1-10
 Open ended
 Focus group
Observation Method
 The actions of people are observed and
recorded.
Steps
 Identify what you will be observing.
 Watch and record their reactions and
responses to given situations.
Experimental Method
 One or more marketing variables are
observed under controlled conditions.
 Show different variables to different
groups of people and record their
responses.
 Tough to control  might use a test
market, or a simulation (kids playing
with a toy) (computer simulations)
Data Analysis
 Compiling, analyzing, and interpreting
of the results of data collection.
 Graphs, charts, tables, figures, etc.
Problem Definition
 What information do we need to acquire?
How can you make the product different and/or
better?
Cell phone style, features, accessories, cost,
usage.
 In a group of 2
 Define the problem, cell phone is your
product.
 At least 5 Qs (Survey Method)
 Explanation of your Observation
Method
 Explanation of your Experimental
Method
Reporting your Findings
 Title Page
 Introduction (includes the problem under
study, its importance, definitions, limitations
of the study, and basic assumptions)
 Procedures used (research technique or
techniques used)
 Findings (tables, graphs, etc.)
 Recommendations and summary
Reporting your Findings
 Title Page
 Introduction (includes the problem under
study, its importance, definitions, limitations
of the study, and basic assumptions)
 Procedures used (research technique or
techniques used)
 Findings (tables, graphs, etc.)
 Recommendations and summary

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Marketing research

  • 2. Three Methods The Survey Method The Observation Method The Experimental Method
  • 3. Survey Method Information is gathered from people directly through the use of questionnaires. Steps Create a list of questions Administer the survey, in person, through written form, etc. Record the data in a spreadsheet Types Yes-no Agree or disagree Select a,b,c,d Rate on a scale of 1-10 Open ended Focus group
  • 4. Observation Method The actions of people are observed and recorded. Steps Identify what you will be observing. Watch and record their reactions and responses to given situations.
  • 5. Experimental Method One or more marketing variables are observed under controlled conditions. Show different variables to different groups of people and record their responses. Tough to control might use a test market, or a simulation (kids playing with a toy) (computer simulations)
  • 6. Data Analysis Compiling, analyzing, and interpreting of the results of data collection. Graphs, charts, tables, figures, etc.
  • 7. Problem Definition What information do we need to acquire? How can you make the product different and/or better? Cell phone style, features, accessories, cost, usage.
  • 8. In a group of 2 Define the problem, cell phone is your product. At least 5 Qs (Survey Method) Explanation of your Observation Method Explanation of your Experimental Method
  • 9. Reporting your Findings Title Page Introduction (includes the problem under study, its importance, definitions, limitations of the study, and basic assumptions) Procedures used (research technique or techniques used) Findings (tables, graphs, etc.) Recommendations and summary
  • 10. Reporting your Findings Title Page Introduction (includes the problem under study, its importance, definitions, limitations of the study, and basic assumptions) Procedures used (research technique or techniques used) Findings (tables, graphs, etc.) Recommendations and summary